Summary
Overview
Work History
Education
Skills
References
Additional Information
Timeline
Generic

Nyarko Florence

Tema, Ghana SC322 Tema

Summary

Administrative professional with proven track record in providing comprehensive support and maintaining efficient office operations. Known for reliable teamwork and consistently achieving results through effective communication and adaptability. Skilled in document management, customer service, and prioritizing tasks to meet organizational needs.

Overview

6
6
years of professional experience

Work History

Clinical Support Clerk

Tema General Hospital
09.2020 - Current
  • Provided backup support to receptionist duties as needed, including answering phones and directing calls appropriately.
  • Maintained a well-organized filing system, enabling efficient retrieval of important documents when needed.
  • Assisted with the onboarding process for new employees, providing necessary training and resources for a smooth transition.
  • Processed incoming mail, ensuring timely distribution and accurate recordkeeping.
  • Built rapport with customers through empathetic listening skills coupled with genuine assistance in resolving their concerns.
  • Managed inventory levels for office supplies, ensuring availability of essential items while minimizing waste and costs.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Administrative Assistant (Healthcare)

Calvary Cross Clinic
11.2019 - 06.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

Education

Diploma - Nursing

Nursing And Midwifery Training Collage Atibie
Atibie, Ghana
04.2017

High School Diploma -

O’Reilly Senior High School
JVJM+274, Accra, Ghana
01.2012

Skills

  • Microsoft office
  • Scheduling appointments
  • Filing systems
  • Work prioritization
  • Verbal and written communication
  • Document management
  • Calendar management
  • Housekeeping and laundry
  • Personal care assistance
  • Teamwork and collaboration
  • Cleaning and sanitizing
  • Documentation and reporting

References

Rose, Dennis, In-Charge of Children’s Ward, 0244505220, Tema General Hospital, Tema

Additional Information

I have written my English proof :

International English Language Testing System (IELTS)

Timeline

Clinical Support Clerk

Tema General Hospital
09.2020 - Current

Administrative Assistant (Healthcare)

Calvary Cross Clinic
11.2019 - 06.2020

Diploma - Nursing

Nursing And Midwifery Training Collage Atibie

High School Diploma -

O’Reilly Senior High School

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