Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Hobbies
Timeline
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Anastasia Adwoa Adu

Accra

Summary

Driven and empathetic, bringing deep understanding of customer satisfaction and relationship-building. Possesses strong problem-solving and communication skills, along with keen ability to analyze customer feedback and implement effective solutions. Committed to enhancing customer experiences and fostering loyalty.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Receptionist (NSS)

Ghana Revenue Authority
10.2024 - 09.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Improved data privacy compliance with meticulous management of sensitive information.

Intern

Ministry Of Communications And Digitalization
08.2024 - 10.2024
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Sorted and organized files, spreadsheets, and reports.
  • Explored new technologies and approaches to streamline processes.

Intern

37 Military Hospital
06.2024 - 07.2024
  • Aided nursing staff with wound care management, dressing changes, and monitoring healing progress over time.
  • Completed daily rounds to check on patients and identify any reasons for concern.
  • Responded to pharmacy calls, phone messages and voicemails and signed discharge summaries to maintain files with updated information.
  • Promoted patient safety by accurately documenting vital signs, medication administration, and treatment plans in electronic health records.

Intern

Ghana Broadcasting Corporation
03.2024 - 04.2024
  • Enhanced internal communication by drafting and editing newsletters, emails, and other announcements.
  • Assisted in coordinating events and meetings, ensuring smooth execution and positive attendee experiences.

Education

Bachelor of Arts - Communications And Media Studies

University of Winneba
Accra
12-2024

Skills

  • Organization skills
  • Time management
  • Data entry
  • Attention to detail
  • Conflict resolution
  • Team collaboration
  • Records management
  • Microsoft office proficiency
  • Human resource management
  • Reception desk management
  • Verbal and written communication
  • Market awareness

Accomplishments

  • Welfare General Secretary, University of Education, Winneba

    • Spearheaded student welfare initiatives, coordinated support programs, and served as the liaison between the student body and administration to improve student wellbeing.

  • Treasurer, True Vine Methodist Church

    Managed financial records, prepared budgets, and ensured transparency and accountability in all church financial dealings.

Certification

  • Bachelor of Arts In Communications And Media Studies
  • WASSCE
  • BECE

Languages

English
Bilingual or Proficient (C2)
Twi
Bilingual or Proficient (C2)

Hobbies

  • Public Speaking
  • Creative Writing
  • Volunteering
  • Traveling
  • Reading
  • Team Sports
  • Learning Languages

Timeline

Receptionist (NSS)

Ghana Revenue Authority
10.2024 - 09.2025

Intern

Ministry Of Communications And Digitalization
08.2024 - 10.2024

Intern

37 Military Hospital
06.2024 - 07.2024

Intern

Ghana Broadcasting Corporation
03.2024 - 04.2024

Bachelor of Arts - Communications And Media Studies

University of Winneba

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Anastasia Adwoa Adu