Yasser Wehbe
Accra
Summary
A multi-skilled IT support analyst with in-depth knowledge of installing and configuring computing systems. Experienced in providing client focused IT support and in successfully analyzing and resolving IT hardware and software problems in a timely and accurate fashion. -Having the ability to maintain a high degree of customer service for all support queries and possessing strong analytical and documentation skills. -Dynamic and good team player with excellent interpersonal and communication skills. -Can adapt quickly to changes and challenges on the job and can handle multi-tasking. Willing to learn and undergo training, if necessary, fast learner and can easily adapt things Resourceful IT Administrator known for high productivity and efficient task completion. Skilled in network security, system administration, and cloud services management. Excel in problem-solving, communication, and time management, ensuring smooth operation of IT infrastructures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Administrator
Horizon Logging
Monrovia
10.2021 - 12.2022
- Install and configure software and computer systems
- Troubleshoot system & network problems and diagnosing and solving hardware or software faults
- Talk colleagues or clients through steps to help them resolve their technical problems
- Maintain procedures and reports that provide technical support to the entire organization
- Analyze records and logs to spot underlying trends and potential issues
- Support the implementation of new solutions or applications
- Establish accounts for new users and assist with password or login problems
- Test, evaluate, and make decisions about new technology for the business
- Participate in business-wide meetings to provide insight into technical requirements
- Replace parts as required
- Set up new users accounts and profiles and deal with password issues
- Respond within agreed time limits to call outs
- Work continuously on a task until completion
- Prioritize and manage many open cases at one time
- Conduct electrical safety checks on computer equipment
IT Officer
Lebanese School of Qatar
Doha
08.2019 - 08.2021
- Supporting teachers and students with online learning and using technologies in the classroom
- Monitoring CCTV System and fixing related problems
- Controlling and troubleshooting the sound system
- Installing, troubleshooting, and repairing computers, active boards, projectors, printers, photocopy machines
- Installing software and hardware and upgrading them when necessary
- Following up with suppliers and preparing purchase requests
- Joining computers to the domain
- Installing and managing fingerprint machine and inputting users' fingerprints
- Preparing audio-visual (AV) and visual-conferencing (VC) equipment for staff audio and video editing
- Staying up to date on information technology trends and security standards
- Contributing to disaster recovery planning, backing up, and restoring the servers
- Controlling security access and sharing for files, folders, and network equipment
- Managing user accounts with related system and network resources through active directory
- Using security tools to keep the system secure, such as antivirus, antimalware, firewall and system patching
- Installing and maintaining shared printers' scanners, fax machines from different brands
- Maintaining inventory of equipment and parts as well as documentation of vendors' activities
- Ensuring that new upgrades to servers, network, and PBX hardware are installed correctly and efficiently, within agreed timescales
- Training staff on software like active inspire, word, excel, power point, adobe…
- Walking school staff through a series of actions, either face-to-face or over the phone
- Investigating user problems, identifying their source, and determining possible solutions
- Testing, implementing, maintaining, tuning, and patching systems for optimum performance
- Documenting network problems and resolutions for future reference
- Performing other duties as assigned by the ICT supervisor
Our Lady of Grace International School
Monrovia
10.2017 - 05.2019
- Responsible for maintaining uninterrupted operations of the Core network infrastructure as well as the remote sites
- Work within a small team responsible for the installation, support and the on-going management of the security and network infrastructure
- The role includes administering and developing network security controls on a network as per the specified policy definitions
- Experience in working with Cisco technology framework including security, wireless is mandatory
- Expertise is also required in other Security platforms such as Palo Alto, Fortinet, Forcepoint, SD-Access, ACI, F5, Fire Eye administration and development
- Understanding of QoS and Multicast is also required
- Need to demonstrate ability to resolve problems on the network and working in a highly pressured environment to meet deadlines and customer expectation
- Able to implement planned changes, provision access within a tightly managed 'change controlled' environment
- Provide technical support and satisfy users with varying levels of IT knowledge
- Routing Technologies: OSPF, BGP and switching Palo Alto and Fortinet Firewalls - VPN and Sec Policies cPanel Email Gateway Skills Avaya IP Telephony
Education
Diploma degree - A+ N+ S
ACT Collage
Skills
- Troubleshooting
- Critical thinking
- VPN configuration
- Firewall configuration
- Windows OS
- Active Directory
- Cisco
- Telephone Jack Installation
- RJ45
- IP Network Configuration
- PABX
- IP Solutions
- CCTV
- Access Control
- Attendance Management Solutions
- AWS Cloud Environment
- Microsoft Office 365
- Secure Domain Hosting
- Backup Solutions
- Storage Solutions
- Network Monitoring
- Network Diagnostics
- Network Analytics
- English communication
- Client Support
- Teamwork
- IT Service Support Functions
Personal Information
- Age: 28
- Nationality: Lebanese/Ghanian
- Marital Status: single
Accomplishments
- In 2019 upgraded the whole school network cables from CAT6 to Fiber optic
Languages
English
First Language
Arabic
Advanced (C1)
C1
Certification
Microsoft technology associate
CCNA Routing and Switching
References
References available upon request.
Timeline
IT Administrator
Horizon Logging
10.2021 - 12.2022
IT Officer
Lebanese School of Qatar
08.2019 - 08.2021
Our Lady of Grace International School
10.2017 - 05.2019
Diploma degree - A+ N+ S
ACT Collage
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