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 Dynamic IT Technician with a proven track record at Info Tech CFL, excelling in hardware repair and remote support. Enhanced user experience through effective problem-solving and optimized help desk operations, significantly reducing response times. Known for a collaborative approach and exceptional customer service, ensuring seamless technical support in fast-paced environments.  Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.    Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. 

Adept IT Technician with a proven track record at Drcs Solutions, enhancing system efficiency and reducing downtime by implementing robust IT solutions. Skilled in hardware installation and technical support, coupled with exceptional problem-solving abilities and teamwork. Achieved seamless software integration and significantly improved IT operations, demonstrating a strong commitment to customer service and technical excellence.

Dynamic IT Technician with a proven track record at ConvergeOne, enhancing user experience through effective troubleshooting and network optimization. Skilled in hardware installation and technical support, I foster collaboration and streamline processes, achieving increased productivity and user satisfaction. Bilingual in English and Spanish, I excel in delivering exceptional customer service and training.
One notable achievement is I lead the team that installed all the network equipment at the newest and most advanced casino on the Las Vegas strip, the Fountainebleau. Completing the project on time and under budget. With only a team of six. I lived on location for about a year and a half, and oversaw the installation of one large data center on location MDF and 112 IDFs throughout the building. Documenting every piece of equipment and even every cable and connection. It was a great experience and one of my proudest achievements.

Dedicated IT Technician with expertise in network troubleshooting, system maintenance, and customer support. Proven ability to optimize system performance and enhance user experience through effective communication and training.

Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Reliable IT Technician confirms resolution of all assigned tickets by performing comprehensive diagnostics and follow-ups. Communicates exceptionally well with both technical and non-technical personnel and customers. Skilled at helping even novice users quickly and rapidly recover from faults, intrusions and losses. Self-motivated Computer Technician with background in email account and connectivity set up for large organizations. Determined employee with over 10 years of system upgrade and network component installation experience. Highly knowledgeable in demonstrating software features to employees. Successful Computer Technician qualified to upgrade networks, software and hardware. Enthusiastic professional with background initiating malware protection and promoting cybersecurity policies. Exceptional skills in Windows and SQL Server applications. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Competent [Job Title] well-versed in assisting [Type] users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment.

Yaw Sarpong

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IT Technician

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INFORMATION COMMUNICATION TECHNOLOGY - ICT

SSCE - Business

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IT Technician

INFORMATION COMMUNICATION TECHNOLOGY - ICT

SSCE - Business

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