Zalia A. Jibril
Accra
Summary
Organized Administration Manager with many years of progressive experience in managerial settings. Coordinating multiple, concurrent projects to maintain seamless operations across multiple departments. Motivating team leader with strengths in task delegation and performance management.
Overview
22
22
years of professional experience
Work History
Administration Manager
Concepts Make it Happen
01.2019 - Current
- Coordinated office operations and administrative procedures for optimal efficiency.
- Identified client's requirements and expectations for events to align planning with goals.
- Liaised with vendors, exhibitors, and stakeholders to coordinate event logistics and ensure seamless execution.
- Managed event set-up, tear down, and follow-up processes to maintain high standards of client satisfaction.
- Managed event budgets by tracking expenses and ensuring adherence to financial guidelines.
- Book venues, entertainers, photographers, and schedule speakers.
- Conduct final inspections on the day of the event to ensure everything adheres to the client's standards.
- Assess an event's overall success and submit findings.
Relationship Manager
Republic Bank
09.2017 - 12.2018
- Manage and anticipate client requirements with a focus towards managing the existing base as well as increasing cross product holding per client.
- Build, understand and sustain relationships with the client's circle of influence (e.g.) a parent, mentor, advisor or other family member)
- Build, understand and sustain relationships with the client's circle of influence (e.g. a parent, mentor, advisor or other family member)
- Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
- Serve as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
- Managed relationships to retain high-value clients and enhance their financial engagement with the bank.
- Addressed client inquiries effectively to prevent escalation and ensure satisfaction.
- Converted service recovery into sales opportunities, enhancing client loyalty and mapping client potential to facilitate transitions to Private Banking segment.
- Engaged with customers to conduct needs analysis and provide tailored consultation.
- Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
- Identify & partner with product specialists to provide expert advice across a wide range of financial matters such as retirement planning, estate planning, asset allocation, forex rates etc.
- Gather competitive intelligence to determine what competitors are offering clients, product positioning and service offerings.
- Partnered with product specialists to deliver expert advice on retirement planning, estate planning, asset allocation, and currency exchange.
Branch Operations Officer
Zenith Bank
05.2014 - 09.2016
- Managed cash and cash-related items within branch, coordinating with CMU and processing units to ensure accuracy and security.
- Processed customer transfers, including deposit account and credit transactions, ensuring timely and accurate execution.
- Managed documentary collections, including incoming and outgoing collections and remittances, along with acceptances and avals.
- Establishment of safeguards for the above activities including managing the Bank's physical strong-room, customer signatures and security documents
- Coordinating and reconciling customer accounting system with the general ledger in Department
Team leader - Relationship Officer
The Royal Bank Ghana
01.2014 - 06.2016
- Collaborated with relationship officers to deliver professional banking services, engage potential clients, and address complex banking inquiries.
- Collaborate with other relationship officers to provide professional banking Services, meet potential clients and answer complex banking questions.
- Participated in clients' lives by remembering and celebrating important dates.
- Ensure that the whole team's marketing plans are well coordinated for Maximum output.
- Take active part in client's life so as to remember important dates of their lives And celebrate with them
Relationship Officer
United Bank for Africa Ltd (UBA)
08.2009 - 04.2014
- Provide a full range of banking services to individual customers, emphasizing on personal financial counseling and customer service.
- Develop strategies to grow the client base and implement appropriate sales plans to target prospective customers
- Manage customer complaints, issues promptly and all other problems pertaining to their accounts effectively and increasing customer satisfaction to almost 99%.
- Achieve personal production goals by expanding existing relationships while Acquiring new ones, utilizing effective calling techniques and leveraging on bank products and services
- Promote the Bank's products so as to increase awareness to all and sundry
- Prepare memos for approval by management to satisfy customers' consideration towards the Bank's charged rates
- Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
Sales Executive
O.T.B-P.M.U Ghana Limited
09.2004 - 02.2005
- Maintained knowledge of existing sales promotions, policies concerning payments and practices.
- Replied customers' queries about products and selection
- Keep records of sales achieved periodically
- Increased company sales of about 40% on products sold.
Education
EMBA - Finance
Paris Graduate School of Management
BA - Economics and Sociology
University of Ghana, Legon
Skills
- Budget Administration
- Client Service Management
- Vendor Coodination
- Financial Analysis
- Process Improvements
- Human Resources Management
- Analytical skills
- Client service
- Openness to feedback
- Memory skills
- Budget administration
Personal Information
Deposit mobilizations of the bank and the strategies to achieve maximum deposit from customers and the general public
Timeline
Administration Manager
Concepts Make it Happen
01.2019 - Current
Relationship Manager
Republic Bank
09.2017 - 12.2018
Branch Operations Officer
Zenith Bank
05.2014 - 09.2016
Team leader - Relationship Officer
The Royal Bank Ghana
01.2014 - 06.2016
Relationship Officer
United Bank for Africa Ltd (UBA)
08.2009 - 04.2014
Sales Executive
O.T.B-P.M.U Ghana Limited
09.2004 - 02.2005
EMBA - Finance
Paris Graduate School of Management
BA - Economics and Sociology
University of Ghana, Legon