BRIGHT DARKWA
Product Manager
Accra,Greater Accra
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
19
19
years of professional experience
Work History
Manager,Enterprise Insurance & Adansi Travels Corp
Adansi Travels Limited
East Legon, Accra
07.2022 - Current
- In charge of the Enterprise – Adansi Travels' Corporate Agency
- Trained employees on Product and assigned duties.
- Selling Enterprise Insurances’ products to Adansi clients and the general public in an innovative way.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Oversaw day-to-day activities of 20 employees, fostering inspiring atmosphere to optimize employee experiences.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Identified team weak points and implemented corrective actions to resolve concerns.
Product Manager (Travel Now & Pay Later)
Adansi Travels Limited
East Legon, Accra
07.2022 - Current
- A payment solution by Adansi Travels together with some financial institutions such as Access Bank Ghana Plc and Société Générale Bank, Ghana to provide a flexible payment plan for clients who wish to purchase any of Adansi Travel’s tour packages or Travel tickets only
- Developed product documentation to communicate upcoming features and products to internal teams.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Maintained positive vendor relations to build strong partnerships.
Lead Project Coordinator
Somame Missions and Foundation
Dome, Accra
02.2022 - 07.2022
- Somame is a missionary organization and foundation focusing on training young people who intend to have ministry experience by offering them training and practical exposure
- The foundation also caters for the less privileged in the rural areas we send our missionaries.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
Business Manager
Access Bank (Ghana) Plc.
Accra, Ghana
10.2021 - 01.2022
- Managing of the NIA branch together with the Branch Services Head
- Business Development
- Supervision of the Branch Retail Banking Team
- Management of Business and Personal Banking accounts together with Team’s Relationship Officers
- Sourcing and onboarding new customers
- Growing the asset and liability base of the Branch
- Customer advisory services
- Management of Branch Balance Sheet and Income Report for Monthly Performance Review presentation
Team Lead, Global Transaction Banking
Access Bank (Ghana) Plc
Accra
03.2021 - 10.2021
- Driving the value chain concept of the bank
- Developing strategies to bank vendors of the Bank’s top Corporates
- Monitoring of performance of existing vendors in the value chain
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Relationship Manager
Access Bank (Ghana) Plc
Accra
01.2020 - 02.2021
- Supervision of the Branch Retail Banking Team
- Management of Business and Personal Banking accounts together with Team’s Relationship Officers
- General Branch Management with Branch Operations Head
- Growing the asset and liability base of the Branch
- Management of Branch Balance Sheet and Income Report for Monthly Performance Review presentation
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Relationship Manager
Access Bank (Ghana) Plc
Accra
06.2017 - 12.2019
- Supervised a branch with a customer base of over 10,000, a deposit portfolio of GHC40million and a PBT of over GHC1million
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Team Member, Traders Sector - Business Banking
Access Bank Ghana Limited
Accra
01.2015 - 06.2017
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
Relationship Manager - Business Banking
Access Bank Ghana Limited
Accra
02.2014 - 01.2015
- Met with customers to assess needs and propose customized solutions.
- Delivered exceptional experience and maintained productive relationships with area small businesses.
- Provided leadership and direction to grow team portfolio and increase revenue.
- Structured and finalized secured and unsecured loans.
- Developed and implemented marketing and business plans.
Relationship Officer - Retail Banking
Access Bank Ghana Limited
Accra
03.2012 - 02.2014
Customer Service Representative, Teller
Intercontinental Bank Ghana Ltd
Accra
01.2009 - 03.2012
- Tellering, Customer Service, Funds Transfer officer
- ATM Management, Cash Officer and backup to Head of Operations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
Tutor-Int. Science & Elective Mathematics
St. Peter’s Mission Schools Ltd, Madina
Obgojo, Accra
09.2006 - 01.2009
- Supported students with helpful study habits and exam strategies.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Utilized diverse teaching strategies and resources to help students better understand math and science concepts.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
Tutor & Project Assistant
Planned Parenthood Association Of Ghana (PPAG)
Abiriw, Akuapim
11.2005 - 08.2006
- Completed multiple tasks simultaneously to optimize project completion
- Performed work according to project schedules and established quality standards.
