Richard Agyekum
Accra
Summary
With over 10 years of experience in auditing and accounting, I have skills in recovery, billing, collections, and financial analysis, contributing significantly to cash flow management, accounts receivable (A/R) reduction and improvement in non-performing loans (NPLs). My key career achievement includes pre-auditing claims and payment requests that reduce error rates in invoice processing, reinforcing financial accuracy and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Billing & Prepaid Collections Agent
Expert Collection Agency
09.2024 - Current
- Handled a transactional volume of over 10,000 invoices annually, maintaining an error rate of less than 0.5%.
- Improved sales accountability by (15%) by collaborating with stakeholders to ensure unit sales goals were met.
- Ensured timely responses to customer queries.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Senior Accounts Receivable Analyst
Expert Collection Agency
01.2018 - Current
- Streamlined A/R processes, reducing invoice processing time by 25%, enabling swifter billing cycles and improved cash flow.
- Managed customer portfolio worth $1M, decreasing NPLs by 12% through proactive communication and strategic negotiations.
- Implemented an automated billing system that reduced manual entry errors by 33%, ensuring accurate invoicing.
- Provided recovery strategy to clients / SMEs to refine the collection strategy, achieving a 15% improvement in recovery rates within the first 6 months.
- Generated data-driven reports assisting the management's decision-making, directly contributing to a 10% reduction in overall outstanding receivables.
Asst. Manager, Internal Audit
Ghana Exim Bank
03.2017 - Current
- Reduced outstanding A/R balance by $100,000 through various techniques, including systems-based queries, specialized reporting, and payment plan enforcement.
- Facilitated the implementation of repayment plan, elevating the accuracy and efficiency of financial reporting.
- Reviews customers files and offer letters to ensure that relationship officers collection activities aligned with credit policies and procedures.
- Identified and communicated errors through periodic Bank Reconciliation Statement reviews.
- Conducted detailed review on overdue outstanding loans to provide and recommend for alternative solutions to retrieve lock up funds from customers.
Education
Certificate - Business Data Analysis
Centre For Business Analysis
Accra08.2024
MBA - Internal Auditing
University of Professional Studies
Accra08-2016
Bachelor of Business Administration - Financial Management
Zenith University College
Accra12.2012
Skills
- Accounts Receivable
- Critical Thinking and Communication
- Collections
- Global IIA Standards & Principles
- Customer Service
- Risk Assessment and Analysis
- Account & Payment management
- Attention to detail
Certification
- ISO/IEC 27001:2022 - Information Security Management System (Foundation)
- Standards & Best Practice Management
LANGUAGES
English
Native
Volunteering, Peer Support, writing books
I am passionate and enjoy impacting lives by providing wellness, support solutions for people who need assistance. In my pastime, I join NGOs to provide empathy with adults, young people, vulnerable and those with mental health issues.
I have currently authored two books titled; "101 Practical Lessons from the Ant" and "Alone with God - Effective Personal Devotional Guide for Everyone"
Timeline
Billing & Prepaid Collections Agent
Expert Collection Agency
09.2024 - Current
Senior Accounts Receivable Analyst
Expert Collection Agency
01.2018 - Current
Asst. Manager, Internal Audit
Ghana Exim Bank
03.2017 - Current
Certificate - Business Data Analysis
Centre For Business Analysis
MBA - Internal Auditing
University of Professional Studies
Bachelor of Business Administration - Financial Management
Zenith University College
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