Aiah Gbenda
Freetown,Sierra Leone
Summary
IT professional with expertise in networking, design, implementation, and troubleshooting. Proficient in IP network management, network security, and system administration, including Windows Server and Active Directory. Strong skills in DNS, DHCP, and IT support, with experience in project management and end-user support strategies. Knowledgeable in cybersecurity, mobile application development, and ICT contract negotiation, ready to leverage technical skills in a dynamic role.
Overview
18
18
years of professional experience
11
11
years of post-secondary education
Work history
Acting Information Technology Officer
Oxfam GB
12.2017 - 09.2025
- Managed IT infrastructure across country offices in Freetown, Kono, and Kabala, ensuring seamless operations for humanitarian programs.
- Maintained high availability of network services, including Active Directory, file/print services, DNS, and DHCP, supporting 50+ users with minimal downtime.
- Administered Windows Server 2012 environments, performed daily system health checks, verified backups, and conducted antivirus updates/scans to mitigate risks.
- Led IBM Lotus Notes administration, optimizing email and collaboration tools for efficient team communication.
- Provided first-line IT support, resolved end-user issues promptly, and compiled daily status reports to inform leadership on system performance.
- Supervised the implementation of Cat 6 Local Area Network for the Sierra Leone office, enhancing connectivity and scalability.
Information Technology Assistant
Oxfam GB
11.2014 - 12.2017
- Established and managed IT infrastructure in field offices (Port Loko, Makeni, Kabala, and Kumala) during the Ebola emergency response, supporting rapid deployment for crisis operations.
- Monitored network performance, conducted daily backups, and provided ongoing support to ensure operational continuity in remote locations.
- Delivered basic IT training to staff, improving user proficiency and reducing support tickets by an estimated 20%.
- Coordinated the closure of field offices, including asset decommissioning and data migration, while maintaining compliance with organizational standards.
- Offered first-line end-user support and generated daily IT reports to track and resolve issues efficiently.
Information Technology Assistant
Oxfam GB
07.2011 - 06.2013
- Oversaw IT infrastructure for offices in Freetown, Kailahun, and Kabala, ensuring robust network services and resource accessibility.
- Administered Windows Server 2003, monitored performance, and verified daily backups to prevent data loss.
- Managed IBM Lotus Notes, performed antivirus updates/scans, and delivered first-line support to end-users.
- Compiled daily IT status reports, identifying trends and recommending improvements.
Information Technology Support (Temporary Assignment)
Oxfam GB
06.2012 - 09.2012
- Installed and administered a new domain controller, improving network reliability and user access.
- Repaired and optimised network performance, troubleshooting issues to restore full functionality.
- Provided end-user IT support and inducted a new IT Officer, ensuring smooth knowledge transfer.
Information Technology Intern
Oxfam GB
09.2010 - 06.2011
- Ensured network service availability (Active Directory, DNS, DHCP) and supported user connectivity to shared resources.
- Administered Windows Server 2003 and IBM Lotus Notes, while monitoring performance and backups.
- Conducted antivirus updates/scans and provided first-line IT support, compiling daily reports.
Systems Support Technician
Sierra Business Technology Services (SBTS) Group Sierra Leone Limited
02.2008 - 06.2009
- Delivered hardware, software, and network solutions to clients, resolving issues to maintain business continuity.
- Assisted in end-user training plans, enhancing technical skills and adoption rates.
- Provided technical support during the NASSIT NAPOS II Biometrics Registration final testing phase, contributing to the successful project rollout.
Education
Diploma - Information Systems
Institute of Public Administration and Management (USL)
01.2006 - 01.2010
West African Senior School Certificate Examination - undefined
West Africa Examination Council
Senior Secondary School (SSS 3) - undefined
Sierra Leone Grammar School
01.2000 - 01.2003
Basic Education Certificate Examination - undefined
Prince of Wales School
01.1996 - 01.2000
Skills
- Networking and design
- Implementation and troubleshooting
- Cisco router and switch configuration
- IP network management
- Network security
- System administration
- Windows Server administration
- Active Directory management
- DNS and DHCP services
- File and print services
- IBM Lotus Notes administration
- Hardware and software support
- PC hardware installation and maintenance
- Microsoft Office Suite proficiency
- Antivirus management
- System health monitoring
- IT support and training
- Project management skills
- End-user support strategies
- IT assessments and asset management
- Backup verification processes
- Network performance monitoring
- Cybersecurity awareness
- Blockchain technology understanding
- Mobile application development
- ICT contract negotiation
- IT budgeting proficiency
Websites
Languages
English
Krio
Custom
- Technology and internet trends
- Reading
- Soccer
- Music
Personal Information
Nationality: Sierra Leonean
Timeline
Acting Information Technology Officer
Oxfam GB
12.2017 - 09.2025
Information Technology Assistant
Oxfam GB
11.2014 - 12.2017
Information Technology Support (Temporary Assignment)
Oxfam GB
06.2012 - 09.2012
Information Technology Assistant
Oxfam GB
07.2011 - 06.2013
Information Technology Intern
Oxfam GB
09.2010 - 06.2011
Systems Support Technician
Sierra Business Technology Services (SBTS) Group Sierra Leone Limited
02.2008 - 06.2009
Diploma - Information Systems
Institute of Public Administration and Management (USL)
01.2006 - 01.2010
Senior Secondary School (SSS 3) - undefined
Sierra Leone Grammar School
01.2000 - 01.2003
Basic Education Certificate Examination - undefined
Prince of Wales School
01.1996 - 01.2000
West African Senior School Certificate Examination - undefined
West Africa Examination Council
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