Yohana Tekle Eyasu
Accra
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Home Decor Shop Manager
Maydan Home Decor
06.2024 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Developed new promotional campaigns to attract new customers.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
Accountant
Margran Marble And Granite Factory
02.2012 - 09.2019
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Used advanced software to prepare documents, reports, and presentations.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
- Evaluated and improved financial records to make important business decisions.
- Supported department objectives by participating in cross-functional projects with other departments as needed.
- Leveraged finance knowledge to strengthen controls and improve transparency.
- Tracked funds, prepared deposits and reconciled accounts.
Education
Diploma - Accounting
Denden Commercial School
Certificate - Tally Financial Accounting Program
IPMC
05.2021
Skills
- Accounting and bookkeeping
- Customer Service
- Employee Management
- Sales Promotions
- Store operations
- Task Delegation
- Employee Scheduling
- Employee Motivation
- Brand representation
- Management accounting
- Invoice balancing
- Payroll Management
Timeline
Home Decor Shop Manager
Maydan Home Decor
06.2024 - Current
Accountant
Margran Marble And Granite Factory
02.2012 - 09.2019
Diploma - Accounting
Denden Commercial School
Certificate - Tally Financial Accounting Program
IPMC
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