Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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AKUA OKAEBEA ASAMOA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

21
21
years of professional experience

Work History

Relationship Officer

uniCredit Ghana Limited
06.2011 - 11.2019
  • Analysed loan applications and made recommendations to credit committee
  • Generate new business by cross selling institution's products and services.
  • Managed loan and deposit portfolios.
  • Liaised with clients by phone, email and text messaging to meet client needs.
  • Retained and grew portfolio of relationships by performing proactive and value-adding partnership role.
  • Monitored, followed-up and escalated cases to meet customer response commitments.
  • Worked with clients to address and respond to client issues.

Quality Assurance Officer

Compassion International
10.2009 - 12.2009


  • Processed correspondence to and from sponsors
  • Created new profiles for new cases
  • Handled any other responsibilities, given by associates

Representative

AVON
03.2003 - 11.2005
  • Liaised between customers and the organization
  • Placed product orders on behalf of customers
  • Resolved customer complaints

Data Processing Officer

Standard Chartered Bank
09.1998 - 12.2002
  • Installed payroll processing software at clients' sites
  • Trained end users on the use of the bank's software
  • Offered solutions to customers' enquiries
  • Prepared and delivered customers' correspondence from the bank
  • Processed payments from various branches for corporate customers
  • Prepared statements reflecting payments daily for customers
  • Provided customer service support

Education

Master in Business Administration - Sales And Marketing

University of Nicosia
Cyprus
06.2018

Post Graduate Diploma - Business Management

University of Leicester
UK
2013

Diploma in Management -

University of Leicester
UK
2007

Diploma in Data Processing -

Kwame Nkrumah University of Science And Technology
Kumasi
1997

Advanced Level Certificate -

St. Mary's Secondary School
Accra
1993

Ordinary Level Certificate -

St. Roses Secondary School
Akwatia
1991

Skills

  • Great communication and interpersonal relations
  • Mentoring/Coaching
  • Sales Support
  • Portfolio Growth

Accomplishments

  • Supervised team of 5 staff members to win the branch best sales team award in 2016
  • Managed and retained the branch's biggest investment account for three years
  • Earned the branch customer service ambassador role in 2015 and worked with the team to decrease customer complaints and increase customer retention by 45%.
  • Handled customer complaints at the credit department and with team cooperation increased processing speed for loan applications.

Timeline

Relationship Officer

uniCredit Ghana Limited
06.2011 - 11.2019

Quality Assurance Officer

Compassion International
10.2009 - 12.2009

Representative

AVON
03.2003 - 11.2005

Data Processing Officer

Standard Chartered Bank
09.1998 - 12.2002

Master in Business Administration - Sales And Marketing

University of Nicosia

Post Graduate Diploma - Business Management

University of Leicester

Diploma in Management -

University of Leicester

Diploma in Data Processing -

Kwame Nkrumah University of Science And Technology

Advanced Level Certificate -

St. Mary's Secondary School

Ordinary Level Certificate -

St. Roses Secondary School

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AKUA OKAEBEA ASAMOA