Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Email
Timeline
Generic

YAW ARHIN MENSAH

Summary

To secure a position with a well-established organization with the opportunity for advancement and performance. To not only exceed the expectations and goals of my schedule, but to be the top performer in my position.

Results oriented and highly committed to assigned duties. Motivated to finding new ways of adding value to any organization by being proactive and maintaining high standards of performance and excellent customer care skills.

Overview

29
29
years of professional experience

Work History

COMPLIANCE PROJECTS MANAGER

XYZ LTD
05.2019 - Current
  • Own and ensure delivery of all Compliance Projects initiated by the Group or locally & ensure that all deliverables are achieved on schedule
  • Ensure that all stipulated Compliance Project meetings are organized on schedule
  • Ensure regular update of all Compliance Projects are sent to CPLE/AMO
  • Ensure that all Instructions and procedure related to Compliance Projects are updated/adapted
  • Where necessary, raise awareness and train staff on new tools/products and procedures related to Compliance Projects
  • Ensure that all analysis, results, reports, minutes etc
  • Are archived well in the Compliance Shared Drive

ANTI-MONEY LAUNDERING (AML) ANALYST

XYZ LTD
04.2018 - 05.2019
  • Prepare meeting documents for Compliance/AML & CFT Meetings
  • Take minutes at Compliance, NPC and Outsourcing Meetings
  • Drafting of New Instructions/Policies and amending existing instructions in compliance with changing trends
  • Meetings with Regulators
  • Take part in Procedure Committee Meetings
  • Respond to queries from FORCES, AFMO & SGNY (BSA) Cases
  • Prepare Yearly Compliance Risk Assessment report to AFMO
  • Prepare Half-yearly Compliance/AML report to FIC
  • Submit Suspicious Transaction Reports to FIC (As and When)
  • Prepare reports to the Board & Account and Audit Committee
  • Respond to requests from FIC
  • Quarterly AML Reports to AFMO
  • Yearly FATCA Reporting
  • AML Report to Board (during Board meetings)
  • Declare AML/Compliance controls in Narval
  • Data Capture Sheet report to BOG
  • Prepare KYC opinion on Entities/Persons (Compliance Certificate)
  • Ensure continuous analysis of customer information, transaction trends and amounts to identify and report suspicious and/or unusual transactions
  • Continuously monitor and analyze activities practices and processes within the bank to identify gaps that could lead to compliance breach and/or money laundering/terrorist financing and provide guidance in closing gaps
  • Perform daily Siron alerts and closure

PERMANENT SUPERVISION CONTROLLER

XYZ LTD
07.2016 - 03.2018
  • Conduct Permanent Supervision missions at departments
  • Assist in ensuring that the quality and security of Day-to-Day transactions are achieved through vigorous follow-up of anomalies and making sure that lapses identified are fully resolved
  • Preparing the schedule and scope of P.S missions in cooperation with Head Permanent Supervision & BCP
  • Permanent Supervision of procedures: checking the relevance of the sample, checking the relevance/completeness of the anomalies detected and checking that action plans are appropriate and anomalies correctly closed
  • Permanent Supervision of accounts: checking that sensitive accounts are correctly reviewed and anomalies settled
  • Summarizing the audit work done on the quality of Permanent Supervision
  • Reporting to the Unit Head on the audit work done, in order to identify corrective actions
  • Raising awareness of any potential risks
  • Ensuring that users of Narval tool are adequately trained

CREDIT ANALYST – RETAIL LOANS

XYZ LTD
09.2011 - 06.2016
  • Ensure that branches comply with the bank's processes and procedure in loan assessment
  • Vet and review loan requests from the branches and make appropriate recommendation for approval
  • Effectively liaising with branches to ensure that loan processing shortfalls are instantly addressed to quicken loans delivery
  • Ensuring quick responses to customer complaints and enquiries
  • Ensure that the turn-around time for loan delivery is met

SME RELATIONSHIP OFFICER

XYZ LTD
03.2009 - 09.2011
  • Managing customers’ relationship with the bank
  • Advising customers on credit products and the appropriate portfolio for their businesses
  • Receiving credit applications from customers
  • Preparing credit reports and sending same to Head Office for approval
  • Ensuring that facility repayments are on schedule and accounts are well operated

