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 Dynamic IT Technician with a proven track record at Info Tech CFL, excelling in hardware repair and remote support. Enhanced user experience through effective problem-solving and optimized help desk operations, significantly reducing response times. Known for a collaborative approach and exceptional customer service, ensuring seamless technical support in fast-paced environments.  Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.    Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. 

Adept IT Technician with a proven track record at Drcs Solutions, enhancing system efficiency and reducing downtime by implementing robust IT solutions. Skilled in hardware installation and technical support, coupled with exceptional problem-solving abilities and teamwork. Achieved seamless software integration and significantly improved IT operations, demonstrating a strong commitment to customer service and technical excellence.

Dynamic IT Technician with a proven track record at ConvergeOne, enhancing user experience through effective troubleshooting and network optimization. Skilled in hardware installation and technical support, I foster collaboration and streamline processes, achieving increased productivity and user satisfaction. Bilingual in English and Spanish, I excel in delivering exceptional customer service and training.
One notable achievement is I lead the team that installed all the network equipment at the newest and most advanced casino on the Las Vegas strip, the Fountainebleau. Completing the project on time and under budget. With only a team of six. I lived on location for about a year and a half, and oversaw the installation of one large data center on location MDF and 112 IDFs throughout the building. Documenting every piece of equipment and even every cable and connection. It was a great experience and one of my proudest achievements.

A Systems Engineer graduate with a degree in Information Technology from Richfield Graduate Institute of Technology currently studying towards Bachelor of Science Honours in Computing at University of South Africa, seeking a challenging career at an organization, where I could utilize my technical skills and experience. Through my studies I developed an analytical/logical approach to tasks, software skills, and the ability to work under pressure.
In short, I am a Proactive, Innovative and Problem solver with strong attention to detail and eager to expand on the knowledge I currently have. I have a comprehensive understanding of the ability to work within a team as well as cross-team, how to build strong relationships, taking initiatives and effective communication skills. I also have experience in learning and applying new technologies as appropriate.

 Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.    Reliable IT Technician confirms resolution of all assigned tickets by performing comprehensive diagnostics and follow-ups. Communicates exceptionally well with both technical and non-technical personnel and customers. Skilled at helping even novice users quickly and rapidly recover from faults, intrusions and losses. 

Yaw Sarpong

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IT Technician

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INFORMATION COMMUNICATION TECHNOLOGY - ICT

SSCE - Business

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IT Technician

INFORMATION COMMUNICATION TECHNOLOGY - ICT

SSCE - Business

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