Zeliatu Larkai
Accra
Summary
Dynamic manager with a proven track record at Zeeyas Market Place, excelling in team leadership and customer service. Achieved significant operational cost reductions while enhancing inventory management and vendor negotiations. Skilled in decision-making, fostering employee engagement, and driving sales growth through strategic initiatives. Committed to delivering results and optimizing performance.
Overview
7
7
years of professional experience
Work History
Manager
Zeeyas Market Place
Accra
02.2024 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Developed and implemented inventory management processes to optimize stock levels.
- Trained and mentored staff, improving team efficiency and performance metrics.
- Analyzed sales data to inform strategic purchasing decisions and product selection.
- Enhanced customer service protocols, leading to improved satisfaction ratings.
- Managed vendor relationships, negotiating contracts for favorable terms and pricing.
- Implemented cost-saving initiatives that reduced operational expenses without sacrificing quality.
- Led cross-functional teams in executing promotional campaigns that increased foot traffic and sales volume.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Human Resources Assistant
Total Energies
Accra
06.2019 - 01.2024
- Supported recruitment processes by screening resumes and scheduling interviews.
- Assisted in onboarding new employees, ensuring seamless integration into company culture.
- Maintained employee records and updated HR databases for accurate information tracking.
- Coordinated training sessions and workshops to enhance employee skills and knowledge.
- Responded to employee inquiries regarding policies, benefits, and procedures with clarity.
- Contributed to performance review processes by preparing documentation and facilitating feedback sessions.
- Collaborated with HR team to implement initiatives that promoted employee engagement and retention.
- Streamlined administrative processes, improving efficiency in handling HR-related tasks.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Organized new employee orientation schedules for new hires.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
Education
Bachelor of Arts - Business Administration
Islamic University College Ghana
Ajinganor05-2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Zeeyas Market Place
02.2024 - Current
Human Resources Assistant
Total Energies
06.2019 - 01.2024
Bachelor of Arts - Business Administration
Islamic University College Ghana