Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
References
Quote
Timeline
Hi, I’m

Dianah Yeboah Antwi

study abroad advisor
Accra,Greater Accra Region
Dianah Yeboah Antwi

Summary

Dedicated entry level professional, eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality, willingness to learn new things and adapts to challenges with ingenuity and resilience. Achieves company goals through exceptional planning and prioritisation.



Overview

2
years of professional experience
4
years of post-secondary education
5
Certification

Work history

Adansi Travels
Accra

Study Abroad Adviser
10.2023 - Current

Job overview

  • Acted as first point of contact for clients to deliver outstanding customer experience.
  • Communicated complex concepts to clients in clear, concise, and understandable manner.
  • Built strong relationships with clients to facilitate open dialogue and effective problem-solving
  • Demonstrated ethical conduct, adhering to confidentiality guidelines and maintaining boundaries.
  • Collaborated with clients to implement recommended strategies, providing ongoing support and monitoring progress for successful outcomes.

Adansi Travels
Accra, Greater Accra Region

Intern
07.2022 - 09.2022

Job overview

  • Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
  • Took ownership for customer correspondence to deliver exceptional customer service levels.
  • Collaborated with team members to guarantee efficient workflow and timely data entry.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Used advanced Excel knowledge to manage and manipulate high-volume data.

Education

University of Professional Studies
Accra

Bachelor of Business Administration from Business Administration
08.2019 - 08.2023

University overview

  • I took part in and made contributions to a few extracurricular non-profit organisation activities such as volunteering on jobs like event ushering, which gave me experience with detail-oriented work. My writing and note-taking abilities improved when I was chosen to serve as the secretary of a student non-profit foundation.

Ghana National College

West African Senior School Certificate Examination from General Arts
09.2015 - 06.2018

University overview

Nagies Angels Educational Centre
Ghana

Basic Education Certificate Examination
05.2010 - 06.2015

University overview

Skills

  • Active listening
  • Confidentiality focused
  • Empathetic communicator
  • Problem-solving
  • Team building
  • Knowledge of Microsoft Office Suite( Ms Word, Excel, Ppt)
  • Time management

Languages

English
Fluent
Twi
Native
French
Beginner
German
Beginner

Affiliations

Affiliations
  • Reading
  • Swimming
  • Music
  • Web Analytics
  • Digital Marketing
  • Business Analytics
  • UX Design
  • Volunteering

Certification

  • August 2020 Workforce and Collaboration and Development

The Young African Leaders Initiative

Platform: YALI Network


  • August 2020 Social Media Marketing Foundations

Platform: LinkedIn Learning


  • August 2023 Artificial Intelligence and Machine Learning in Business

Alison Courses

Platform: Alison


  • April 2024 Digital Skills: Web Analytics

Accenture

Platform: Future Learn


  • May 2024 Digital Skills: Digital Marketing

Accenture

Platform: Future Learn

References

References
References available upon request.

Quote

Your daily life is your temple and your religion.
Kahlil Gibran

Timeline

Study Abroad Adviser
Adansi Travels
10.2023 - Current
Intern
Adansi Travels
07.2022 - 09.2022
University of Professional Studies
Bachelor of Business Administration from Business Administration
08.2019 - 08.2023
Ghana National College
West African Senior School Certificate Examination from General Arts
09.2015 - 06.2018
Nagies Angels Educational Centre
Basic Education Certificate Examination
05.2010 - 06.2015

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Dianah Yeboah Antwistudy abroad advisor