Yohan Yannick Kanguite
Information Systems Specialist
Accra,Ghana +233557632517 ykanguite01@gmail.com
Summary
Superb decision-maker with a track record analysing and mitigating complex risks. Trustworthy individual with outstanding negotiation and technical communication skills. Expert in planning and forming winning strategies to boost profits.
Experienced professional specialising in providing remote administrative support. Focuses on managing client correspondence, scheduling appointments, and organising personal calendars to streamline operations and enhance productivity.
Experienced Systems Engineer with a knack for enhancing system performance and reliability. Led multiple projects that streamlined operations, reducing downtime, and improving user satisfaction. Known for innovative problem-solving and clear communication with cross-functional teams.
Personable and positive individual with excellent communication and interpersonal skills. Possesses solid understanding of customer service principles and proficient in using CRM software and handling multiple phone lines. Capable of delivering high-quality service and building strong customer relationships.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
Work History
Call Center Representative, (Internship)
HABACK
10.2024 - 11.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Forex trader
Funding Pips
01.2023 - 10.2024
- Enhanced market knowledge by keeping abreast of global news and economic indicators.
- Identified trading opportunities for portfolio optimisation through detailed market analysis.
- Increased financial proficiency with continual education in Forex trading strategies and principles.
Information Systems Specialist
Davecos Systems
08.2021 - 09.2024
- Evaluated emerging technologies and recommended strategic investments to maintain a competitive edge in the industry.
- Designed and evaluated WAN and LAN connectivity technologies.
- Analyzed network traffic and performance metrics to optimize system performance.
Planned and implemented upgrades to system hardware and software.
- Established a robust disaster recovery plan, safeguarding critical business data from potential loss or damage due to unexpected events.
- Improved network efficiency by optimizing system configurations and implementing necessary updates.
Resolved issues and escalated problems with knowledgeable support and quality service.
Manager
Hotel Masao
01.2015 - 02.2017
- Managed team dynamics by implementing conflict resolution strategies.
- Developed accurate sales forecasts for improved strategic planning.
- Facilitated staff training, resulting in better customer service.
- Enforced safety regulations to reduce workplace accidents.
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers in locating specific items to boost satisfaction.
Education
Bachelor of Science - Business Computing & Information Systems
Green U College
Accra, Ghana 01.2019 - 09.2022
Professional Diploma - System Engineering
IPMC
Accra, Ghana 01.2020 - 08.2021
High School Diploma -
Renaissance
Bangui, Central Africa Republic 09.2009 - 11.2016
Skills
Stress testing
Social media account management
Agenda setting
Travel arrangements
Live event support
Artificial intelligence understanding
C, C
SQL
Cybersecurity knowledge
Software installation
Technical troubleshooting
Analytical problem solving
Languages
French
Fluent
sango
Native
English
Upper intermediate
Affiliations
- Gymnastic
- Taekwondo
- Social Media
- Football
- New Technology
- Music
- Artificial Intelligence
- Internet
Certification
- Why Data Rights Matter : Humanitarian Program (kaya 11-2024)
- The foundations of humanitarian action : Humanitarian Program (disasterready 11-2024)
- Fundamentals of Project Management : Humanitarian Program (disasterready 11-2024)
- CHS La norme humanitaire fondamentale : Programme humanitaire (kaya 11-2024)
- Camp planning for secure habitats : Humanitarian Program (disasterready 11-2024)
- Google Data Analytics Professional Certificate : Coursera (11-2024)
- Microsoft 365 : Work Smarter with Microsoft Excel (11-2024)
- Microsoft 365 : Work Smarter with Microsoft word (11-2024)
- Microsoft 365 : Work Smarter with Microsoft PowerPoint (11-2024)
- Certificate of Achievement : Virtual Assistance Alx - Accra, Ghana (09-2024)
- Certificate of Achievement : Microsoft Official Courses IPMC - Accra, Ghana (08-2021)
- Certificate of Honor CompTIA A+ & N+ :IPMC - Accra, Ghana (08-2021)
- Certificate of Participation National Finalists : ASHINAGA (09-2018)
- Certificate of Participation Developing and Hosting a Website : Academic City College - Accra, Ghana (09-2017)
- Certificate of Participation Social Media Marketing : Academic City College - Accra, Ghana (09-2017)
- Certificate of Participation Developing and Hosting a website : Academic City College - Accra, Ghana (09-2017)
- Certificate of Participation Workshop on Project Management : BlueCrest College - Accra, Ghana (07-2017)
Timeline
Call Center Representative, (Internship)
HABACK
10.2024 - 11.2024
Forex trader
Funding Pips
01.2023 - 10.2024
Information Systems Specialist
Davecos Systems
08.2021 - 09.2024
Professional Diploma - System Engineering
IPMC
01.2020 - 08.2021
Bachelor of Science - Business Computing & Information Systems
Green U College
01.2019 - 09.2022
Manager
Hotel Masao
01.2015 - 02.2017
High School Diploma -
Renaissance
09.2009 - 11.2016
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