Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Certification
Projects
Timeline
CustomerServiceRepresentative

Aba Badu Mensah

Accra

Summary

I am a self-motivated individual with a strong desire to advance in my work. I am highly organized, proactive, and punctual, and I have great analytical skills. Because I believe in teamwork, I am an excellent team player. I am a strong communicator, versatile, well-organized, and tenacious in completing tasks, with the capacity to work both individually and as part of a team

Overview

1
1
Certification

Work History

Customer Service Representative

Automation Masters
Accra
06.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained staff on operating procedures and company services.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Summer Internship

Future Generali India Life Insurance Company Limited
Pune
- 2021
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Interacted with customers by phone, email or in-person to provide information.
  • Worked on projects using knowledge gained in classes to put together recommendations for issues.

National Service Personnel

University of Ghana, Legon- Department of Agricultural Economics and Agribusiness
Accra
2020 - 2021
  • Attended meetings and presentations to learn more details about Research project.
  • Compiled data in reports and other documents using Excel.
  • Provided one-on-one and group-based learning support to maintain student progress and development.
  • Assisted lecturers with lecture management and document coordination to maintain positive learning environment.

Internship Student

Ministry of Food and Agriculture- Statistics and Research Directorate
Accra
- 2019
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Completed research, compiled data, updated spreadsheets and produced timely reports.
  • Demonstrated strong writing skills to generate original correspondence and reports.
  • Collaborated with leadership team to identify relevant questions and determine best methods of collection.
  • Reported back to instructor to receive day-to-day tasks and responsibilities

Secretary

Supimens Company Limited
Accra
2016 - 2018
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Responded to inquiries from callers seeking information.
  • Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes

Education

MBA - International Business Management And E-commerce

Kalinga University
Naya Raipur, India
05.2022

Bachelor of Science - Agribusiness

University of Ghana, Legon
Accra, Ghana
07.2020

Skills

  • Customer Service
  • Time Management
  • Microsoft Office
  • Computer Skills
  • Communication Skills
  • Leadership Skills
  • Ability to Multitask
  • Fast Learner
  • Team Work
  • Hardworking
  • Courteous with Strong Service Mindset

Languages

English
Twi
Fante
Ga

Hobbies and Interests

  • Travel
  • Cooking
  • Community Services
  • Outdoor activities
  • Movies

Certification

  • Advanced Professional Certificate in Managerial Skills at the Rushford Business School, Online Studies- Geneva, Swizerland
  • Certificate of Participation in Intellectual Property Awareness/ Training program under National Intellectual Property Awareness Mission, India.
  • Certificate of Participation in "How to Sell" organized by Kalinga University
  • Certificate of Participation in " Retail Arena" organized by Kalinga University
  • Certificate of Participation in " Next Generation Skillset for Dynamic Workplace" organized by Kalinga University
  • Certificate of Participation in " Africa Smallholder Farmer's Summit 2020" at School of Agriculture Forecourt, University of Ghana, Legon.

Projects

  • Analysis of the Impact of Covid-19 on the Life Insurance Sector in India -(2021)
  • Analysis of Income-generating Activities of Rural Household Heads in the Central Region of Ghana- (2020)

Timeline

Customer Service Representative

Automation Masters
06.2022 - Current

Summer Internship

Future Generali India Life Insurance Company Limited
- 2021

National Service Personnel

University of Ghana, Legon- Department of Agricultural Economics and Agribusiness
2020 - 2021

Internship Student

Ministry of Food and Agriculture- Statistics and Research Directorate
- 2019

Secretary

Supimens Company Limited
2016 - 2018

MBA - International Business Management And E-commerce

Kalinga University

Bachelor of Science - Agribusiness

University of Ghana, Legon

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Aba Badu Mensah