Summary
Overview
Work History
Education
Skills
Practical Attachment
Training
Timeline
Generic

ALBERT AKOTEY ABUSANGA

CUSTOMER SERVICE OFFICER
Bolgatanga

Summary


Professional in customer service, delivering impactful support and solutions to ensure customer satisfaction. Proven track record of fostering strong team collaboration and adapting to changing needs. Known for effective communication skills and customer-first approach.

Overview

5
5
years of professional experience
2026
2026
years of post-secondary education

Work History

Customer Service Officer

Consolidated Bank Ghana
05.2025 - Current
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.

Customer Service Officer

Quest Ghana Limited
11.2021 - 04.2025
  • Opening account in line with the banks policies and procedure
  • Responding to customer's enquiries and complaints and follow up on customer issues with relevant stakeholders to ensure resolution
  • On-boarding customers onto digital channels to digitize customer base
  • Processing all customer requests to meet customer needs
  • Cross-selling and up-selling banking and financial products and services to existing and prospectus clients to increase customers wallet share
  • Performing daily reconciliation on all instruments and submit to supervisor for review and sign-off

Salesperson

Lenken Company Limited
08.2021 - 11.2021
  • Making general enquiries for customers
  • Promoting and selling company products and services to customers
  • On-boarding new customers

National Service Person

Social Security and National Insurance Trust (SSNIT)
09.2020 - 08.2021
  • Support the manager in the day-to-day running of the office
  • Coordinate with staff to achieved target for the day
  • Assist the Audit team in gathering evidence in preparing observation
  • Do other work been assigned by management

Education

Master of science - Industrial finance and investment

Kwame Nkrumah University of Science And Technology

Bachelor of science - Accounting

Kwame Nkrumah University of Science And Technology

Higher National Diploma - Accountancy

Accra Technical University

West African Senior Secondary Certificate Examination - undefined

Bawku Senior High School

Skills

  • Microsoft Office programs (MS Word, Excel, PowerPoint)
  • T24/R22 (Banking Software)
  • Ability to learn fast
  • Strong analytical and problem solving abilities
  • Excellent communication skills
  • Negotiation skills
  • Presentation skills
  • Result oriented
  • Team player

Practical Attachment

  • 02/19, Databank Limited, Accra Technical University
  • 06/18, Social Security and National Insurance Trust, Bawku

Training

Operations Academy program, Consolidated Bank of Ghana, Tamale, Professionalism and Excellent Customer Service in Banking

Timeline

Customer Service Officer

Consolidated Bank Ghana
05.2025 - Current

Customer Service Officer

Quest Ghana Limited
11.2021 - 04.2025

Salesperson

Lenken Company Limited
08.2021 - 11.2021

National Service Person

Social Security and National Insurance Trust (SSNIT)
09.2020 - 08.2021

Bachelor of science - Accounting

Kwame Nkrumah University of Science And Technology

Higher National Diploma - Accountancy

Accra Technical University

West African Senior Secondary Certificate Examination - undefined

Bawku Senior High School

Master of science - Industrial finance and investment

Kwame Nkrumah University of Science And Technology

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ALBERT AKOTEY ABUSANGACUSTOMER SERVICE OFFICER