Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
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KWASI OPOKU-GYAN

WENCHI

Summary

Proven Information Systems Management Officer with a track record of enhancing data privacy and IT security at ASUTIFI NORTH DISTRICT ASSEMBLY. Expert in cybersecurity and stakeholder management, I've successfully implemented strategies that safeguarded sensitive information, achieving significant improvements in IT infrastructure management. My collaborative approach and innovative solutions have consistently driven business process improvement and compliance.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Information Systems Management Officer

ASUTIFI NORTH DISTRICT ASSEMBLY
KENYASI
04.2018 - Current
  • Ensured compliance with applicable laws and regulations regarding data protection.
  • Designed surveys, opinion polls and assessment tools to collect data.
  • Ensured compliance with applicable laws, regulations and standards regarding data privacy and protection.
  • Implemented security measures to protect sensitive information from unauthorized access.
  • Recommended data analysis tools to address business issues.
  • Performed system upgrades, patches and maintenance activities on a regular basis.
  • Monitored user access rights within the organization's IT infrastructure to ensure secure access control mechanisms are in place at all times.
  • Conducted regular audits of data stored in the organization's information systems.
  • Provided guidance and support in developing strategies for effective management of digital assets such as documents, images.
  • Cleaned and manipulated raw data.
  • Resolved issues related to software installation, configuration and troubleshooting on multiple platforms including Windows, Linux and Mac OS X.
  • Used statistical software to analyze and process large data sets.
  • Maintained up-to-date documentation related to Information Systems architecture, processes and procedures.
  • Developed and implemented an information management system to ensure the accuracy, integrity and security of data.
  • Designed reports to provide insight into the usage of organizational resources such as disk space, memory utilization.
  • Assisted in creating policies and procedures related to Information Management.
  • Collaborated with other departments such as HR, Finance and Accounting to ensure that their respective IT requirements are met.
  • Trained new users on how to use various software applications while ensuring adherence with established security protocols.
  • Managed the day-to-day operations of the organization's information systems.
  • Created and maintained databases for storing organizational records and documents.
  • Coordinated with external vendors for procurement of hardware and software required for running information systems effectively.
  • Analyzed complex business requirements and developed suitable software applications to meet those needs.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Worked effectively in team environments to make the workplace more productive.
  • Achieved cost-savings by developing functional solutions to problems.
  • Identified areas where processes could be improved or automated for increased efficiency.
  • Implemented clinical system requirements, data release formats, delivery schedules and testing protocols to confer with end-users.
  • Compiled data to enter necessary information into appropriate databases.
  • Compiled reports on patient care activities for administrative purposes.
  • Configured network settings including IP address allocation, DNS servers.
  • Assigned and reviewed work of IT project managers, systems analysts and developers.
  • Managed inventory of hardware components such as computers, printers.
  • Generated reports summarizing system availability, utilization metrics and other relevant data.

Health Information Management Intern

BONO TEACHING HOSPITAL
SUNYANI
09.2016 - 12.2017
  • Maintained confidentiality of sensitive patient data in accordance with HIPAA regulations.
  • Assisted with the implementation of a computerized system for tracking patients' medical histories and treatment plans.
  • Reviewed and updated patient medical records to ensure accuracy of information.
  • Performed quality assurance audits on electronic health records.
  • Identified potential areas for improvement in existing HIM processes.
  • Tracked progress on various projects related to HIM operations.
  • Compiled and coded patient data using standard classification systems.
  • Conducted research on current trends in healthcare technology and industry standards regarding the management of health information.
  • Created forms used by healthcare providers to request access to confidential patient records.
  • Inputted demographic information into an EHR database accurately and efficiently.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Scanned documents into an electronic format according to established guidelines.
  • Assessed incoming requests from physicians or nurses for release of protected health information.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Compiled statistical reports related to clinical data, patient care, hospital utilization, and other health-related topics.
  • Mentored junior team members and managed employee relationships.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Analyzed medical coding systems to identify discrepancies and errors.
  • Safeguarded medical records to maintain patient confidentiality.
  • Provided assistance in the development of new policies and procedures for Health Information Management processes.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained confidentiality of all patient information according to GHS guidelines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Updated and maintained databases with current information.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Completed routine maintenance and repair.

Accounting Intern

SOCIAL SECURITY & NATIONAL INSURANCE TRUST
WENCHI
06.2014 - 08.2014
  • Processed payments, credits and other transactions using company software applications.
  • Supported accounting projects by coordinating files and updating tracking spreadsheets.
  • Maintained accurate accounts for cash, fixed assets and other transactions.
  • Reconciled bank statements to ensure the accuracy of financial records.
  • Participated in training sessions to gain knowledge of new systems or procedures related to the department's activities.
  • Assisted with the month-end closing process, including the preparation of accruals, prepaid items, and other adjusting entries.
  • Used Microsoft productivity software.
  • Worked with spreadsheets, cloud-based accounting software and bank account statements.
  • Checked and completed balance sheet reconciliations.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Assisted with thesmooth preparation of monthly journal entries and accounts reconciliation.
  • Generated reports using Microsoft Excel to track budget expenditures versus actual costs.
  • Updated and managed accounts payable databases, employing access controls to protect data.
  • Reconciled expenses and financial records.
  • Researched changes in laws to maintain adherence to financial regulations.
  • Filed and archived financial statements and accounting files.
  • Monitored accounts payable and receivable statuses and delegated related tasks.

