ZAHRA UMAR IDDRISS
Accra,AA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Enterprise Customer Success Manager
Busy Internet
01.2021 - 10.2022
- Provided business, technical and product knowledge in support of post-sales activities.
- Hosted virtual meetings with clients ranging from formal program reviews to end-user platform training.
- Met or surpassed renewal rates and upgrade goals.
- Provided customer and market feedback to product team to help build features and solutions.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Collaborated with sales and product teams to address customer success objectives.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Created customer support strategies to increase customer retention.
Telesales Executive
Busy Internet Ghana Limited
06.2017 - 09.2020
- Educated customers on product and service benefits, explaining features and answering questions.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Implemented upselling techniques to increase revenue and move product.
- Utilized sales techniques to build customer interest and close sales.
Teacher
ST. Peter's Anglican Junior High
09.2015 - 08.2016
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Participated in parent teacher conference to discuss developments of students and increase support.
Project Director (ASK)
AIESEC LEGON
09.2013 - 07.2014
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Generating revenue to finance project activities
Education
Charter - Taxation
Chartered Institute of Taxation Ghana
Accra, Ghana03.2024
Bachelor of Arts - Economics & Information Studies
University of Ghana
Legon, Ghana07.2015
Skills
- Project Management
- Active Listening
- Technical Troubleshooting
- Strategic Account Management
- CRM Software Expertise
- Customer Advocacy
- Adaptability and Flexibility
Love Reading and sports
Novel reading and other educative journal. Love sports especially football
Timeline
Enterprise Customer Success Manager
Busy Internet
01.2021 - 10.2022
Telesales Executive
Busy Internet Ghana Limited
06.2017 - 09.2020
Teacher
ST. Peter's Anglican Junior High
09.2015 - 08.2016
Project Director (ASK)
AIESEC LEGON
09.2013 - 07.2014
Charter - Taxation
Chartered Institute of Taxation Ghana
Bachelor of Arts - Economics & Information Studies
University of Ghana
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