Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Interests
Timeline
Hi, I’m

BENJAMIN ESSILFIE

Technical Support Specialist
Accra
BENJAMIN ESSILFIE

Summary

Driven IT Executive with a knack for cultivating external partnerships and nurturing collaborative work atmospheres. My passion lies in championing brand initiatives alongside third-party providers. My extensive background includes overseeing the holistic technical health of organizations and fostering robust high-level business connections. With a relentless ambition and a burning desire to contribute to the world of Technology Risk and Cybersecurity, I'm poised for the next chapter in my professional journey.

Overview

15
years of professional experience
6
years of post-secondary education
6
Certificates

Work History

Standard Chartered Bank Ghana Accra - GH
Accra

Senior Technical Support Specialist
03.2019 - Current

Job overview

  • Orchestrated technical support for all Standard Chartered business products, ensuring seamless operations
  • Spearheaded the implementation and continuous validation of security patches (OS and Virus) across SCB locations, bolstering cybersecurity
  • Managed a cadre of vendors, including onsite support engineers (OSV), to guarantee secure, stable, and highly resilient environments for Standard Chartered businesses
  • Crafted and delivered compelling written and verbal proposals to IT and business stakeholders, ensuring adherence to budgetary constraints and Group Standards
  • Played a pivotal role in new system implementations and upgrades, encompassing project management, meticulous tracking, and comprehensive reporting
  • Facilitated the establishment of business recovery sites, enabling uninterrupted transactions and exposure monitoring during potential disasters
  • Upheld global strategies and standards across all Standard Chartered locations, ensuring adherence to risk, compliance, and security protocols
  • Successfully integrated new technologies to align with specific area requirements, fostering innovation and efficiency.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Standard Chartered Bank Ghana Accra
Accra

Technical Support Analyst
10.2012 - 12.2014

Job overview

  • Delivered responsive 1st and 2nd line support for Standard Chartered users, swiftly addressing faults, requests for change, and incidents
  • Oversaw the procurement and seamless delivery of new products and services, streamlining operations
  • Prioritized the prompt resolution of issues and ensured thorough updates of Remedy tickets
  • Strategically planned, executed, and maintained efficient, cost-effective, and highly resilient front-office production systems (Infrastructure and Applications) and services in strict adherence to Group Audit and IT Technical Standards for Standard Chartered businesses
  • Provided expert technical support for all trader voice and e-business products, contributing to the overall efficiency of trading operations
  • Leveraged a deep understanding of IT, financial products, and best market practices to optimize SCB's return on investment across networks, market information systems, services, and communications
  • Directly monitored and meticulously tracked market data expenditure within the country, overseeing all Market Data users to ensure cost-effective utilization of resources.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Provided on-site support to systems ranging from Core Banking systems to surround systems
  • Patched software and installed new versions to eliminate security problems and protect data.

Standard Chartered Bank Accra
Accra

Data Centre Operator
10.2008 - 11.2012

Job overview

  • Installed, arranged and monitored data center server hardware, rack-mounted consoles and power distribution equipment
  • Ensured that all problems relating to hardware / software and operations are documented, logged and reported to the Data Centre Shift Management and to Service line
  • Ensured that all the systems in Data Centre including, ATM's Sparrow, ATM's, IDS etc
  • And associated peripherals
  • Ensured that housekeeping for all the systems are done strictly according to schedule, periodical stripping schedules is complied with
  • Ensure that security is upheld as per Security Guidelines and report any potential risks
  • Provide 1st Level Support to branches and other electronic Business Banking System users
  • Get actively involved in DRP both in testing and also in the event of a disaster
  • Ensured that backups of all systems are done as per laid down procedures.
  • Paid attention to detail while completing assignments.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Provided professional services and support in a dynamic work environment.

Education

Ghana Institute of Management And Public Administration
Accra

Master of Science from Management information Systems
09.2022 - Current

University Overview

Methodist University College
Accra

Bachelor of Science from Economics
10.2021 - 07.2024

University Overview

Adisadel College
Cape Coast, Centrall Region

Senior Secondary School Certificate from General Arts, Economics
04.1997 - 10.1999

University Overview

Skills

In depth knowledge of client server technologiesundefined

Certification

ITIL Foundation Certificate - GIMPA

Accomplishments

Accomplishments

    · Cote D' Ivoire Auxiliary Data Centre Project
    This project was to setup an Auxillary server infra in Cote D'ivoire where the Core Banking system and Information DataWare house (IDS) Servers were setup in the country. This allowed Data from Global Data C in UKe west to be automatically be synched with Auxiliary servers in Ivory coast. This was a regulatory requirement Project

    · IBM DataCap Project /Workshop
    As the SPOC for West Africa for IBM Datacap Project, I assisted in organizing a two week workshop for West Africa countries to be hosted in Ghana. Handled the Migration from FileNet to Datacap for Ghana and assisted the other West African countries in the migration

    · Short Term Assignment Mauritius
    Short Time Assignment from June 2014 – September 2014 where I helped streamline their technology Infrastructure as per Standard Chartered Group policy. Completed group technology initiatives and integrations. Created a new DOI for the team and helped train the technology team

    Recognized for Exceptional Team work for outstanding performance, being a True Role Model and team contributions

Interests

Reading, Researching, browsing the internet, travelling, watching movies and listening to music

Timeline

Ghana Institute of Management And Public Administration
Master of Science from Management information Systems
09.2022 - Current
Methodist University College
Bachelor of Science from Economics
10.2021 - 07.2024
Microsoft Certified Solutions Expert (MCSE).
11-2019
Microsoft Certified Solutions Associate (MCSA).
11-2019
Senior Technical Support Specialist
Standard Chartered Bank Ghana Accra - GH
03.2019 - Current
Technical Support Analyst
Standard Chartered Bank Ghana Accra
10.2012 - 12.2014
Data Centre Operator
Standard Chartered Bank Accra
10.2008 - 11.2012
Adisadel College
Senior Secondary School Certificate from General Arts, Economics
04.1997 - 10.1999
ITIL Foundation Certificate - GIMPA
Certified Information Systems Auditor (CISA) GIMPA
Microsoft Certified Application Specialist; Using Microsoft Excel - 2010
Digital Forensics (Skillsoft) -2020

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BENJAMIN ESSILFIETechnical Support Specialist