AKUA OKAEBEA ASAMOA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
21
21
years of professional experience
Work History
Relationship Officer
uniCredit Ghana Limited
2011.06 - 2019.11
- Analysed loan applications and made recommendations to credit committee
- Generate new business by cross selling institution's products and services.
- Managed loan and deposit portfolios.
- Liaised with clients by phone, email and text messaging to meet client needs.
- Retained and grew portfolio of relationships by performing proactive and value-adding partnership role.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Worked with clients to address and respond to client issues.
Quality Assurance Officer
Compassion International
2009.10 - 2009.12
- Processed correspondence to and from sponsors
- Created new profiles for new cases
- Handled any other responsibilities, given by associates
Representative
AVON
2003.03 - 2005.11
- Liaised between customers and the organization
- Placed product orders on behalf of customers
- Resolved customer complaints
Data Processing Officer
Standard Chartered Bank
1998.09 - 2002.12
- Installed payroll processing software at clients' sites
- Trained end users on the use of the bank's software
- Offered solutions to customers' enquiries
- Prepared and delivered customers' correspondence from the bank
- Processed payments from various branches for corporate customers
- Prepared statements reflecting payments daily for customers
- Provided customer service support
Education
Master in Business Administration - Sales And Marketing
University of Nicosia
Cyprus06.2018
Post Graduate Diploma - Business Management
University of Leicester
UK2013
Diploma in Management -
University of Leicester
UK2007
Diploma in Data Processing -
Kwame Nkrumah University of Science And Technology
Kumasi1997
Advanced Level Certificate -
St. Mary's Secondary School
Accra1993
Ordinary Level Certificate -
St. Roses Secondary School
Akwatia1991
Skills
- Great communication and interpersonal relations
- Mentoring/Coaching
- Sales Support
- Portfolio Growth
Accomplishments
- Supervised team of 5 staff members to win the branch best sales team award in 2016
- Managed and retained the branch's biggest investment account for three years
- Earned the branch customer service ambassador role in 2015 and worked with the team to decrease customer complaints and increase customer retention by 45%.
- Handled customer complaints at the credit department and with team cooperation increased processing speed for loan applications.
Timeline
Relationship Officer
uniCredit Ghana Limited
2011.06 - 2019.11
Quality Assurance Officer
Compassion International
2009.10 - 2009.12
Representative
AVON
2003.03 - 2005.11
Data Processing Officer
Standard Chartered Bank
1998.09 - 2002.12
Master in Business Administration - Sales And Marketing
University of Nicosia
Post Graduate Diploma - Business Management
University of Leicester
Diploma in Management -
University of Leicester
Diploma in Data Processing -
Kwame Nkrumah University of Science And Technology
Advanced Level Certificate -
St. Mary's Secondary School
Ordinary Level Certificate -
St. Roses Secondary School