Summary
Overview
Work History
Education
Skills
Activities
Volunteer Experience
References
Training
Languages
Timeline
Generic
YAW GYAMFI

YAW GYAMFI

Summary

Results-oriented professional with a positive attitude and a track record of professional achievements. Have extensive experience in relationship management and customer engagement. I am known for being dedicated and hardworking, consistently going the extra mile to ensure success. Strong at establishing connections and collaborating effectively with colleagues and stakeholders. I have demonstrated versatility through roles in marketing, credit, and operations in various sectors. I am open-minded and receptive to new ideas, always seeking opportunities for growth and improvement. I display confidence and certainty in actions and decisions, leading to successful outcomes.

Overview

15
15
years of professional experience

Work History

Warehouse Manager

HELGY FARMS
01.2021 - Current
  • Overseeing, receiving, warehousing, distribution and maintenance operation of warehouse
  • Setting up layout and ensuring efficient space utilization of the warehouse
  • Initiating, coordinating and enforcing optimal operational policies and procedures for the warehouse
  • Adhering to all warehousing, handling and shipping legislation requirements
  • Managing stock control and reconciling with data storage system
  • Liaising with clients, suppliers and transport companies
  • Planning work schedules, assigning tasks appropriately and appraising results of the warehouse staff
  • Recruiting, selecting, orienting, coaching and motivating employees of warehouse
  • Producing reports and statistics regularly on warehouse performance and activities
  • Receiving feedback and monitoring the quality of services provided by the warehouse.

Branch Manager

First Liberty Microfinance Limited
11.2013 - 04.2015
  • Oversaw the overall operations of the branch, including customer service, loan management, staff supervision, and business development
  • Managed a team of employees, providing leadership, guidance, and support to achieve branch goals and targets
  • Developed and executed strategies to attract new clients, expand the customer base, and increase loan disbursements and deposits
  • Built and maintained strong relationships with existing clients, ensuring their satisfaction, addressing their concerns, and promoting additional products or services
  • Monitored loan portfolios and collections, implementing effective strategies to minimize delinquency rates and manage loan defaults
  • Conducted regular performance evaluations for branch staff, providing feedback, coaching, and training to enhance their skills and productivity
  • Ensured compliance with regulatory requirements, internal policies, and procedures, conducting internal audits and implementing necessary corrective actions
  • Collaborated with the credit department to evaluate loan applications, make credit decisions, and ensure proper risk assessment and underwriting standards
  • Managed branch budgets and expenses, optimizing resource allocation and cost-effectiveness
  • Resolved customer complaints and issues, ensuring high-quality customer service and maintaining positive relationships.

Monitoring Officer

Amanano Rural Bank Limited
05.2015 - 12.2020
  • Conducted regular monitoring and evaluation of loan portfolios, ensuring compliance with the bank's lending policies, procedures, and regulations
  • Reviewed loan applications and supporting documents to verify accuracy, completeness, and adherence to lending criteria
  • Assessed the financial performance and creditworthiness of borrowers, analyzing financial statements, credit reports, and other relevant information
  • Monitored loan disbursements, ensuring that funds were utilized for the intended purposes and in accordance with loan agreements
  • Identified and addressed early warning signs of delinquency or default, implementing appropriate actions to mitigate risk and minimize losses
  • Collaborated with loan officers and credit teams to provide guidance and support in structuring loans, ensuring proper risk assessment and credit analysis
  • Developed and maintained monitoring tools, templates, and reports to track loan performance, delinquency rates, and repayment trends.

Forklift Operator

Giffs Logistics Limited
08.2012 - 10.2013
  • Unloading materials and merchandise from incoming vehicles and stacking them to assigned places
  • Locating and moving stock of products to pallets or crates for storage or shipment
  • Identifying damages and report shortages or quality deficiencies
  • Helping maintain a safe and orderly environment of the facilities
  • Inspecting machinery to determine the need for repairs and guarantee safety by performing regular maintenance
  • Complying with company policies and legal guidelines
  • Keeping updated records of inventory and activity logs.

Marketing Executive

Above All Microfinance Limited
03.2012 - 08.2012
  • Developed and executed marketing strategies to promote the microfinance products and services, targeting specific customer segments and geographic areas
  • Identified and pursued new sales opportunities in the market, targeting potential clients and customers through various channels such as cold calling, networking, and referrals
  • Presented and demonstrated products or services to prospective clients, effectively communicating the value proposition and benefits to meet their specific needs
  • Built and maintained strong relationships with existing clients, ensuring regular communication, addressing their concerns, and providing exceptional customer service
  • Resolved customer complaints and issues in a timely and satisfactory manner, ensuring customer satisfaction and maintaining positive relationships.

Poultry Farm Manager

Gyamfi Farm
11.2010 - 07.2011
  • Managed the day-to-day operations of the poultry farm, including overseeing the care, feeding, and overall welfare of the poultry
  • Monitored and maintained appropriate environmental conditions within the poultry houses, such as temperature, humidity, and ventilation, to ensure the health and comfort of the birds
  • Developed and implemented bio-security measures to prevent the outbreak and spread of diseases, conducting regular health checks and vaccinations for the poultry
  • Managed the procurement and inventory of feed, medications, and other necessary supplies, optimizing costs and ensuring an uninterrupted supply chain
  • Oversaw the breeding and reproduction activities, coordinating the selection of breeding stock, managing incubation processes, and monitoring hatch rates
  • Maintained accurate records of flock performance, production data, expenses, and other relevant information
  • Prepared financial reports, budgets, and cost analyses, ensuring profitability and sustainability of the poultry farm
  • Interacted with customers, suppliers, and other stakeholders, addressing their inquiries, resolving issues, and maintaining positive business relationships.

