Summary
Overview
Work History
Education
Skills
Leadership Positions
Honours
Community Services
RESEARCH EXPERIENCE
TRAINING AND CONFERENCES
References
Certification
Languages
Timeline
Generic

Anita Abrafi Boateng

P.O.Box 4463 Adum

Summary

To be the best at what I do. To ensure that the sum total of all my actions and inactions bring significant progress to the institution or community I represent, as I progressively develop myself in my area with a professional touch to achieve purpose.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Public Relations Officer

NAYLA EVENTS
Kumasi
11.2022 - Current
  • Media Relations, Social Media Management, Issues and Crisis Management, Event Planning, Stakeholder Communication

Administrator

Doubleday Baptist Academy
Buokrom Estate-Kumasi
09.2018 - 11.2022
  • Responsible for all day-to-day administrative works, Reconciling and reviewing all accounts, Preparation of annual and monthly accounts to appropriate oversight bodies, Managing payment of monthly payroll, income tax and SSNIT and banking

Customer Service Officer

Electricity Company of Ghana - Asokwa District
Asokwa
07.2013 - 09.2013
  • Undertaking customer service operations, Effectively handling complaints and claims, Managing of customer data and tasks, Monitoring of meter applications and installation procedures

Sales Executive

Scancom Ghana Limited – Kumasi Branch
Kumasi
07.2012 - 10.2012
  • Product sales and marketing, Undertake customer service operations, Analyze and expertly advise customer decisions

Office Assistant

Ministry of Food and Agriculture – Ashanti Regional Office
Kumasi
07.2011 - 09.2011
  • Assisting with administrative duties, Undertaking relief and welfare projects for rural communities, Liaison with district, regional and international agriculture bodies, Preparing and submitting periodic reports to head office

Assistant Municipal Information Officer (National Service)

Obuasi Municipal Assembly
Obuasi
09.2014
  • Drafting and distribution of press releases on behalf of Municipal Chief Executive, Preparation and submission of PR Reports, Undertaking information sensitization assignments in the municipality, Aiding senior information officers to develop Public Relations campaigns and media relations policies, Organize press gatherings and conferences and address media enquiries, Management of PR issues

Education

Bachelor of Arts - Communication Studies

CHRISTIAN SERVICE UNIVERSITY COLLEGE
Kumasi
05-2014

West African Secondary School Certificate - Visual Arts

KUMASI WESLEY GIRLS SENIOR HIGH
06-2008

Skills

  • Very impressive communication abilities
  • Proficiency in oral and written English
  • Computer literate (in MS Office Suit Applications)
  • Team player
  • Strong supervisory and coaching expertise
  • Negotiation
  • Information Gathering
  • Scheduling
  • Internal Communications
  • Media Relations
  • Project Management
  • Community Relations
  • Branding
  • Speech Writing
  • Communications Management
  • Social Media Planning
  • Crisis Management
  • Crisis Response
  • Social Media Proficiency

Leadership Positions

  • 2014-2015, General Secretary (National Service Personnel Association) - Obuasi Chapter
  • 2005-2010, Former President (Girls in Action, Kingsway Baptist Church)
  • 11/2016 - present, President (Kingsway Baptist Young Ladies)
  • 2009-2010, Former Organizer (Teens Chapel Ministry, Kingsway Baptist Church)
  • 09/2008, Formal planning committee Member (GBC, Mid-Sector G.A and R.A)
  • 09/2011 - present, Sunday School Teacher (Teens Chapel Ministry, Kingsway Baptist Church)
  • 2012 - 2014, Secretary, G.A and R.A (Golden Gate Baptist Association)

Honours

  • 01/08/23, Service Award – Kingsway Baptist Church
  • 05/19/18, Service Award – Baptist Young Ladies, Ghana Baptist Convention
  • 08/15/15, Excellence Award – National Service Personnel Association (OMA)
  • 08/15/15, Service Recognition – National Service Personnel Association (OMA)
  • 08/15/15, Service Award – First Baptist Church (Obuasi)

Community Services

  • 2012 - 2020, ELECTORAL COMMISSION, GHANA - Polling Station Officer
  • 2021 - present, YOUNG BUT CONFIDENT (YC) - Founder and Organizer of Mentorship Program to empower Teens in my community and church.

RESEARCH EXPERIENCE

Research Topic: An Assessment of the Internal Communication of  Students’ Leadership and Students.

School: Christian Service University College, Kumasi 

Supervisor: Dr. Bofah Opoku-Mensah

TRAINING AND CONFERENCES

  • Leadership and Strategic Management (SSNIT- Obuasi NASPA, March 2015)
  • International Relations and Communication (GIJ, 2011)
  • Research, Thesis and Report Writing (CSUC, October 2013)
  • Human Resource Management (Karen Africa Team Consult, July 2018)
  • Entrepreneurship/Business Management (National Service Job Fair, 2015)
  • Customer Relations and Care (Queens Workshop – ECG, January 2018)
  • Data Management (SCANCOM GHANA LTD. - September 2017)
  • Mission Activities (GBC COUNSELLORS Training – July 2011)

References

  • Fortune Tella, Dean of Students, Christian Service University College, Communication, tellarinuf@yahoo.com, +233 240 217 878 / + 233 505 410 225, Senior Lecturer
  • Dennis Owusu Sarkodie, Examination Officer, Christian Service University College, Communication, dsowusu@csuc.edu.gh, +233 244 547 453, Senior Lecturer
  • Ginn Asibey Bonsu, Examination Coordinator, Christian Service University College, Communication, ginnbonsu@csuc.edu.gh, +233 277 882 920, Senior Lecturer

Certification

Date 3rd August, 2023

Certificate in ChatGPT Mastery (AQ Skill Institute)

Date August, 2023

Certificate of Management (Great Learning Academy)

Date August, 2023

Certificate in Cyber Security (Great Learning Academy)

Date 27th May, 2023

Certificate of Project and Innovation Management

Name and type of organization providing Institute for Digital Marketing and Communication-Ghana.

