Zipporah Akoma Marfo
Secretary
Accra,Ghana
Summary
A versatile professional with a diverse skill set encompassing customer service, medicine counter assistance, and graphic design. Demonstrates exceptional problem-solving and communication skills, remaining calm under pressure while effectively managing inventory. Proven leadership in team building and social media marketing, aiming to leverage these competencies in a dynamic environment.
Overview
4
4
years of professional experience
Work history
Our Great Jireh Group Limited
Emmanuel
Accra, Greater Accra Region
2026.02 - 2026.07
- Streamlined office procedures to increase efficiency.
- Mitigated risk by identifying potential issues whilst preparing reports and documents.
- Enhanced company communication with accurate minute-taking during meetings.
- Improved client relationships through professional telephone etiquette.
- Fostered a welcoming environment for visitors which improved public relations image of the company.
- Utilised Microsoft Office Suite skills to create crisp presentations and detailed spreadsheets.
- Maintained confidential records, safeguarding sensitive corporate information.
May Chemist
Lucia Addae
Accra, Greater Accra Region
2024.01 - 2024.06
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Processed expense reports, resulting in accurate financial records maintained consistently.
- Facilitated internal communications with clear and concise memos and bulletins.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Assisted senior administrators to effectively coordinate large-scale events.
Phesons pharmacy
Pharm Kobby
Kwabenya, Greater Accra Region
2022.11 - 2023.05
- Enhanced patient comfort by delivering clear, practical guidance on over-the-counter medicines.
- Managed difficult situations calmly to maintain a peaceful shopping environment.
- Demonstrated professionalism in all interactions, fostering trust amongst customers.
- Administered first aid when required, ensuring immediate care for minor injuries or illnesses.
- Handled cash transactions accurately for smoother checkout process.
- Collaborated effectively with colleagues to improve overall team performance.
- Checked expiry dates routinely on all stocked items, reducing waste from expired goods.
Education
West Africa Certificate Examinatin - General Arts
Saint Martins Senior High School
GhanaDiploma of Higher Education - Information Technology
Ghana Communication Technology University College
Ghana /2019 - /2021
Certificate Course - Medicine Counter Assistant
Phersons Health College
GhanaSkills
- Customer Service
- Medicine Counter Assistant
- Graphic design skills
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Leadership
- Social media marketing
- Inventory management
Languages
English
Fluent
Twi
Native
Work preference
Work Type
Full timePart timeContract workGig workInternshipLocation preference
RemoteOn-siteHybridAffiliations
- Designing, Reading and watching documentary
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Our Great Jireh Group Limited
Emmanuel
2026.02 - 2026.07
May Chemist
Lucia Addae
2024.01 - 2024.06
Phesons pharmacy
Pharm Kobby
2022.11 - 2023.05
Diploma of Higher Education - Information Technology
Ghana Communication Technology University College
/2019 - /2021
West Africa Certificate Examinatin - General Arts
Saint Martins Senior High School
Certificate Course - Medicine Counter Assistant
Phersons Health College