Albert Akotey Abusanga
Bolgatanga
Summary
I am a result oriented young person looking for a challenging and competitive opportunity to contribute towards achieving corporate goals. I am self-motivated, proactive and a good team player. My key strengths include ability to learn fast and adapt to new working environments with minimum supervision, very dedicated to deliver results on time, and sets targets that demand going the extra mile to achieve results.
To work diligently and effectively in challenging and learning work environment with my knowledge and experience to achieve stakeholders value and satisfaction at a given resources and to secure a responsible career opportunity to fully utilize my training and skills whilst making a significant contribution to the success of the company.
Overview
3
3
years of professional experience
Work History
Customer Service Officer
Consolidated Bank Ghana Limited
11.2021 - Current
- Opening account in line with the banks policies and procedure
- Responding to customer's enquiries and complaints and follow up on customer issues with relevant stakeholders to ensure resolution
- On-boarding customers onto digital channels to digitize customer base
- Processing all customer requests to meet customer needs
- Cross-selling and up-selling banking and financial products and services to existing and prospectus clients to increase customers wallet share
- Performing daily reconciliation on all instruments and submit to supervisor for review and sign-off
Salesperson
Lenken Company Limited-Bolgatanga
08.2021 - 11.2021
- Making general enquiries for customers
- Promoting and selling company products and services to customers
- On-boarding new customers
National Service Person
Social Security and National Insurance Trust (SSNIT)
09.2020 - 08.2021
- Support the manager in the day-to-day running of the office
- Coordinate with staff to achieved target for the day
- Assist the Audit team in gathering evidence in preparing observation
- Do other work been assigned by management
Education
BBA Business Administration-Accounting -
Kwame Nkrumah University of Science And Technology
KUMASI11.2024
HND Banking & Finance -
Accra Technical University
ACCRA11.2020
WASSCE -
Bawku Senior High School
BAWKU01.2017
Skills
- Ability to keep proper books of accounts
- Ability to record, analyze, summarize, and report accounting information
- Very good communication and interpersonal skills
- Microsoft Office programs (MS Word, Excel, PowerPoint)
- Experience in T24 (Banking Software)
- Attention to Detail
- Cross-selling Products
- Interpersonal Skills
- Computer Literacy
- Customer Relations
- Teamwork Abilities
- Problem-Solving
- Excellent Communication
- Complaint Handling
- Customer Service
- Account Updating
Practical Attachment
- 02/2019, 04/2019, Databank Limited/Accra Technical University
- 06/2018, 08/2018, Social Security and National Insurance Trust Bawku
Language Speaking
- English
- Twi
- Kussal
- Frafra
References
- Isaac Sanbiuk Laari, Branch Manager, Consolidated Bank of Ghana, Bolgatanga, +233246451616/0552903492
- Julius K. Abugri, Relationship Manager, Consolidated Bank of Ghana, Wa, +233244728304
- Issahaku Alhassan, Branch Operations Manager, Consolidated Bank of Ghana, Bolgatanga, +233542016222
Training
Operations Academy program organized by Consolidated Bank of Ghana at Tamale. Professionalism and Excellent Customer Service in Banking
Timeline
Customer Service Officer
Consolidated Bank Ghana Limited
11.2021 - Current
Salesperson
Lenken Company Limited-Bolgatanga
08.2021 - 11.2021
National Service Person
Social Security and National Insurance Trust (SSNIT)
09.2020 - 08.2021
BBA Business Administration-Accounting -
Kwame Nkrumah University of Science And Technology
HND Banking & Finance -
Accra Technical University
WASSCE -
Bawku Senior High School
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