Addai Hans
Koforidua,EP
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Information Management Officer
New Juaben North Municipal Assembly
10.2021 - 10.2022
- Optimized data management processes by implementing an efficient information architecture and file categorization system.
- Reduced data retrieval time for staff members through the creation of a user-friendly documentation database.
- Ensured information security by enforcing strict access controls and conducting regular audits of system permissions.
- Streamlined communication between departments with the development of an effective knowledge sharing platform.
- Facilitated successful project completion by maintaining accurate records and providing timely status updates to stakeholders.
- Improved overall data quality with consistent monitoring, validation, and correction efforts.
Claims Officer
National Health Insurance Scheme
08.2018 - 10.2018
- Reduced claims processing time by streamlining documentation and communication procedures.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Minimized fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies.
- Expedited claim resolution with prompt negotiation, evaluation, and settlement of claim amounts.
- Improved interdepartmental communication to expedite claims processing and foster a collaborative work environment.
- Maintained compliance with regulatory requirements by staying current on industry changes and updating policies accordingly.
- Implemented innovative strategies for reducing claim cycle time without compromising quality or accuracy of decisions made.
- Conducted audits of closed claims to ensure accuracy, consistency, and adherence to company standards.
Sales Representative
VODAFONE GHANA
05.2009 - 08.2011
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Education
Associate of Applied Science - Computer Networking Management
KOFORIDUA TECHNICAL UNIVERSITY
Koforidua, Ghana09.2021
Associate of Applied Science - IT ESSENTIAL II
Cisco Networking Academy
Koforidua, Ghana08.2019
Skills
- Network Administration
- Data Storage
- Data Recovery
- Knowledge Management
- Data Warehousing
Languages
English
Upper intermediate (B2)
Timeline
Information Management Officer
New Juaben North Municipal Assembly
10.2021 - 10.2022
Claims Officer
National Health Insurance Scheme
08.2018 - 10.2018
Sales Representative
VODAFONE GHANA
05.2009 - 08.2011
Associate of Applied Science - Computer Networking Management
KOFORIDUA TECHNICAL UNIVERSITY
Associate of Applied Science - IT ESSENTIAL II
Cisco Networking Academy