YVONNE ADU BOATENG
Accra
Summary
Detail-oriented and results-driven Partner Success & Administrative Professional with a strong record of improving operational efficiency and client satisfaction. Skilled in using tools such as Trello, Slack, and Microsoft Office to streamline workflows and support decision-making. Known for converting leads into long-term clients and enhancing team productivity by up to 25% through improved processes, clear communication, and structured reporting. Recognized for maintaining accuracy, meeting 100% of deadlines, and supporting cross-functional teams with efficiency. Continuously learning and open to new opportunities that support career growth, innovation, and organisational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Partner Success Executive
Clay Group
05.2024 - Current
- Introduced a structured minute-taking system used across 100+ monthly meetings, improving documentation consistency and reducing follow-up clarification requests by approximately 40%, which supported faster decision-making.
- Engaged 150–250 clients annually, strengthening stakeholder trust through clear and empathetic communication, contributing to a measured 15% increase in overall client satisfaction.
- Converted 10–25 potential clients into long-term partners, helping drive an estimated 20% increase in partner-related revenue through proactive relationship-building.
- Served as the primary contact for 200+ client inquiries each year, maintaining a response time of under 24 hours and supporting a 10–12% improvement in client retention.
- Consistently met key internal and external deadlines, improving workflow reliability and reducing project delays by roughly 25% across departments.
- Delivered 20+ tailored training sessions for clients and interns, enhancing onboarding quality and improving trainee competency levels by an average of 30%.
- Supported recruitment efforts for 10+ positions, applying AI-enabled tools to streamline screening, reduce time-to-shortlist by 50%, and encourage a more objective hiring process.
- Coordinated 300+ meetings annually, maintaining organized digital and physical records that improved information retrieval efficiency by 60%.
- Prepared 40+ comprehensive reports for departmental leaders, the CEO, and the Board, supplying insights that contributed to a 12% improvement in quarterly performance outcomes.
- Managed Clay’s social media activity, producing consistent weekly content that increased audience engagement by 35% and generated an 18% rise in inbound leads.
Administrative Assistant
Institutional Affiliation Office, UCC
10.2021 - 10.2022
- Planned and coordinated 250+ moderation exercises annually on and off-campus for multiple affiliated institutions, ensuring smooth operations and adherence to academic standards.
- Utilized Microsoft Office Suite (Word, Excel, PowerPoint) daily to create over 50+ documents, graphs, charts, and presentations, improving data clarity and team efficiency by 30%.
- Compiled and produced detailed weekly, monthly, and quarterly reports, providing actionable insights that supported office decision-making and improved task tracking by 25%.
- Developed and maintained a digital and physical filing system, increasing document retrieval speed by 40% and reducing errors in record-keeping.
- Drafted, booked, and dispatched over 200 official letters, ensuring timely communication with stakeholders and enhancing office responsiveness.
Education
Master of Commerce - Management
University of Cape Coast
Cape Coast01-2026
Bachelor of Commerce - Marketing
University of Cape Coast
Cape Coast08.2021
Business - undefined
T.I Ahmadiyya Senior High School
Kumasi04.2016
Skills
- Effective multitasking
- Effective time management
- Efficient at acquiring new skills
- Resilient in high-stress situations
- Staff supervision
- Microsoft office and docusign
- Building trust and relationships
- Excellent communication
- Administrative management
- Recruitment and hiring
- Prompt engineering for AI applications
- Customer relationship building
Websites
Certification
- AI Career Essentials, ALX - Aug. to Sept., 2024.
- Virtual Administration, GetBundi - Oct. to Dec., 2025.
Timeline
Partner Success Executive
Clay Group
05.2024 - Current
Administrative Assistant
Institutional Affiliation Office, UCC
10.2021 - 10.2022
Bachelor of Commerce - Marketing
University of Cape Coast
Business - undefined
T.I Ahmadiyya Senior High School
Master of Commerce - Management
University of Cape Coast
INTERNSHIPS
- Administrative Assistant, Institutional Affiliation Office, UCC
2023-10 - 2024-02
- Sales Representative, Royal Uniage Limited
2021-06 - 2021-07