YASMEENE A. ISSACHAR
Accra,Ghana
Summary
Driven professional with proactive approach and keen interest in information technology and a strong foundation in teamwork and collaboration, complemented by excellent communication skills and critical thinking abilities. Proficient in Microsoft Office Suite, including Word, PowerPoint, Outlook. Committed to leveraging leadership skills to drive team success and achieve organisational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Asst. IT Officer
Ministry of Finance
Accra, Ghana
2023.04 - 2025.05
- Testing potential Vulnerabilities in systems to detect intrusion
- Worked in team of eight to provide exceptional first-line IT support to 500 users of the Ministry
- Managed SharePoint intranet for improved staff collaboration.
- Enrolment of access cards and identity cards for new employees
- Streamlined communication with integration of Office 365 application
- Provided user training to ensure optimal system utilisation.
- Collaborated with IT team, ensuring successful project completion.
- Developed user-friendly interactive reports with Power BI, improving user experience.
IT Assistant
O' MINTS FOUNDATION
Accra, Ghana
2019.06 - 2022.07
- Assisted in the management and maintenance of the company's website.
- Resolved desktop and laptop issues by effectively removing malware, ransomware, and other threats.
- Drafted professional memos and reports for internal communication.
- Supported project management activities, contributing to timely project completion.
- Applied critical thinking to break down complex problems, evaluate solutions, and make informed decisions.
National Service
STATE PROTOCOL DEPARTMENT
Accra, Ghana
2021.01 - 2022.01
- Executed daily administrative duties with high accuracy and efficiency.
- Troubleshot workstations, ensuring consistent functionality for departmental operations.
- Maintained reliable internet connectivity for critical meetings and live streaming events.
- Performed regular backups of official data, safeguarding vital information.
- Installed system updates and antivirus software to maintain endpoint security.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Intern
Masachar Company LTD
Accra, Ghana
2017.03 - 2017.06
- Developed Excel worksheets to meticulously track inventory movement within warehouse.
- Achieved and maintained excellent client satisfaction ratings through outstanding service delivery.
- Implemented effective marketing strategies and techniques, resulting in increased revenue and customer satisfaction.
- Conducted post-sales follow-ups with customers to evaluate satisfaction and identify immediate service requirements.
- Engaged with clients after support engagements to verify optimal satisfaction and problem resolution.
- Contributed towards successful product launch through dedicated market research.
Education
ORDINARY LEVEL AND ADVANCED LEVEL CERTIFICATE - Science and Information technology
MORNING STAR INTERNATIONAL HIGH SCHOOL
Ghana 10/2013 - 06/2016
ORDINARY LEVEL AND ADVANCED LEVEL CERTIFICATE - Science and IT
MORNING STAR INTERNATIONAL HIGH SCHOOL
Accra, Greater Accra Region 2013.10 - 06/2016
Skills
- Teamwork and Collaboration
- Problem-Solving
- Active Listening skills
- Microsoft Office 365(Ms Word, SharePoint, Outlook, Publisher)
- Cybersecurity knowledge
- Excellent Communication Skills
- Critical Thinking skills
- Leadership
- Web development
- Power BI
Certification
- Front End Web Development
- Project Management Skills
- Create your first game with Python
- Network security & Database Vulnerabilities
- Graphics Design
- Supply Chain Logistics
- Introduction to Cybersecurity Tools & Cyber attacks
- Cyber security Compliance Framework & System Administration
- Cybersecurity Roles, Processes & Operating System Security
Hobbies and Interest
- READING
- DANCING
- SWIMMING
- PUZZLING
- HANDICRAFT DESIGNS
- PLAYING BASKETBALL
Accomplishments
Rising Star Award- 2023
Innovation Award- 2024
References
References available upon request.
Timeline
Asst. IT Officer
Ministry of Finance
2023.04 - 2025.05
National Service
STATE PROTOCOL DEPARTMENT
2021.01 - 2022.01
IT Assistant
O' MINTS FOUNDATION
2019.06 - 2022.07
Intern
Masachar Company LTD
2017.03 - 2017.06
ORDINARY LEVEL AND ADVANCED LEVEL CERTIFICATE - Science and IT
MORNING STAR INTERNATIONAL HIGH SCHOOL
2013.10 - 06/2016
ORDINARY LEVEL AND ADVANCED LEVEL CERTIFICATE - Science and Information technology
MORNING STAR INTERNATIONAL HIGH SCHOOL
10/2013 - 06/2016