Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yohana Tekle Eyasu

Accra

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Home Decor Shop Manager

Maydan Home Decor
06.2024 - Current


  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
  • Developed new promotional campaigns to attract new customers.
  • Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.

Accountant

Margran Marble And Granite Factory
02.2012 - 09.2019
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
  • Used advanced software to prepare documents, reports, and presentations.
  • Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
  • Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
  • Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
  • Evaluated and improved financial records to make important business decisions.
  • Supported department objectives by participating in cross-functional projects with other departments as needed.
  • Leveraged finance knowledge to strengthen controls and improve transparency.
  • Tracked funds, prepared deposits and reconciled accounts.

Education

Diploma - Accounting

Denden Commercial School

Certificate - Tally Financial Accounting Program

IPMC
05.2021

Skills

  • Accounting and bookkeeping
  • Customer Service
  • Employee Management
  • Sales Promotions
  • Store operations
  • Task Delegation
  • Employee Scheduling
  • Employee Motivation
  • Brand representation
  • Management accounting
  • Invoice balancing
  • Payroll Management

Timeline

Home Decor Shop Manager

Maydan Home Decor
06.2024 - Current

Accountant

Margran Marble And Granite Factory
02.2012 - 09.2019

Diploma - Accounting

Denden Commercial School

Certificate - Tally Financial Accounting Program

IPMC

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Yohana Tekle Eyasu