Education and training

Occupational skills Stakeholder Identification and Management, Project Life Cycle, Budgeting

Scheduling, Innovation Management Methods, Market Research Strategy,

Innovation Strategies.

Dates 29th April, 2023

Type of qualification awarded Adavanced Certificate in Education – Teaching and Learning

Name and type of organization providing Marshalls University College

Education and training

Occupational skills Teaching and Learning Assessment and Evaluation, Pedagogies of Learning,

Educational Leadership and Management,

Dates 21stApril 2023

Type of qualification awarded Certificate in Negotiation

Name and type of organization providing Harde Business School

Education and training

Occupational skills Mastering the Golden Skill of Negotiating to Win

Dates 21stApril 2023

Type of qualification awarded Certificate in Change Management

Name and type of organization providing Harde Business School

Education and training

Occupational skills Building Resilient Teams

Dates 21stApril 2023

Type of qualification awarded Certificate in Critical Thinking and Problem Solving

Name and type of organization providing Harde Business School

Education and training

Occupational skills Making a Habit of Superior Thinking

Dates 11th March, 2023

Type of qualification awarded Certificate in Corporate and Brand Communication

Name and type of organization providing Institute for Digital Marketing and Communication (IDMC) - Ghana

Education and training

Principal Subjects / Occupational skills Developing Framework for Effective Corporate Communication, Brand

Analysis and Positioning, Corporate Brand Communication Process, Corporate

Reputation

Dates 11th March, 2023

Type of qualification awarded Certificate in Digital Marketing and Advanced Communication

Name and type of organization providing Institute for Digital Marketing and Communication (IDMC) - Ghana

Education and training

Principal Subjects / Occupational skills Corporate Blogging, Content and Social Media Marketing and Advertisement,

Advocacy, Lobbying, Presentation Skills, Crisis Communication and

Stakeholder Management

Dates 15th February, 2023

Type of qualification awarded Certificate in Digital Marketing and Customer Service Excellence

Name and type of organization providing Institute for Digital Marketing and Communication (IDMC) - Ghana

Education and training

Principal Subjects / Occupational skills Creating Service Experience, Cyber Security Essentials, Digital Marketing

Strategy, Customer Analytics and Insights, Chatbot, Email marketing

Dates 11thFebruary, 2023

Type of qualification awarded Certificate in Emotional Intelligence for Pastors and Leaders

Name and type of organization providing CAP-J Leadership Development Training Institute, Accra - Ghana

Education and training

Principal Subjects / Occupational skills Emotional Intelligence Models, The 21stCentury Emotional Intelligence,

Characteristics of Emotional Intelligence People, Social Intelligence,

Leadership and Qualities, Human Psychology

Dates 23rd January 2022

Type of qualification awarded Certificate in Leadership and Strategic Decision

Name and type of organization providing Ghana Baptist Convention

Education and training

Principal Subjects / Occupational skills Leadership, Problem Identification and Resolution, Issues and Conflict

Management, Gap Analysis, Stewardship, Team Work, Organizational

Dynamics

Dates November, 2019

Type of qualification awarded Certificate of Skilled Training

Name and type of organization providing Champion Training Institute

Education and training

Principal Subjects / Occupational skills Entrepreneurship and Business Development, Small Business Management,

Event Planning and Organization.

Dates October 2018

Type of qualification awarded Certificate of Leadership

Name and type of organization providing John C. Maxwell Leadership Training Workshop

Education and training

Principal Subjects / Occupational skills Principles of Leadership, Leadership and Succession, Value-Added Leader,

Leadership in the 21st Century, Motivating, Responsible Leadership,

Human, Material and Financial Resource Management, Crisis-Management.

Dates April 2013

Type of qualification awarded Certificate of Participation

Name and type of organization providing Institute of Public Relations, Ghana

Education and training

Principal Subjects / Occupational skills Public Relations Ethics, Theories and Practices in the 21st Century

Languages

English
First Language
Twi
Beginner
A1

Timeline

Public Relations Officer

NAYLA EVENTS
11.2022 - Current

Administrator

Doubleday Baptist Academy
09.2018 - 11.2022

Assistant Municipal Information Officer (National Service)

Obuasi Municipal Assembly
09.2014

Customer Service Officer

Electricity Company of Ghana - Asokwa District
07.2013 - 09.2013

Sales Executive

Scancom Ghana Limited – Kumasi Branch
07.2012 - 10.2012

Office Assistant

Ministry of Food and Agriculture – Ashanti Regional Office
07.2011 - 09.2011

Bachelor of Arts - Communication Studies

CHRISTIAN SERVICE UNIVERSITY COLLEGE

West African Secondary School Certificate - Visual Arts

KUMASI WESLEY GIRLS SENIOR HIGH
Anita Abrafi Boateng