Abigail Adu-Nsiah

• Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
• Created and executed targeted PR campaigns to raise awareness of organization and initiatives.
• Responded to customer calls and emails to answer questions about products and services.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Sought out extra training opportunities to enhance customer relationship management abilities.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Used modern communication systems to relay orders to squad members.

• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
• Sorted, organized, and maintained files.
• Interacted with customers by phone, email, or in-person to provide information.
• Participated in workshops and presentations related to projects to gain knowledge.
• Collaborated with senior management on new initiatives to build confidence.
• Facilitated successful completion of projects from concept to launch.
• Maintained database systems to track and analyze operational data.

Worked as the Deputy organizer for the Faculty of Arts and Socail sciences at Central University. I was in charge of events planning and ensuring welfare of members when needed.

• Used excellent communication skills to delegate tasks and achieve successful event outcomes.
• Utilized project management skills to meet event deadlines and complete requirements.
• Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
• Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.