- Provided assistance with preparation of project-related reports, manuscripts and presentations
- Handled administrative duties, filing, and errands.
- Taught the cookery class
Voluntary Service
Adom Bakery
Dome, Accra
07.2005 - 10.2005
- Liaised with internal departments to optimize productivity and efficiency.
- Sales
- Factory Hand
Industrial Attachment - Quality Assurance Staff
The Coca-Cola Bottling Company of Ghana Ltd.
Accra
06.2004 - 08.2004
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Analyzed quality and performance data to support operational decision-making.
- Monitored product standards and quality-control programs.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Education
MBA - Generic
Accra Business School
Spintex, Accra08.2019
Certificate-Probationary Ministerial Training(PCG) - Theology And Missions
Akrofi-Christellar Institute of Theology & Missions
Akropong - Akuapim06.2018
Certificate - Special Ministerial Training, PCG - Ministry
Ramseyer Training Center
Abetifi-Kwahu08.2016
Master of Arts - Ministry
Trinity Theological Seminary
Legon, Accra09.2014
Certificate in Ministry - Ministry
Trinity Theological Seminary
Legon, Accra06.2013
Bachelor of Science - Food Sciences And Nutrition
University of Ghana
Legon06.2005
S.S.S.C.E - Science
St. Peter’s Secondary School
Nkwatia-Kwahu12.2000
Skills
- Problem-Solving
- Research
- Critical Thinking
- Analytical Thinking
- Written Communication
- Google Drive
- Good Telephone Etiquette
- Good Presentation Skills
- Good Planning and Organizational skills
- Strong Leadership abilities
- Good Interpersonal relations
- Great Team player
Activities
- School Of Ministries, UK Accra Campus Coordinator, 2022
- Business Coach, 2021, Access Bank Plc Womenpreneur Pitch-a-ton Africa Season 3 Contest Coached 5 Ghanaian Women owned Businesses who participated in the contest: Witties Ghana Arts and Cocktail GH Supreme Trade Nexus Ltd LaReine Ventures Revealed Truth Properties
- Member, Finance & Budget Committee, PCG, North Kaneshie District, 2019 - Present
- Youth Under 30 Gathering Conference Speaker, 3 Years running, A conference for young people to transform them by informing them. Been speaking on finance, entrepreneurship, business development, etc
- Country Partner, Infinity Global Network’s Wo Ye Bra Program, 2018 - Present, A USA based NGO that trains women to make reusable sanitary pads and provide them with entrepreneurial and financial training so as to be able to be self-sustaining. I have been involved in the training of the ladies and monitoring them even after the training.
- Chaplain (Young Adults Fellowship), 2018 - Present, North Kaneshie District, Presbyterian Church of Ghana (PCG)
- Member, Committee on Children’s Ministry, 2017 - Present, Ga West Presbytery, Presbyterian Church of Ghana
- Leader & Founder, Somame Missions & Foundation, 2016 - Present, Somame Missions is a missionary organization that trains young people with the intention of going into ministry. We also provided them with practical on the field experience to encounter their passion.
