Summary
Overview
Work History
Education
Skills
Workobjective
Personal Information
Currentemployer
References
Hobbies and Interests
Certification
Timeline
Generic
ZAID-ABDEEN HARUNA

ZAID-ABDEEN HARUNA

ACCRA

Summary

To make a positive contribution to achieve the objectives of the organisation in providing aid and support to management, colleagues, clients, and stakeholders to ensure harmonious working relationship as well as manage other assigned duties.

I can interact effectively in a team environment and good interpersonal and client service skills. As well as very efficient to improve performance, quick and accurate delivery on expectation of my duties. I am very ambitious, and goal oriented with clear vision of future attainments due to the integrated nature of my current job role as an Executive Banker at the branch and can therefore fit into any position.

Overview

17
17
years of professional experience
1
1
Certification

Work History

EXECUTIVE BANKER

STANBIC BANK GHANA LTD
04.2022 - Current
  • Serve as a dedicated and primary point of contact for the affluent customer and provide a personalized offering through a pro-active, medium touch relationship approach
  • Provide financial solutions which meet customer’s expectations in accordance with the segment value proposition
  • Connect customers with specialist expertise as and when required to provide appropriate support as per the segment value proposition
  • Plan, initiate and drive sales tactics considering customer profiles, product benefits, self-service channels, and competitor activities
  • Maintain a high level of integrity, professionalism and ethical standards whilst building valuable long-term relationships with customers
  • Acquire new affluent customers as per the criteria outlined in the segment value proposition and reflected by the segment strategy and sales targets
  • Pro-actively identify cross-sell opportunities within own portfolio of customers to maximize bank revenue and ensure all customers’ financial needs are met by Stanbic Bank
  • Conduct needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and expectations
  • Comprehensive understanding of customers’ short- and long-term financial goals/aspirations and keep up to date with changes in the financial needs and purchasing power of customers
  • Ensuring customer relationships are sustainable by maintaining the balance between bank profitability and customer satisfaction
  • Ensuring that customers are well informed with regards to lending application processes (ie
  • Vehicle Finance, Home Mortgage Loans, Overdrafts, Credit Cards, Personal Loans), credit maintenance processes and conduct expectations
  • Inform customers of contract/account terms and conditions, fees, rates, and commissions applicable
  • Retain ownership of customer requests, complaints, and applications – Follow every task through to completion keeping the customer updated on progress
  • Manage credit and operational risks as set out in compliance and credit guidelines
  • Cooperate and work effectively with Branch team in pursuit of team goals by sharing information, providing support, showing care and being considerate of other team members

ATM & CASH CUSTODIAN

STANBIC BANK
09.2019 - 03.2023
  • To supervise provision of transactional services on the frontline Tellers to ensure efficiency and effectiveness
  • To ensure the availability of a fully functional Automated Teller Machine (ATM) service to customers including the custody and balancing of ATM cash, processing of ATM deposits and handling of ATM reports
  • To understand and manage the risks associated with the custody of ATMs through an effective system control
  • To control cash, blank forms, safe custody items and duplicate keys
  • To maintain a high level of integrity and ethical standards
  • Ensures that Automated Teller Machines(ATMs) are balanced on weekly basis
  • Ensures that laid down instruction pertaining to the replenishing of ATM cash and processing of ATM deposits are adhered to
  • Checks that ATM cards retained are correctly handled
  • Monitor and ensure availability of cash for ATMs for effective customer experience
  • Checks that ATM cards retained are actioned correctly according to the bank’s laid down procedures
  • Ensures canisters hold sufficient cash for weekends and public holidays
  • Ensures that laid down instructions for the handling and movement of treasury cash to and from Tellers are adhered to
  • Ensuring that record keeping is carried out according to laid down procedure for treasury, blank forms and safe custody items
  • Acts as secondary custodian of receipts for duplicate keys
  • Supervises teller’s productivity, service standards, quality and accuracy of work
  • Ensures that a signed terms and conditions documents is held for all safe custody and items, where applicable
  • Assists the tellers in sorting, counting and bagging specie
  • Assists in the balancing of Teller cash deposits, when necessary
  • Ensures that laid down procedures with regards to teller difference are strictly adhered to
  • Ensures that cash summaries are completed according to the bank’s laid down procedure
  • Ensures that the frontline area presents a tidy and professional image to customers
  • Ensures that items cashed are technically correct and signed, according to laid down instructions
  • Attends to dial changes for strong rooms
  • Ensures that the correct procedures for handling and movement of cash assets in the branch are adhered to
  • Orders and arranges evacuation of surplus and mutilated cash
  • Monitors cash trends and ensures cash holdings are within prescribed limits
  • Ensures that excess branch cash holdings are reported as outlined in the bank’s group policy
  • Scrutinizes frontline teller transactions in the duty of care to mitigate fraud and losses
  • Scrutinizes deposits to ensure compliance to laid down procedures
  • Prompt turnaround time for transactions for efficient service to reduce customer complaint
  • Identifies cross selling and migration opportunities and sells products reactively
  • Completes sales and lead generation tracking forms daily
  • Participates in tactical sales/marketing activities as required
  • Responsible for inspiring, motivating, leading, and managing the team
  • Assist the Team Leader in ensuring that duty of care procedures are being complied to

