Ayine Joseph Atibila
Upper East Region / Bolgatanga,Ghana
Summary
A highly skilled professional with a strong focus on analyzing technical issues and showcasing initiative in projects. Demonstrates resilience in stressful situations and excels in hardware installation, network configuration, and server maintenance. Known for an innovative approach to solutions and adaptability to new technologies, ensuring effective device set-up and mobile device troubleshooting. Committed to resolving conflicts professionally with a service-oriented mindset, while maintaining patience with end users. Career goals include leveraging self-motivation in remote work environments to enhance browser support and software installation capabilities.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work history
IT Support Assistant
Studied In Bolgatanga Technical University
Upper East Region / Bolgatanga, Ghana
2022.08 - 2024.10
- Resolved hardware malfunctions to prevent work disruption.
- Set up user accounts and permissions for secure access control.
- Boosted client satisfaction by providing timely remote IT support.
- Managed helpdesk queries efficiently, leading to improved customer service ratings.
Heating, ventilation, air conditioning and refrigeration engineering technician
Mr. Eric Ayariga & Mr. Vitus
Upper East Region / Bolgatanga, Ghana
2007.09 - 2022.07
- Enhanced system longevity by performing preventive maintenance tasks.
- Installed advanced HVAC systems for improved energy efficiency.
- Collaborated with a team of engineers, ensuring successful project completion on schedule.
- Optimised air flow, achieved through thorough ventilation duct cleaning.
Education
Diploma of Higher Education - Information Technology
Bolgatanga Technical University
Bolgatanga / Ghana 2022.08 - 2024.10
Skills
- Analyzing technical issues thoroughly
- Resilience in stressful situations
- Showcasing initiative in projects
- Device set-up
- Innovative approach to solutions
- Hardware installation and repair
- Resolving conflicts professionally
- Self-Motivation in remote work
- Adaptable to new technologies
- Browser support
- Service-Oriented mindset
- Patience with end users
- Mobile devices troubleshooting
- Server maintenance
- Network configuration
- Software installation
Languages
English
Fluent
Affiliations
- Playing of Volleyball and Watching Adventurous movies
Timeline
IT Support Assistant
Studied In Bolgatanga Technical University
2022.08 - 2024.10
Diploma of Higher Education - Information Technology
Bolgatanga Technical University
2022.08 - 2024.10
Heating, ventilation, air conditioning and refrigeration engineering technician
Mr. Eric Ayariga & Mr. Vitus
2007.09 - 2022.07