Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Hi, I’m

Kenneth Jedidiah Ingram

Regina Crescent,House 32
Kenneth Jedidiah Ingram

Summary

Trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support. I am a capable individual who offers knowledge and abilities in statistical techniques to complex database management role. Resolves issues using excellent problem-solving and logical thinking skills for targeted solutions. Proactive and self-motivated for productive autonomous working. I am also an enthusiastic student driven to master photography techniques and equipment use. Works well in creative environments and suggests innovative ideas to enhance client experiences.

Overview

1
year of professional experience
1
Certification

Work history

Stanbic Bank
Spintex

IT Support Assistant
11.2022 - Current

Job overview

  • Researched tech trends and issues to inform business planning.
  • Provided after-hours IT support for management team members.
  • Presented system changes and improvements during staff meetings.
  • Oversaw inventory and diagrams of office infrastructure.
  • Explained technical concepts using clear and concise language.
  • Offered IT support during key meetings and events.
  • Supported disaster recovery processes and maintained robust backups.
  • Adapted to shifting organisational demands and deadlines.
  • Trained staff to navigate systems and update databases.
  • Provide customer feedback to internal teams and developers to improve products and services.
  • Observed performance of hardware and software to maintain functionality and reliability.
  • Utilised ticketing system to track timeline and resolution of problems.
  • Implemented ICT support procedures and techniques to achieve maximum quality and continuous service improvement.
  • Researched latest information to stay abreast with trends.
  • Produced daily, weekly and monthly reports to increase team productivity.
  • Implemented guidelines and procedures to support IT department.
  • Used BMC Remedy to track support tickets and document actions.
  • Installed new software for users and monitored version and patch update requirements.
  • Carried out new hardware installations and updates, keeping systems functional and secure.
  • Answered user questions about hardware and software operation to help resolve problems.

Education

Coventry University
Ghana

Bachelor of Science from Computer Science
10/2019 - 06/2023

Skills

  • Statistical analysis
  • Data mining
  • Excel proficiency
  • Proficient in IBM Watson
  • Problem solving
  • Intelligence gathering
  • Machine learning
  • Presentation and communication expertise
  • Data extraction
  • Technical analysis
  • Project documentation
  • Product development
  • Forecasting and planning
  • Business analysis
  • Data science
  • Sketching
  • Logo creation
  • Branding strategies
  • Digital enhancements
  • Photo retouching
  • Photoshop
  • Narrative writing
  • Content development
  • Research
  • Windows expertise
  • Incident management
  • Desktop support services
  • Service desk management
  • Troubleshooting proficiency
  • Technical issues analysis
  • Exceptional telephone etiquette
  • Data entry
  • Application support
  • Technical documents comprehension
  • Hardware upgrades
  • Application installations

Languages

English
Fluent
Akan
Intermediate

Certification

  • IBM Data Science Professional Certificate, IBM - 6 Months
  • Google IT Support Professional Certificate, Google - 7 Months

Timeline

IT Support Assistant

Stanbic Bank
11.2022 - Current

Coventry University

Bachelor of Science from Computer Science
10/2019 - 06/2023

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Kenneth Jedidiah Ingram