FRONTLINE SUPPORT OFFICER

STANBIC BANK
02.2015 - 09.2019
  • Provide efficient customer service
  • Attend to all duties relating to chequebooks (including chequebooks to/from Branches) according to laid-down policies and procedures
  • Resolve all queries related to ATM, Visa ATM debit cards, Master Cards, and Account to Account to Wallet Mobile Money according to laid-down policies and procedures
  • Log all new service requests (queries and complaints), as either a 'first contact resolution' or 'non-first contact resolution'
  • Action service requests in personal work list within agreed timelines
  • Monitor risks and recommends revision of controls where appropriate
  • Comply with general banking and credit policies and procedures
  • Comply with all applicable legislative requirements
  • Adhere to all regulatory and compliance risk requirements
  • Action the following reports according to laid-down instructions: Cheque book order confirmation, Cheque Book Destruction Report, Electronic banking action report, Bank uplift report for branch office issue – new & replacement cards
  • Entries are expunged correctly and captured to the correct accounts
  • Participate in sales or marketing campaigns and promotions as required
  • In conversing with customers, identify cross-selling and migration opportunities
  • Log all leads correctly in the presence of the customer and identify cross selling opportunities
  • Capture and maintain customer data effectively and accurately
  • Capture customers signature Mandates into the System for easy business transactions
  • Ensure that routine compliance procedures and operational controls are followed to minimize the risk of loss through the opening of fraudulent and undesirable accounts
  • Always comply with the Code of Banking Practice
  • Effectively and efficiently support in handling the branch and offsite ATMs to comply with the bank up time for customer satisfaction and experience

NATIONAL SERVICE PERSONNEL

STANBIC BANK
11.2013 - 07.2014
  • Provide daily media coverage on all SBG and other competitor banks
  • Assist in always managing and maintain marketing inventory
  • Support the banks archive function by archiving relevant marketing materials
  • Support the planning and execution of events and specific campaign for business
  • Record entries on expenses made by the marketing department
  • Maintain and develop positive relationships with all marketing partners and vendors to achieve challenging savings on budget income and developing targets

Intern

STANBIC BANK
07.2012 - 08.2012
  • Assist in account opening process
  • Ensure KYC compliance for both new and existing account
  • Identify cross selling opportunities and assist in customers queries
  • Filing of invoices and payment vouchers chronologically
  • Ensuring the balance of ATM pins with corresponding ATM’s
  • Getting feedback from customers on service rendered by the bank by making courtesy calls

Front Desk Personnel

E-Log Internet Cafe and Communication Centre
07.2007 - 08.2012
  • Had the first practical experience in handling administrative work and the use of computers

Education

Master Of Business Administration - KNUST

Accra Business School
Accra
12.2022

Bachelor Of Business Administration - MARKETING, University of Cape Coast(UCC)

Zenith University College
Accra
06.2013

W.A.S.S.C.E -

Chemu Senior High
Tema
06.2007

B.E.C.E - Junior High Education

Datus Internation Schools, JHS
Tema
06.2004

Skills

  • Interpersonal skills
  • Networking skills
  • Relationship building
  • Sales skills
  • Financial product knowledge
  • Competitive analysis
  • Persuasion skills
  • Credit skills
  • Knowledge of financial products
  • Product/channel features and benefits
  • Pricing knowledge
  • Self-service channel usage
  • Understanding of credit principles
  • Application and maintenance processes
  • Enthusiasm
  • Willingness to learn
  • Outgoing personality
  • Confident personality
  • Friendly personality
  • Dedication
  • Focus
  • Task prioritization
  • Time management
  • Proactivity
  • Initiative
  • Ability to work independently
  • Integrity
  • Confidentiality

Workobjective

To make a positive contribution to achieve the objectives of the organisation in providing aid and support to management, colleagues, clients, and stakeholders to ensure harmonious working relationship as well as manage other assigned duties.

Personal Information

  • Date of Birth: 12/15/90
  • Nationality: GHANAIAN
  • Marital Status: MARRIED

Currentemployer

STANBIC BANK GHANA LTD

References

  • Issahaku Yakubu, Relationship Manager, Commercial Banking Suite, 0242388534
  • Joseph Akuamoah Boateng, Branch Manager- East Legon Branch, 0540109947
  • Antoinette Eghan, Manager, Voice Contact Centre, 0207714351

Hobbies and Interests

  • Reading
  • Listening to music
  • Watching movies
  • Interacting with people

Certification

Master of Business Administration

Timeline

EXECUTIVE BANKER

STANBIC BANK GHANA LTD
04.2022 - Current

ATM & CASH CUSTODIAN

STANBIC BANK
09.2019 - 03.2023

FRONTLINE SUPPORT OFFICER

STANBIC BANK
02.2015 - 09.2019

NATIONAL SERVICE PERSONNEL

STANBIC BANK
11.2013 - 07.2014

Intern

STANBIC BANK
07.2012 - 08.2012

Front Desk Personnel

E-Log Internet Cafe and Communication Centre
07.2007 - 08.2012

Master Of Business Administration - KNUST

Accra Business School

Bachelor Of Business Administration - MARKETING, University of Cape Coast(UCC)

Zenith University College

W.A.S.S.C.E -

Chemu Senior High

B.E.C.E - Junior High Education

Datus Internation Schools, JHS

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ZAID-ABDEEN HARUNA