Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Zinash Girma

Zinash Girma

Accra

Summary

Proven track record in enhancing employee relations and content standards at Teleperformance Ghana, showcasing strong analytical problem-solving and effective communication skills. Achieved significant improvements in policy compliance and user experience, leveraging expertise in content analysis and emotional resilience. Renowned for a detail-oriented approach and technical proficiency, consistently exceeding employer expectations.

Overview

3
3
years of professional experience

Work History

Employee Representative

Teleperformance Ghana
Accra
04.2024 - Current
  • Developed and implemented employee relations programs to ensure compliance with company policies and procedures.
  • Conducted exit interviews to identify potential problems in the workplace.
  • Maintained positive relationships with employees by responding promptly to inquiries and complaints.

Content Moderator

Teleperformance Ghana
Accra
01.2024 - Current
  • Reviewed content for compliance with internal policies and procedures.
  • Monitored user-generated content for violations of community standards.
  • Investigated complaints regarding inappropriate or offensive material.
  • Evaluated user reports regarding potential violations of terms of service.
  • Identified trends in user generated content that could be addressed through policy changes or training programs.

Virtual Assistance

01.2024 - Current
  • My main roles included managing emails and phone calls from customers, scheduling appointments, making travel arrangements, conducting online research, creating contents for social media channels and preparing presentations

Teaching and tutoring

Selam Children's Village
Addis Ababa
01.2022 - Current
  • My roles included Organizing, communication with both staff and students as well as parents; which required managing multiple tasks simultaneously

Education

Virtual Assistance -

ALX
Ghana
01.2024

Management -

Debre Berhan University
Ethiopia
01.2024

Applied Biology -

Debris Berhan University
Ethiopia
01.2021

Skills

  • Analytical Problem Solving
  • Negotiation
  • Patience
  • Emotional resilience
  • Imperial judgment
  • Content analysis
  • Document Classification
  • Technical proficiency
  • Effective Communication
  • Training
  • Detail-Oriented Approach
  • Policies implementation
  • Performance measurement

Languages

  • English
  • Amharic
  • Affan Oromo

Timeline

Employee Representative

Teleperformance Ghana
04.2024 - Current

Content Moderator

Teleperformance Ghana
01.2024 - Current

Virtual Assistance

01.2024 - Current

Teaching and tutoring

Selam Children's Village
01.2022 - Current

Virtual Assistance -

ALX

Management -

Debre Berhan University

Applied Biology -

Debris Berhan University

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Zinash Girma