Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

SUHUYINI YUSSIF ALHASSAN

TAMALE

Summary

Dynamic professional with a proven track record at Stanbic Bank Ghana Limited, excelling in customer service and compliance. Leveraged exceptional communication skills and a strong work ethic to enhance banking operations and client satisfaction. Achieved significant improvements in transaction accuracy and fraud detection, contributing to a safer, more efficient banking environment.

Overview

2025
2025
years of professional experience

Work History

Teller/Cashier

Stanbic Bank Ghana Limited
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Digital Channel Ambassador

Stanbic Bank Ghana Limited

Integrated customer base with Banks electronic platforms.

Managed resolution of service disruptions for internet and mobile banking.

Tax Credit Officer

GRA (MEDIUM TAX OFFICE -TAMALE)

Processed and approved taxpayer tax credit certificates.

Economics Teacher

Excellent Remedial School
  • Evaluated student assignments and projects with corrective comments to guide reasoning skills.
  • Increased student understanding of economic principles by incorporating real-world examples and case studies into lessons.
  • Adapted teaching strategies to remain inclusive to multiple learning styles.
  • Implemented differentiated instruction techniques to accommodate diverse learning styles and needs within the classroom.
  • Promoted a positive learning environment by establishing clear expectations and maintaining open communication with students, parents, and administrators.

Sales Receptionist

Stanbic Bank Ghana Limited
04.2024 - Current
  • Strengthened customer loyalty through professional follow-up communication after each sale.
  • Resolved customer concerns promptly, fostering trust in the brand and increasing repeat business opportunities.
  • Developed strong rapport with clients during their visits to the showroom resulting in improved customer retention rate.

Enhanced customer experience with thorough product knowledge and prompt assistance.

Moby-Telloring (manager)

Stanbic Bank Ghana Limited
09.2023 - 01.2025

Handling The branch Deposit mobilisation agenda.

Enhanced skills development of newly hired Moby-Tellers.

Education

Msc. Industrial Finance And Investment - Industrial Finance And Investment

Kwame Nkrumah University Of Science And Technology
Kumasi
03.2024

BSc. Accounting And Finance - Accounting And Finance

University For Development Studies
Tamale
11.2017

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Approachable
  • Transaction processing accuracy
  • Relationship building and management
  • Compliance, banking laws, and regulations
  • Conflict resolution techniques
  • Regulatory compliance
  • Sales and Cross-selling
  • Fraud detection proficiency
  • Financial analysis
  • Excellent communication skills
  • Fraud identification
  • Risk management evaluation background
  • Banking law compliance

Timeline

Sales Receptionist

Stanbic Bank Ghana Limited
04.2024 - Current

Moby-Telloring (manager)

Stanbic Bank Ghana Limited
09.2023 - 01.2025

Teller/Cashier

Stanbic Bank Ghana Limited

Digital Channel Ambassador

Stanbic Bank Ghana Limited

Tax Credit Officer

GRA (MEDIUM TAX OFFICE -TAMALE)

Economics Teacher

Excellent Remedial School

Msc. Industrial Finance And Investment - Industrial Finance And Investment

Kwame Nkrumah University Of Science And Technology

BSc. Accounting And Finance - Accounting And Finance

University For Development Studies
SUHUYINI YUSSIF ALHASSAN