Agnes Tay Dablaka (Agnes Mac-Tay)

• Telecel Pool reconciliation and remediation.
• Telecel Bank to Wallet / Wallet to Bank reconciliation.
• Branch Support- Telecel failed transaction processes and customer complaints
• Telecel Bank to Wallet Mobile App.
• Maintained financial accounts by processing customer adjustments for improved accounting accuracy.
• Built sustainable relationships of trust through open and interactive communication.
• Followed communication procedures, guidelines, and policies for streamlined operations.
• Established rapport with clients, enhancing overall customer experience.

• Maintained strict compliance with regulations, ensuring adherence to established policies and procedures.
• Reimbursement of Western Union Money Transfer paid by various EGH branches and subagents.
• Assisting branches with reconciliations on transactions processed on Western Union Money Transfers.
• Aiding selected EGH branches assigned to me on all remittance products, funds transfer payment and other effective facilitations like trainings on new products and other implementations to aid customer satisfaction.
• Daily operations, ensuring smooth execution of tasks and timely completion of projects, this includes preparation of monthly reports on Ecobank Ghana remittance products submitted to the Central Bank.

Branch Review

• Monitored of all EGH branches GL accounts relating to rapid transfers.
• Ensured that all irregular transactions processed into the Rapid Transfer Branch Teller account have been rectified.
• Ensured that all Rapid Transfer transactions returned after 30 days in transit have been handled effectively.

• Rapid Transfer transactions reinstatement request from affiliates.
• MSA( Master Settlement Accounts) USD, EUR processes and other Rapid Transfer related entries.
• Liaised with the Group Remittance Team to train all operators and location managers of any advancement of Rapid Transfer.
• Effective facilitation and full participation on all inter affiliates simulation exercise on Rapid Transfer.

Inter Affiliates Transactions Processes Request from Ecobank Group Remittance Team

• Liquidation of EUR RTM (Rapid Transfer Multicurrency) Stakeholder Commissions
• Liquidation of USD RTM Stakeholders Commissions
• Manual RT reinstatement entries in upload formats.
• Rebooking of all failed RT Settlements and transactions for other affiliates.

Rapid Transfer Transaction reconciliations proofing on all RT working account.

CLIREC Reconciliation of EGH RT Domain Head office accounts.

Remittance Service Officer – Unity link Money Transfer (Roles And Responsibilities) 2017 – 2021

• Unity link money transfer administrative roles.
• Transaction reimbursements to Ecobank Branches and Subagents processing and receiving Unity link money transfer on the ticket of Ecobank Ghana.
• All Unity link transaction reconciliation and investigations on transactions processed in error including assigning unassigned operators of Unity link both at the branch level and subagents and requesting for their outstanding reimbursement from the funds transfer organization to avoid financial loss to the Bank.

• Paying and receiving local and foreign currencies.
• Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Processing of school fees, US Visa fees and Utility bills on the Bank Collection Platforms.
• Processing of House Cheques and other Funds Transfer requests.
• Preparing of both Local and Foreign Consolidated Vault Records.
• Facilitation of efficient service delivery and early closure.
• Assisting Branch Management with Treasury situation of the branch to decide on Specie Evacuation.
• Assisted with training of new tellers on policies and procedures.

March 2003- April 2004 (Contractual Basis)

Teller

• Paid and received cash - local currency.

• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

• Leader of cash mobilization Team
• Acting supervisor for Cash Collection Agencies.
• Paying and receiving cash and processing of internal funds transfer.