Customer Care Intern

SOCIAL SECURITY & NATIONAL INSURANCE TRUST
WENCHI
06.2014 - 08.2014
  • Processed customer account changes with proprietary software.
  • Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
  • Conferred with customers by telephone or in person to provide information about services and take orders.
  • Provided feedback on customer service efficiency to deliver better support options.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Updated databases with new and modified customer data.
  • Assisted in the development of new processes and procedures for customer service operations.
  • Generated weekly reports summarizing key performance indicators such as average response time, number of inquiries handled.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Handled escalated calls professionally while working towards resolving the issue at hand.
  • Served as a liaison between customers and other departments within the organization to resolve issues quickly and efficiently.
  • Worked collaboratively with colleagues across different departments to ensure timely resolution of customer queries.
  • Analyzed data from customer satisfaction surveys to determine areas for improvement in services offered.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Compliance Intern

SOCIAL SEURITY & NATIONAL INSURANCE TRUST TR
WENCHI
06.2014 - 08.2014
  • Performed consistently with all quality objectives, including planning, control and optimization strategies.
  • Verified documentation against compliance standards and communicated deficiencies to resolve issues.
  • Performed data analysis on existing records related to employee complaints or grievances filed against the company.
  • Received inquiries and advised on regulations related to programs.
  • Provided advice on how to address any identified gaps or discrepancies between actual practice and required standards.
  • Supported strategic development and objective setting by analyzing audit outcomes and generating actionable recommendations.
  • Collected application documentation for issued paperwork for follow-up actions.
  • Identified processes and policy gaps and devised solutions for and requirements.
  • Executed successful compliance monitoring and risk assessment programs.
  • Evaluated current processes for identifying potential risks associated with new products or services.
  • Provided support to the legal team in responding to regulatory inquiries.

Computer Lab Assistant Intern

CHRISTIAN SERVICE UNIVERSITY COLLEGE
KUMASI
05.2009 - 12.2009
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Supervised and directed workers engaged in installation of data communication equipment and software.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Conducted workflow analysis, space design or cost comparison analysis.
  • Maintained accurate records of user accounts and passwords.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Provided technical support to users in person, over the phone and via email.

Education

Master of Science - Computer Science

UNIVERSITY OF ENERGY AND NATURAL RESOURCE
SUNYANI
11-2024

Bachelor of Science - Information Technology

UNIVERSITY OF EDUCATION
WINNEBA
07-2016

High School Diploma -

ALISON
Switzerland
10-2013

High School Diploma -

DON COMPUTER PROFESSIONAL INSTITUTE
KOFORIDUA
06-2005

Some College (No Degree) - Data Analysis

UNIVERSITY OF GHANA
ACCRA

Some College (No Degree) - Network Administration

UNIVERSITY OF GHANA
ACCRA

Some College (No Degree) - CISCO CERTIFY NETWORK ASSOCIATE 1-4

KOFORIDUA POLYTECNIC
KOFORIDUA

Some College (No Degree) - Web Development

NATIONAL INFORMATION TECHNOLOGY AGENCY
ACCRA

Some College (No Degree) - COMPUTER HARDWARE

DON COMPUTERS PROFESSIONAL INSTITUTE
KOFORIDUA

Skills

  • Mobile device management
  • Software development
  • Cybersecurity
  • Disaster recovery planning
  • Business process improvement
  • Business continuity planning
  • Requirements analysis
  • IT infrastructure management
  • IT Governance
  • IT service management
  • Network Administration
  • Data privacy
  • Stakeholder management
  • IT security management
  • IT asset management
  • Virtualization technologies
  • Network Administration
  • IT procurement
  • Configuration management
  • ITIL framework

Languages

English
First Language

Certification

  • TITANS LEADERSHIP TRAINING
  • BRONG AHAFO STUDENTS ORGANIZER
  • LOCAL PRECHER (METHODIST CHURCH GHANA)

Affiliations

  • E-commerce website.
  • Network Anomaly Detection in the Internet of Things (Project Work)
  • Managing the Asutifi North District Assembly's website.
  • Developing a record management system (RMS) for the Record Management Unit in the Asutifi North District Assembly.
  • Managing all the ratable items using the Dlrev system.

Timeline

Information Systems Management Officer

ASUTIFI NORTH DISTRICT ASSEMBLY
04.2018 - Current

Health Information Management Intern

BONO TEACHING HOSPITAL
09.2016 - 12.2017

Accounting Intern

SOCIAL SECURITY & NATIONAL INSURANCE TRUST
06.2014 - 08.2014

Customer Care Intern

SOCIAL SECURITY & NATIONAL INSURANCE TRUST
06.2014 - 08.2014

Compliance Intern

SOCIAL SEURITY & NATIONAL INSURANCE TRUST TR
06.2014 - 08.2014

Computer Lab Assistant Intern

CHRISTIAN SERVICE UNIVERSITY COLLEGE
05.2009 - 12.2009

Master of Science - Computer Science

UNIVERSITY OF ENERGY AND NATURAL RESOURCE

Bachelor of Science - Information Technology

UNIVERSITY OF EDUCATION

High School Diploma -

ALISON

High School Diploma -

DON COMPUTER PROFESSIONAL INSTITUTE

Some College (No Degree) - Data Analysis

UNIVERSITY OF GHANA

Some College (No Degree) - Network Administration

UNIVERSITY OF GHANA

Some College (No Degree) - CISCO CERTIFY NETWORK ASSOCIATE 1-4

KOFORIDUA POLYTECNIC

Some College (No Degree) - Web Development

NATIONAL INFORMATION TECHNOLOGY AGENCY

Some College (No Degree) - COMPUTER HARDWARE

DON COMPUTERS PROFESSIONAL INSTITUTE

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