Fred Dei-Oppong
Accra
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
Work History
Area Travels Manager
The Church of Jesus Christ of Latter-day Saints
05.2021 - Current
- Develops relations with key government agencies in West Africa to aid travel and the legal documentation of expatriates and missionaries.
- Collaborate with departments and agencies within and outside the church organization to organize seamless events and programs.
- Review processes to maximize efficiency in a fast-changing area of the church while considering the dynamic legal and political issues in the West Africa sub-region.
- Coach, mentor and train team members in order to improve their job performance.
- Enforce customer service standards and resolved customer problems to uphold quality service.
- Provide leadership during times of organizational change or crisis situations.
- Assign tasks to associates to fit skill levels and maximize team performance.
- Ensure compliance with all applicable laws, regulations, industry standards.
- Recruit and hired qualified candidates to fill open positions.
- Conduct regular meetings with staff to discuss progress and identify areas of improvement.
- Assess team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyze customer feedback data to develop action plans for improving services offered.
- Lead team meetings and one-on-one coaching sessions to continuously improve performance.
- Manage vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitor budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Create training modules and documentation to train staff.
- Implement new technologies to streamline operations, reduce costs, and improve customer service.
- Collaborate with other departments to ensure timely completion of projects within budget constraints.
- Initiate new projects that resulted in increased productivity across all departments.
- Review contracts before signing them on behalf of the organization.
- Resolve customer inquiries and complaints requiring management-level escalation.
- Remain calm and professional in stressful circumstances and effectively diffused tense situations.
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluate individual and team business performance and identified opportunities for improvement.
Area Perpetual Education Fund Manager
The Church of Jesus Christ of Latter-day Saints
11.2019 - 04.2021
- Provided consultancy services to the Area Presidency and the Area Self-Reliance Committee on issues related to the funding of education and self-reliance in the Africa West Area
- Identified and developed relationship with selected government departments, Non governmental organizations, education institutes, employers among others to the benefit of church members
- Analyzed loan trends for planing and strategic decisions
- Coached, mentored and trained team members in order to improve their job performance.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Engaged with existing and potential clients to gain insight into needs.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Operations Support Manager
PEF Operations, Headquarters, Salt Lake City
04.2017 - 10.2019
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Managed the PEF Loan portfolio through budgeting, evaluation, trends analysis, risk mitigation, and improvement implementation.
- Assisted with leadership and strategy for the PEF Loan program within the self-reliance initiative.
- Ensured that the area operations teams for Europe, Philippines, and Asia North had all the tools, training, and support to effectively assist and support program participants
- Maintained a customer-focused perspective, recognizing that the various customer groups and stakeholders had different needs and provided solutions
- Collaborated with Finance, Business Services, Products, and other groups to achieve the goals of the loan program.
- Recognized, defined, and created trainings, presentations, and promotional materials.
- Helped in the design and testing on a new on-line loan portal for Perpetual Education Fund
PEF/Self Reliance Operations Manager
The Church of Jesus Christ of Latter-day Saints
03.2015 - 03.2017
- Managed a seamless transition from Employment Services to Self-Reliance-Services
- Saved funds by remotely managing the first transition from the loan's Legacy system to CRM without the physical presence of any Headquarters staff. This replicated in other areas.
- Obtained approval to expand PEF loans from Ghana and Nigeria to other countries in Africa West
- Assisted Self-Reliance Managers to establish and manage the PEF Loan Preferred List
- Established and operated 12 efficient call-centers to support the PEF loan clients
- Visited stakes and districts in Africa West to support the training needs of priesthood leaders.
- Visited stakes/districts to organize PEF devotions to loan applicants and parents
Employment Associate Manager
LDS Employment Resource Services
11.2008 - 02.2015
- Trained and supported 23 Service Missionaries in Africa West
- Assisted clients with developing an appropriate career plan that incorporated their skills and interests.
- Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
- Identified and developed the resources in the communities to the advantage of church membership.
- Organized workshops to equip church members search for jobs, start their own businesses, or pursue education
Education
Master of Science - Management And Leadership
Western Governors University
Salt Lake City10-2018
MBA - Human Resources Management
Ghana Institute of Management And Public Admn
05-2012
Bachelor of Arts - Psychology With Linguistics
University of Ghana
06-2002
Skills
- Business Development
- Marketing
- Workforce Management
- Strategic Planning
- Process Improvement
- Performance Management
- Contract Management
- Performance Monitoring
- Data Analysis
- Business Planning
- Financial Management
- Customer Service
- Program Administration
- Organizational Management
- High-Pressure Environments
- Multi-Unit Operations Management
- Business and Operations Management
- Cross-Functional Collaboration
- Team Building/Leadership
- Corporate Partnerships
- Business Process Re-Engineering
- Problem-Solving
- Operations Management
- Customer Relations Specialist
- Budgeting and Forecasting
- Project Management
- Goal Attainment
- Team Leadership
- Conflict Mediation
- Multidisciplinary Collaboration
- Cross-Functional Communication
- MS Office
- Continuous Improvements
- Customer Relationship Management (CRM)
- Client Relations
- Schedule Management
- Inventory Control
- Solutions Development
- Project Leadership
- Staff Management
- Decision-Making
- Cultural Awareness
- Policy Implementation
- Innovation Management
- Time Management
Affiliations
- Developed both local and multi-national work teams using local adaptations, designs, and systems
- Managed operations in Africa West, Europe, North Asia and the Philippines areas of the Church with success
- Developed relationships with government departments, Non-governmental Organizations, Contractors/vendors to the benefit of the church or its members
- Strategically operated outreach activities, customer service, and self-reliance activities in different countries and continents
Languages
English
First Language
French
Elementary (A2)
A2
Accomplishments
- Recognized for organizing seamless area events in hosting Apostles and other senior leadership of the church for 3 years
Timeline
Area Travels Manager
The Church of Jesus Christ of Latter-day Saints
05.2021 - Current
Area Perpetual Education Fund Manager
The Church of Jesus Christ of Latter-day Saints
11.2019 - 04.2021
Operations Support Manager
PEF Operations, Headquarters, Salt Lake City
04.2017 - 10.2019
PEF/Self Reliance Operations Manager
The Church of Jesus Christ of Latter-day Saints
03.2015 - 03.2017
Employment Associate Manager
LDS Employment Resource Services
11.2008 - 02.2015
Master of Science - Management And Leadership
Western Governors University
MBA - Human Resources Management
Ghana Institute of Management And Public Admn
Bachelor of Arts - Psychology With Linguistics
University of Ghana
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