Alberta Abla Enyonam Antwi
Accra
Summary
Operations officer with extensive experience in retail operations, specialising in reconciliation and settlement of mobile money payments. Proven track record of working effectively with all the major Telcos and Fintech companies. Skilled in data analysis, with expertise in excel and a keen eye for detail.
Overview
13
13
years of professional experience
Work History
Service Supervisor (Retail Central Operations)
Ecobank Ghana PLC
Accra, Ghana
03.2015 - 04.2024
- Assist the Unit Head of Retail Central Operations with regards to management of the mobile money business.
- Provided operational support to the business towards achieving of revenue targets.
- Reconcile and maintain proofs on all the mobile money operational accounts devoid of overdue items.
- Explored and propose innovative solutions for handling failed transactions and accounts reconciliation.
- Provided constant support to the branches with regards to mobile money and also acted as the intermediary between the Branches and Telcos.
- To review and flag gaps in mobile money operation procedures and processes for management attention.
- To actively co-operate, liaise with stakeholder units and participate in reviews, changes, upgrade and channel introductions.
- Timely initiate request and persistent follow-up for all settlement due to the Bank from Telcos and Fintech as defined in partnership agreements.
- Timely escalate and support in recovering any exposure resulting from platform glitch or human error.
- To comply strictly with all regulatory requirements and zero fines from the Regulator.
- Provide excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Implemented processes that simplified procedures and reduced average processing time.
Personal Assistant - Head of Operations and Techno
Ecobank Ghana PLC
Accra, Ghana
01.2012 - 04.2024
- Maintained appropriate filing of personal and professional documentation.
- Prepare and draft letters, memos among others.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Ensure Bank of Ghana and all Banks are duly informed on all issues with regards to signatories.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Processing of invoices for payment.
Service Officer - Rapid Transfer Department
Ecobank Ghana PLC
Accra, Ghana
08.2011 - 12.2011
- Support branches with rapid transfer.
- Resolving issues on the Rapid transfer help desk.
- Investigating and resolving failed entries.
Education
MSC - Accounting And Finance
University of Ghana Business School
Accra, Ghana Bachelor Of Acts - Banking And Finance
Pentecost University
Accra, Ghana 09.2011
Skills
- Excellent interpersonal skills
- Proficient in excel, adept at manipulating large datasets
- Innovative thinking and a problem solver
- Communication skills
- Analytical skills
- Attention to detail
REFERENCES
1. Mr. Patrick Bleboo
AWA Regional Head, Operations & Technology
Tel: 0244285166
Email: pbleboo@ecobank.com
2. Heidilinda Otieku-Boadu
Head, GCNET
Tel: 0208222222
Email : hotieku-boadu@ecobank.com
Timeline
Service Supervisor (Retail Central Operations)
Ecobank Ghana PLC
03.2015 - 04.2024
Personal Assistant - Head of Operations and Techno
Ecobank Ghana PLC
01.2012 - 04.2024
Service Officer - Rapid Transfer Department
Ecobank Ghana PLC
08.2011 - 12.2011
MSC - Accounting And Finance
University of Ghana Business School
Bachelor Of Acts - Banking And Finance
Pentecost University