BENNETTA ODONKOR
Kpone-Tema
Summary
A proactive and detail-oriented individual with a strong background in healthcare administration, customer service, and project support. With over a decade of experience in managing clients, coordinating teams, and providing administrative assistance across various sectors, I am well-equipped to contribute effectively to office management initiatives. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable administrator with strong ability in administrative work. Highly organized, proactive and punctual with team-oriented mentality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Housemanship
Tema General Hospital
Tema
2023.02 - 2024.02
- Efficiently managed teams for optimal health service delivery
- Ensured compliance with healthcare regulations and accreditation standards
- Provided prompt responses to healthcare needs to enhance patient Safety, Quality Assurance, and risk management
- Effectively strategized and streamlined operations for the Transport Unit
Teller
Ecobank Ghana Ltd (DVLA/ECL Vehicle Inspection and Testing Station)
2015.08 - 2019.09
- Ensured high-quality tellering and customer service.
C.I.T Teller
Mon-Tran Ghana Limited, Tema
2014.01 - 2015.08
- Provided bulk tellering and customer services.
Back Office Finance Support
Maersk Ghana Limited, Tema
2012.02 - 2014.12
- Managed customer accounts accounts and investigated unbilled sales orders.
- Managed payment transactions for shipping fees
- Assisted in resolving customer complaints effectively and efficiently.
- Conducted investigation into shipping errors and took necessary corrective action.
National Service Personnel, Training Section
Ghana Ports and Harbours Authority,(GPHA) Tema
2008.11 - 2009.01
- Delivered exceptional customer service to ensure client satisfaction
- Managed and organized documentation while providing administrative support.
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
Accounts Clerk Internship
Controller and Accountant Generals Department
- 2007.08
- Balanced payment voucher
- Identified and resolved discrepancies in accounts.
- Explored unidentified payroll discrepancies.
Client Services Support
St Paul’s Eye Clinic
- 2006.08
- Implemented effective marketing strategies and delivered exceptional client services
- Maintained accurate record-keeping system while efficiently resolving client complaints.
- Provided assistance to clients with inquiries, concerns, and requests for information.
- Developed strategies for improving customer experience by utilizing new technologies or processes.
Media Centre
Volunteer Ghana 2008
2008.02
- Provided administrative support
- Offered customer services.
Education
Master of Business Administration - Health Services Administration
UNIVERSITY OF GHANA, LEGON
10.2022
Bachelor of Arts - Philosophy, History, English
UNIVERSITY OF GHANA, LEGON
01.2008
General Arts - Literature, Government, Christian Religious Studies, French
ST JOHN'S GRAMMAR SCHOOL
01.2001
Advanced certificate - Leadership, Marketing, Customer Care, Selling
PAN AFRICAN INSTITUTE OF LEADERSHIP AND GOVERNACE STUDIES
Skills
- Project coordination and support
- Administrative management
- Team leadership and collaboration
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office Suite and project management tools
Certification
- Certificate in basic banking and Tellering
- Certificate in Human Resource
- Supervisory skills
- Customer Services
- Stress management
- Time management
Spoken Languages
- English
- Twi
- Ga
Personal Information
- Date of Birth: 12/20/1983
- Nationality: Ghanaian
Hobbies and Interests
- Reading
- Research
- Customer services
- Internet surfing
- Sightseeing and exploring new discoveries
- Cooking
References
Referees are available upon request.
Affiliations
Methodist Church Ghana
Timeline
Housemanship
Tema General Hospital
2023.02 - 2024.02
Teller
Ecobank Ghana Ltd (DVLA/ECL Vehicle Inspection and Testing Station)
2015.08 - 2019.09
C.I.T Teller
Mon-Tran Ghana Limited, Tema
2014.01 - 2015.08
Back Office Finance Support
Maersk Ghana Limited, Tema
2012.02 - 2014.12
National Service Personnel, Training Section
Ghana Ports and Harbours Authority,(GPHA) Tema
2008.11 - 2009.01
Media Centre
Volunteer Ghana 2008
2008.02
Accounts Clerk Internship
Controller and Accountant Generals Department
- 2007.08
Client Services Support
St Paul’s Eye Clinic
- 2006.08
Master of Business Administration - Health Services Administration
UNIVERSITY OF GHANA, LEGON
Bachelor of Arts - Philosophy, History, English
UNIVERSITY OF GHANA, LEGON
General Arts - Literature, Government, Christian Religious Studies, French
ST JOHN'S GRAMMAR SCHOOL
Advanced certificate - Leadership, Marketing, Customer Care, Selling
PAN AFRICAN INSTITUTE OF LEADERSHIP AND GOVERNACE STUDIES
- Certificate in basic banking and Tellering
- Certificate in Human Resource
- Supervisory skills
- Customer Services
- Stress management
- Time management
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