Census Official

Ghana Statistical Service
- 10.2010
  • Conducted extensive data collection and enumeration activities during the national census, adhering to established protocols and guidelines
  • Participated in pre-census activities such as mapping, address verification, and sample selection, contributing to the overall success of the census operation
  • Collaborated with local communities, engaging in outreach activities to raise awareness about the importance of census participation and address any concerns or questions
  • Conducted interviews and administered questionnaires to households and individuals, meticulously recording and verifying data to ensure completeness and accuracy
  • Addressed challenges and resolved issues encountered during data collection, maintaining professionalism and adhering to ethical standards
  • Compiled and organized collected data in a systematic manner, employing data entry and management tools to ensure the data's integrity and accessibility
  • Assisted in data analysis and quality control processes, collaborating with statisticians and data analysts to validate and interpret census results
  • Prepared comprehensive reports and presentations summarizing census findings, contributing to the dissemination of accurate and reliable information to stakeholders and decision-makers.

Administrative Assistant

CHRAJ
08.2008 - 08.2009
  • Provided comprehensive administrative support to CHRAJ staff members, ensuring smooth operations and efficient workflow
  • Prepared and maintained accurate records, documents, and files
  • Assisted in drafting and formatting official reports, memos, and correspondences, ensuring adherence to CHRAJ guidelines and standards
  • Managed incoming and outgoing communications, including phone calls and emails
  • Promptly responding to inquiries or redirecting them to the appropriate staff members
  • Collaborated with other team members to organize and support events, workshops, and seminars, handling logistics, registration, and materials preparation
  • Assisted in handling complaints and inquiries from the public, providing accurate information and directing individuals to the appropriate CHRAJ personnel
  • Conducted research and gathered data as assigned, assisting in the preparation of reports, presentations, and other relevant materials
  • Supported public education initiatives by organizing and delivering presentations, workshops, and outreach programs to raise awareness about human rights and administrative justice.

Education

Bachelor of Arts - Philosophy and Archaeology

University of Ghana
01.2008

Secondary School Certificate -

Prempeh College Senior High School
01.2003

Basic Education Certificate -

Prempeh College Junior Secondary School
01.2000

Skills

  • Microsoft Office Suite
  • Bankmill
  • T24
  • TekSol
  • Highly developed interpersonal, negotiation, idea, and lead generation skills
  • Good knowledge of business process development and microfinance operations
  • Able to work, lead and inspire team members
  • Good communication skills and good work ethics
  • Exceptional analytical and problem-solving skills coupled with decision-making ability
  • Warehouse Operations
  • Customer Service
  • Safety Management
  • Logistics Management
  • Forklift Operations
  • Stock Control

Activities

  • Teaching
  • Reading
  • Soccer

Volunteer Experience

  • Fereso R/C Primary School, Mathematics, Sports and Debate Teacher, 08/2009, 2010
  • Apatrapa R/C Junior High School, Mathematics Teacher, 06/2007, 08/2007
  • Amanano Rural Branch-Afful Nkwanta Branch, Welfare Chairman, 2017, Present
  • PIWC-K, District Evangelism Leader and Missions Leader, 2017, Present
  • Campus Christian Fellowship (SDA NTC- Kwadaso), Patron, 2015, Present
  • Annual Voluntary Adult Education, Free Medical Screening and Seminar Projects, Participant, 2007, Present
  • Tertiary Students of Kwadaso Constituency, Organizer, 02/2006, 04/2008
  • PENSA LEGON, Member, Organizing Department, 2007, 2008
  • National Disaster Management Organization- NADMO, Member, 2007, 2008
  • Global Issues Seminar (World Bank), Participant, 09/2007, 12/2007

References

  • Mrs. Helena Adane Ferkaah, General Manager, HELGY FARMS, +233 245902584, abenahelena@gmail.com
  • Mr. Samuel Asante-Yeboah, District Director, Commission on Human Right and Administrative Justice (CHRAJ), +233 244480930, samuelasante627@gmail.com
  • Mr. Emmanuel Kwame Boadu, Credit Manager, Amanano Rural Bank Ltd., +233 244977553, emmanuelboadu1973@gmail.com

Training

Forklift Operator, 09/2023 Institute of Monitoring and Evaluation Practitioners-Ghana, 08/2023 Leadership Challenge Course, 07/2023 International Executive Certificate (Human Resource Management), 03/2021 International Diploma (Occupational Health and Safety), 12/2020, 02/2021 Business and Finance workshop (CPD Standards Course), 07/2018 Character-Based Leadership Program, 03/2014

Languages

English
Bilingual or Proficient (C2)
French
Beginner (A1)

Timeline

Warehouse Manager

HELGY FARMS
01.2021 - Current

Monitoring Officer

Amanano Rural Bank Limited
05.2015 - 12.2020

Branch Manager

First Liberty Microfinance Limited
11.2013 - 04.2015

Forklift Operator

Giffs Logistics Limited
08.2012 - 10.2013

Marketing Executive

Above All Microfinance Limited
03.2012 - 08.2012

Poultry Farm Manager

Gyamfi Farm
11.2010 - 07.2011

Administrative Assistant

CHRAJ
08.2008 - 08.2009

Census Official

Ghana Statistical Service
- 10.2010

Bachelor of Arts - Philosophy and Archaeology

University of Ghana

Secondary School Certificate -

Prempeh College Senior High School

Basic Education Certificate -

Prempeh College Junior Secondary School

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YAW GYAMFI