ZAKLINA ISSAH
Accra
Summary
Seasoned administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management and I am a good team player too.
Overview
5
5
years of professional experience
Work History
General Manager
Menyinda Hotel and Restaurant
Elmina
09.2019 - 10.2023
- Administered employee discipline through verbal and written warnings.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Ensured compliance with local health department regulations regarding food safety standards.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Assistant Manager
Menyinda Hotel and Restaurant
Elmina
07.2018 - 08.2019
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records and timekeeping.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
National service
Municipal Assembly,KEEA
09.2018 - 08.2019
- Participated in all assembly’s campaigns as well as other digital programs.
- Managed office related activities of division and maintained effective filling as well as received
- Processed and delivered warrants.
- Recorded all warrants issued.
- Organizing budget committee meetings.
- Took minutes during meetings.
- Organized and maintained filing systems for important documents.
- Coordinated meeting logistics such as room reservations and catering services.
Education
Bachelor of Business Administration -
University of Professional Studies
05.2019
WASSCE -
Ghana National College
05.2014
Skills
- Teamwork
- Initiative
- Change Implementation
- Recruitment
- Verbal and written communication
- Service Quality Improvement
- Customer Retention
- Staff Supervision
- Advertising and marketing
- Purchasing and planning
- Deadline-oriented
- Administrative Skills
- Facility Management
- Human Resources Management
- Employee Development
- Budgeting and cost control
- Meeting facilitation
- Event Coordination
- Account Reconciliation
- Microsoft office
References
- Kwadwo Duah-Anane, Physical Planning Officer, KEEA, Assembly, 0246703728
- Joshua Yaw Koranteg, Senior Accountant, Menyinda Hotel, 0208983042
Languages
Fante
First Language
English
Proficient (C2)
C2
Accomplishments
- I was the District National Service Organizing Secretary for Elmina-2018
Timeline
General Manager
Menyinda Hotel and Restaurant
09.2019 - 10.2023
National service
Municipal Assembly,KEEA
09.2018 - 08.2019
Assistant Manager
Menyinda Hotel and Restaurant
07.2018 - 08.2019
Bachelor of Business Administration -
University of Professional Studies
WASSCE -
Ghana National College
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