Summary
Overview
Work History
Education
Skills
Languages
Affiliations
EXTRA - CURRICULUM ACTIVITIES
Timeline
Generic

Boateng Olivia

Accra

Summary

Sex Female | Date of birth 22nd April 1987| Nationality Ghanaian Innovative Relationship officer focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management. Driven Relationship officer focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 9 years' experience in Banking. Business-driven Relationship officer always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over 9 years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Relationship Management position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Relationship Officer

Access Bank
07.2021 - Current
  • Customer Relationship Management,
  • Business Banking.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
  • Maintained and built close relationships with customers through regular contact and visits
  • Monitored customer feedback and generated reports to identify areas of improvement
  • Facilitated workshops and seminars to educate customers on product features and benefits
  • Worked with clients to address and respond to client and partnership management issues
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products
  • Maintained knowledge on banking products and distribution to provide optimal service support

Relationship Officer

OmniBSIC Bank
04.2017 - 06.2021
  • Personal and Business Banking.
  • Customer Relationship Management.

Relationship Officer

Energy Bank
03.2014 - 03.2017
  • Retail Marketing.

National Service Person

Access Bank
09.2012 - 07.2013
  • Retail Marketing.
  • Customer Service.

Internship Student

Energy Bank
04.2012 - 04.2012
  • Marketing

Intenship

Intercontinental Bank
07.2011 - 07.2011
  • Corporate Marketing (Trading Department)

Marketer

Vanguard Assurance Limited
07.2010 - 07.2010
  • Marketing

Marketer

The Final Trend Photography
08.2009 - 07.2010
  • Marketing and advertising

Education

Chartered Institute of Bankers (CIB) - Banking

Chartered Institute Of Bankers Collage
East Legon -Accra
11.2024

MBA - Business Administration

Kwame Nkrumah University of Science And Technology (KNUST)
Kwabenya - Accra Ghana
03.2017

Bachelor of Science - Business Administration(Human Resource Management)

Central University College
Accra - Ghana
03.2012

High School Diploma -

Saint Jude's Private Schools
Lagos - Nigeria
06.2005

Skills

  • Excellent Organizational, written,oral and interpersonal Communication skills
  • Great Marketing and Human Relation Skills
  • Microsoft Word, Excel, Access, and Power Point, Excellent typing skills
  • Highly organized and dedicated , with positive attitude
  • Relationship building and management
  • Customer portfolio management
  • Risk management
  • Written and verbal communication
  • Product knowledge
  • Business Development
  • Strategic selling
  • Client Relationships
  • Sales expertise
  • Business relationship cultivation
  • Investment and Wealth Planning
  • Loans

Languages

English
Intermediate (B1)
French
Elementary (A2)

Affiliations

Member of Business Banking Unit Accra - Ghana

EXTRA - CURRICULUM ACTIVITIES

 

  • Vocalist
  • Copy writing
  • Event planning
  • Reading

Timeline

Relationship Officer

Access Bank
07.2021 - Current

Relationship Officer

OmniBSIC Bank
04.2017 - 06.2021

Relationship Officer

Energy Bank
03.2014 - 03.2017

National Service Person

Access Bank
09.2012 - 07.2013

Internship Student

Energy Bank
04.2012 - 04.2012

Intenship

Intercontinental Bank
07.2011 - 07.2011

Marketer

Vanguard Assurance Limited
07.2010 - 07.2010

Marketer

The Final Trend Photography
08.2009 - 07.2010

Chartered Institute of Bankers (CIB) - Banking

Chartered Institute Of Bankers Collage

MBA - Business Administration

Kwame Nkrumah University of Science And Technology (KNUST)

Bachelor of Science - Business Administration(Human Resource Management)

Central University College

High School Diploma -

Saint Jude's Private Schools
Boateng Olivia