- Treasurer, 11/2010 - 12/2015, Presbyterian Church of Ghana, Unity Congregation, Dome
- Session Member & Rep. (Children & Youth Ministry), 10/2010 - 12/2015, Presbyterian Church of Ghana, Unity Congregation, Dome
- Vice President, 12/2006 - 12/2011, Young People’s Guild, Presbyterian Church of Ghana, Dome
- Bible Study Coordinator, 2003 - 2005, Legon Hall, University Christian Fellowship (UCF)
Trainings Seminars
- Qatar Specialist Program, 10/2023
- Enterprise Design Thinking Practitioner, 07/2020, IBM
- Presentation Skills, 06/2020, Alison Educational Centre
- Gender Sensitivity Training, 03/2020, Access Bank Ghana “W” team
- AML & CTF Trainings
- Retail & Consumer Lending, 04/2014, National Banking College, Ghana
- Diploma In Business Management & Entrepreneurship, 06/2013, Alison Educational Centre
- Diploma In Project Management, 10/2012, Alison Educational Centre
- Customer Relationship Management, 09/2013, Leaps & Bounds Partners, Ghana
Personal Information
- Gender: Male
- Marital Status: Married
- Date of Birth: 12/10/81
- Nationality: Ghanaian
Telephone
+233(0)208554711 /+233(0)243260417
Publications
- Exploring Ghana, The Tourist's Guide To Over 100 Sites and Scenes Within Ghana, 2022, Available on Amazon and Selar
- Feast With Angels & Praise and Worship Snippets, 2022, Available on Amazon & Selar
- I Will Dwell In The House Of The Lord Forever, 2022, Available on Amazon & Selar
- The Seed Power, 2022, Available on Amazon & Selar
- How Jesus Faced Trouble, 2022, Available on Amazon & Selar
- Let’s Meet At The Top, 2022, Available on Amazon & Selar
- Raising Jesus, 2022, Available On Amazon & Selar
- Why Hunt? Tapping Into The Power Of Spiritual Technologies, 2022, Available on Amazon & Selar
- I Have Three Mothers, 2021, Available on Amazon & Selar
- Let Christ Be Formed In You, 2021, Available on Amazon & Selar
- Core Mathematics, Formula & Procedures for SHS, 2008
References
- Mr. George Kwamina Arthur, Cluster Head, Business Banking, Access Bank (Ghana) Plc., George.Arthur@accessbankplc.com /kobbaharthur@yahoo.com, 0277497823 / 0544304039
- Rev. Joseph Kofi Antwi (PhD), Presbytery Clerk, Ga West Presbytery, Presbyterian Church of Ghana, kofiantwi69@gmail.com, 0244989117
Hobbies and Interests
- Writing
- People Development
- Mentoring Young People
Timeline
Manager,Enterprise Insurance & Adansi Travels Corp
Adansi Travels Limited
07.2022 - Current
Product Manager (Travel Now & Pay Later)
Adansi Travels Limited
07.2022 - Current
Lead Project Coordinator
Somame Missions and Foundation
02.2022 - 07.2022
Business Manager
Access Bank (Ghana) Plc.
10.2021 - 01.2022
Team Lead, Global Transaction Banking
Access Bank (Ghana) Plc
03.2021 - 10.2021
Relationship Manager
Access Bank (Ghana) Plc
01.2020 - 02.2021
Relationship Manager
Access Bank (Ghana) Plc
06.2017 - 12.2019
Team Member, Traders Sector - Business Banking
Access Bank Ghana Limited
01.2015 - 06.2017
Relationship Manager - Business Banking
Access Bank Ghana Limited
02.2014 - 01.2015
Relationship Officer - Retail Banking
Access Bank Ghana Limited
03.2012 - 02.2014
Customer Service Representative, Teller
Intercontinental Bank Ghana Ltd
01.2009 - 03.2012
Tutor-Int. Science & Elective Mathematics
St. Peter’s Mission Schools Ltd, Madina
09.2006 - 01.2009
Tutor & Project Assistant
Planned Parenthood Association Of Ghana (PPAG)
11.2005 - 08.2006
Voluntary Service
Adom Bakery
07.2005 - 10.2005
Industrial Attachment - Quality Assurance Staff
The Coca-Cola Bottling Company of Ghana Ltd.
06.2004 - 08.2004
MBA - Generic
Accra Business School
Certificate-Probationary Ministerial Training(PCG) - Theology And Missions
Akrofi-Christellar Institute of Theology & Missions
Certificate - Special Ministerial Training, PCG - Ministry
Ramseyer Training Center
Master of Arts - Ministry
Trinity Theological Seminary
Certificate in Ministry - Ministry
Trinity Theological Seminary
Bachelor of Science - Food Sciences And Nutrition
University of Ghana
S.S.S.C.E - Science
St. Peter’s Secondary School