Afua Serwaah Sarpong
Accra
Summary
Personable and dedicated Customer Service Representative with extensive experience in [customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Service Officer
CALBANK PLC
12.2014 - Current
- Maintained client files, compiled reports and organized company resources.
- Managed client complaints with high level of professionalism and competence.
- Attended to daily client service requests and provided support.
- Made frequent calls and visits to build and strengthen client relationships.
- Streamlined account application processes to improve operational productivity and offer quality service.
- Followed up on client leads, managed client applications and onboarded new clients.
- Analyzed customer feedback surveys to identify areas of improvement.
- Reported complex client issues, questions and needs to management.
- Assisted in risk assessment and mitigation activities and promptly resolved service issues.
- Performed administrative duties such as filing documents, preparing letters.
- Assisted in training new Client Service Officers on policies and procedures.
- Updated customer profiles in the company database as needed.
Customer Experience Officer
SERAPPONG COLLECTION
11.2013 - 11.2014
- Resolved customer complaints quickly and efficiently.
- Answered customer inquiries via telephone, email, online chat, and in-person.
- Developed strategies to enhance customer experience and increase customer loyalty.
- Provided customers with product information and support to ensure customer satisfaction.
- Monitored social media platforms for customer feedback or concerns.
National Service Person
Controller and Accountant General's Department
09.2013 - 07.2014
- Train customers on Electronic Salary Payment Voucher
- Perform balancing of Payment Vouchers
- Perform recording and validation of inputs
- Preparation of overtime sheets
Administrative Assistant
FEEL IT FURNITURE
02.2013 - 10.2013
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Education
Bachelor of Commerce - Bachelor of Commerce
Pentecost University
06-2013
High School Diploma -
Sekondi College
07-2003
Skills
- Financial Acumen
- Client Needs Assessment
- Compliance Understanding
- Sales and Upselling
- Excellent Communication
- Direct Sales
- Analytical Skills
- Microsoft Exchange
- Attention to Detail
- Interpersonal Skills
Certification
- CIBG-Banking Operations Certification Training Programme-Foundation Level
- KnowBe4 Security Awareness Training
Timeline
Client Service Officer
CALBANK PLC
12.2014 - Current
Customer Experience Officer
SERAPPONG COLLECTION
11.2013 - 11.2014
National Service Person
Controller and Accountant General's Department
09.2013 - 07.2014
Administrative Assistant
FEEL IT FURNITURE
02.2013 - 10.2013
Bachelor of Commerce - Bachelor of Commerce
Pentecost University
High School Diploma -
Sekondi College
Similar Profiles
AMON JOYCELYN ANTWIWAAAMON JOYCELYN ANTWIWAA
National Service Personnel – Business Desk at CALBANK PLCNational Service Personnel – Business Desk at CALBANK PLC
MABEL QUARSHIEMABEL QUARSHIE
Operations Supervisor at CalBank PLCOperations Supervisor at CalBank PLC
YVONNE AFIBA NYAMIKEHYVONNE AFIBA NYAMIKEH
CLIENT SERVICE OFFICER at CALBANK PLCCLIENT SERVICE OFFICER at CALBANK PLC
GERTRUDE LARKOH OBUGERTRUDE LARKOH OBU
National Service Personnel at CalBank PLCNational Service Personnel at CalBank PLC
AHLAM JAMAL DINAHLAM JAMAL DIN
Sales Girl at Sahara Jewelry StoreSales Girl at Sahara Jewelry Store