Abdul-Basit Al-Hassan

IT Manager

Tamale Teaching Hospital

02.2020 - Current

Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
Oversaw IT department operations and training.
Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
Coordinated IT operations activities to deliver smooth flow of daily business needs.
Liaised with other departments to minimize network interruptions and possible downtimes.
Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Implemented and maintained technology and software budget.
Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Communicated regularly with customers concerning data exchange and technology integration.
Coordinated secure system access of users to various department systems and platforms.
Analyzed network security and current infrastructure, assessing areas in need of improvement.
Managed life cycle replacement of hardware and software.
Oversaw daily performance of computer systems and immediately responded to client issues to keep network up and running.
Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Built, repaired and installed computer-related hardware based on deployment procedures.
Coordinated technical training and personal development classes for staff members.
Updated customers and senior leaders on progress and roadblocks.
Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
Created and terminated user's accounts from start to finish in business applications.
Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
Customized and repaired technology based on staff requests.
Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
Demonstrated familiarity with latest hardware, software and networking technology.
Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.