Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
BusinessAnalyst

Yvonne Addo

Pharmacy Technician
Accra

Summary

A registered Pharmacy Technician with experience in e-commerce services, sales and marketing. Independent problem-solver focused on customer service and product development. Driven to deliver high-quality service and consistent results. Works well under tight deadlines.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Patient Support Associate - E-commerce Division

MPharma Pharmaceuticals
East Legon - Accra
08.2023 - Current
  • Identified e-commerce trends and highlighted growth opportunities using data analytics
  • Utilized and spearheaded new sales platforms and technologies to expand business scope
  • Grew Average Transaction Value by 40% in three weeks by implementing proven sales strategies
  • Organized special sales at specific times to drive customer engagement and move high volumes of products.

Key Achievement

  • Managed the pharmacy’s glovo e-commerce platform and grew number of orders from 102 to 600 per month

Dispensing Assistant - National Service

Ghana Armed Forces - 37 Military Hospital
37, Accra
11.2022 - 10.2023
  • Interpreted and processed medication orders, maintaining stock of medications and supplies for expected demand
  • Applied therapeutics knowledge and skills, increasing patient-technician confidence in healthcare management
  • Recorded accurate information on narcotics held and issued to maintain legal compliance.
  • Maintained detailed prescription files for compliance and traceability purposes

Key Achievements

Applied knowledge and skills in Ms Office Suite to digitize all pharmacy records and relevant data.

Patient Engagement Assistant

MPharma Pharmaceuticals
East Legon - Accra
02.2021 - 10.2022
  • Utilized expert knowledge to clinically assess and treat patients in collaboration with a multidisciplinary team.
  • Completed insurance forms and worked with insurance companies to give patients necessary medications.
  • Maintained chart of accounts tracking assets, liabilities, equity. revenue and expenses.

Key Achievements

  • Compiled industry data on competitor pricing on high demand products to set accurate and compelling prices

Pharmacy Technician Intern

Silvara Community Pharmacy
Santa Maria - Accra
09.2020 - 12.2021
  • Worked under the supervision of licensed pharmacists by shadowing, asking questions and responding to feedback.
  • Reviewed patient data to guarantee accuracy and check appropriateness of medications.
  • Monitored and ordered pharmacy supplies to meet customer demand.

Education

Higher National Diploma - Dispensing Technology

Maranatha University College
Accra - Ghana
08.2019 - 12.2022

Certificate Course - Marketing Essentials

Harvard Manage Mentor
Massachusetts, United States
06.2021 - 12.2021

Certificate Course - Entrepreneurship

University of Maryland
Maryland - United States
02.2021 - 09.2021

Skills

Accurate dispensing

Compounding skills

Full working proficiency in Microsoft office suite

E-commerce services management

Sales and marketing

Digital dictation and transcription

Data Entry

Certification

Licensed Pharmacy Technician, registration number PT2954/2024

References

  • References available upon request

Timeline

Patient Support Associate - E-commerce Division

MPharma Pharmaceuticals
08.2023 - Current

Dispensing Assistant - National Service

Ghana Armed Forces - 37 Military Hospital
11.2022 - 10.2023

Certificate Course - Marketing Essentials

Harvard Manage Mentor
06.2021 - 12.2021

Patient Engagement Assistant

MPharma Pharmaceuticals
02.2021 - 10.2022

Certificate Course - Entrepreneurship

University of Maryland
02.2021 - 09.2021

Pharmacy Technician Intern

Silvara Community Pharmacy
09.2020 - 12.2021

Higher National Diploma - Dispensing Technology

Maranatha University College
08.2019 - 12.2022
Yvonne AddoPharmacy Technician