YVONNE NKRUMAH
Accra
Summary
Dynamic professional with a proven track record in customer service and sales, notably at EXOTIC TRENDZ. Excelled in resolving customer complaints, boosting loyalty, and surpassing sales targets through strong analytical abilities and excellent interpersonal skills. Managed teams to foster collaboration, leveraging good communication and computer skills to drive success and innovation, a good team player in a range of fields.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
JINS SAVINGS AND LOANS LIMITED
01.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Manager
EXOTIC TRENDZ
02.2018 - 12.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Sales Executive
MIMANZY'S COLLECTION
01.2016 - 03.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Education
BBA - ACCOUNTING
UNIVERSITY OF EDUCATION
Winneba, Ghana07-2018
HIGHER NATIONAL DIPLOMA - ACCOUNTING
SUNYANI POLYTECHNIC
SUNYANI11-2013
WEST AFRICAN SENIOR HIGH EXAMINATION - BUSINESS
DADEASE AGRIC SENIOR HIGH
KUMASI07-2009
Skills
- Good interpersonal skills
- Ability to work in multi-task environment
- Good communication skills
- Excellent computer skills
- Strong analytical ability
REFERENCE
ABIGAIL DIANE NORMANYO
02406326630
Timeline
Customer Service Representative
JINS SAVINGS AND LOANS LIMITED
01.2021 - Current
Customer Service Manager
EXOTIC TRENDZ
02.2018 - 12.2020
Sales Executive
MIMANZY'S COLLECTION
01.2016 - 03.2018
BBA - ACCOUNTING
UNIVERSITY OF EDUCATION
HIGHER NATIONAL DIPLOMA - ACCOUNTING
SUNYANI POLYTECHNIC
WEST AFRICAN SENIOR HIGH EXAMINATION - BUSINESS
DADEASE AGRIC SENIOR HIGH
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