SME CREDIT ANALYST

XYZ LTD
01.2006 - 01.2009
  • Ensured that SME officers in the branches submit appropriate documents for facility processing
  • Vetting and reviewing credit requests from the branches and making appropriate recommendation for approval
  • Effectively liaising with branches to ensure that any shortfalls in the delivery of loans and other facilities are addressed quickly
  • Ensured that the turn-around time for loan delivery is met

CALL CENTRE SUPERVISOR

XYZ LTD
01.2004 - 01.2006
  • Preparing and managing the schedule for Call Center agents to ensure that there are adequate number of staff at post all the time
  • Ensuring that Call Center agents attend to customers on time and answering queries and complains effectively
  • Escalating problems that could not be solved at the Call Center to the appropriate branches and departments for timely solutions

CALL CENTRE AGENT

XYZ LTD
01.2002 - 01.2004
  • Answering and attending to customer complaints and queries via the telephone
  • Liaising with other branches and departments through the Head, to resolve issues that cannot be instantly solved at the Center
  • Following up with customers to ensure that reported issues are adequately solved and that customer is satisfied with the service

Customer Relations Officer

RIMMENS COMPANY LIMITED
01.1996 - 01.2000
  • Responded to Customer Complaints
  • Ensured the client was satisfied with the service provided through constant communication
  • Ensured timely delivery of customers’ goods

Education

Post Graduate Diploma - Marketing

CHARTERED INSTITUTE OF MARKETING
U.K
12.2004

Advance Certificate - Marketing

CHARTERED INSTITUTE OF MARKETING
U.K
12.2000

Certificate - Marketing

CHARTERED INSTITUTE OF MARKETING
U.K
12.1999

G.C.E ‘A’ Level - Economics, Business Management, Government, General Paper

PRESBYTERIAN BOYS’ SECONDARY SCHOOL (PRESEC LEGON)
06.1996

G.C.E ‘O’ Level - English Language, Business Management, Mathematics, General Science, Economics, Bible Knowledge, Commerce

PRESBYTERIAN BOYS’ SECONDARY SCHOOL (PRESEC LEGON)
06.1994

Skills

  • Ability to work in a fast paced environment with the ability to make quick and good decisions whilst handling difficult situations
  • Excellent interpersonal skills and the ability to work well with others in both managerial or support service roles

References

To be provided on request

Hobbies and Interests

  • Reading
  • Writing
  • Travelling

Email

  • Personal, yawddee@yahoo.com
  • Work, yaw.arhin@socgen.com

Timeline

COMPLIANCE PROJECTS MANAGER

XYZ LTD
05.2019 - Current

ANTI-MONEY LAUNDERING (AML) ANALYST

XYZ LTD
04.2018 - 05.2019

PERMANENT SUPERVISION CONTROLLER

XYZ LTD
07.2016 - 03.2018

CREDIT ANALYST – RETAIL LOANS

XYZ LTD
09.2011 - 06.2016

SME RELATIONSHIP OFFICER

XYZ LTD
03.2009 - 09.2011

SME CREDIT ANALYST

XYZ LTD
01.2006 - 01.2009

CALL CENTRE SUPERVISOR

XYZ LTD
01.2004 - 01.2006

CALL CENTRE AGENT

XYZ LTD
01.2002 - 01.2004

Customer Relations Officer

RIMMENS COMPANY LIMITED
01.1996 - 01.2000

Post Graduate Diploma - Marketing

CHARTERED INSTITUTE OF MARKETING

Advance Certificate - Marketing

CHARTERED INSTITUTE OF MARKETING

Certificate - Marketing

CHARTERED INSTITUTE OF MARKETING

G.C.E ‘A’ Level - Economics, Business Management, Government, General Paper

PRESBYTERIAN BOYS’ SECONDARY SCHOOL (PRESEC LEGON)

G.C.E ‘O’ Level - English Language, Business Management, Mathematics, General Science, Economics, Bible Knowledge, Commerce

PRESBYTERIAN BOYS’ SECONDARY SCHOOL (PRESEC LEGON)
YAW ARHIN MENSAH