Summary
Overview
Work History
Education
Skills
Certification
Skillsmatrix
References
Timeline
Generic

YAHNEDUM MAWULI ALONZO

Accra

Summary

Dedicated professional with 10 years of experience in banking, customer relationship management, marketing and sales, supplier onboarding and programs coordination. A seasoned supply chain manager with a strong background in marketing and logistics management with professional experience in related fields. Demonstrated ability to develop and maintain strong client relationships, drive business growth through strategic marketing and sales initiatives and effectively manage complex projects. With a depth of experience in leading cross-functional teams, streamlining processes and delivering exceptional results in fast-paced environments while ensuring accuracy and efficiency. Adopting a customer centric approach, strong analytical skills, and a commitment to continuous improvement of assigned projects.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Fleet Manager

Privately Owned Business
2023.01 - Current

Hire qualified drivers with the appropriate licenses to work as Bolt or Uber drivers on a work & pay basis

  • Regularly service and maintain five (5) commercial vehicles to ensure the vehicles are in good working condition
  • Keep records of all maintenance and repairs
  • Schedule routine inspections with the drivers and handle any necessary repairs promptly to avoid breakdowns
  • Ensure all vehicles are properly insured
  • Ensure prompt payment of weekly sales by drivers into a designated account.

PROGRAM COORDINATOR

WMI Worldwide Inc. (Microsoft Partner - Ghana)
2019.01 - 2023.01
  • Marketing new products to management by collaborating with Microsoft suppliers in Europe, America, Asia, Africa and the Middle East
  • Collating innovative product ideas from suppliers in different countries and submitting a report on each idea to management
  • Collaborating with suppliers to pitch software ideas to Microsoft
  • Acting as a liaison between Microsoft and the suppliers to develop products/software for Microsoft
  • Monitoring Microsoft suppliers through the ECIF enablement process and providing updates to stakeholders
  • Ensuring all suppliers interested in working with Microsoft are fully compliant before fully onboarding them onto the ECIF platform
  • Responding to inquiries regarding the supplier enablement process
  • Responsible for efficient business communication with Microsoft stakeholders, ticketing system and Microsoft teams via mail
  • Managing incoming inquiries as well as proactively reaching out to potential suppliers, within defined Service Level Agreements SLAs
  • Training new WMI employees and performing other special tasks assigned by management
  • Liaising with the support team in assisting suppliers with troubleshooting of tool issues.

TRANSACTION OFFICER

Guaranty Trust Bank
2012.01 - 2018.01
  • Receive, verify, and properly acknowledge cash and cheques deposit
  • Perform deposits and withdrawals of Cedi and foreign currencies (Dollars, Euros, and Pounds)
  • Processing of airline tickets for British Airways, Starbow and Wakanow
  • Processing of visa fees on behalf of the American and Spanish embassy
  • Processing salaries for corporate clients
  • Marketing and selling of bank products to walk in customers (new accounts, internet banking, Visa cards, mobile money etc.)
  • Purchasing and sale of Foreign Exchange (Dollar, Pound & Euro)
  • Processing of E-zwich, MTN Mobile Money, Tigo cash and Utility bills
  • Processing of Remittances (Western Union, MoneyGram, RIA, and Small World)
  • Assisting with back-office duties (Batch checking, Vault balancing, Cash repatriation)
  • Assisting with branch management when Operations Head is unavailable
  • Assisting with ATM cash count, loading and diagnosing
  • Training of new tellers on the job.

NATIONAL SERVICE

Islamic Education Project
2011.01 - 2012.01
  • Presenting lessons through using visual/audio means to facilitate learning
  • Instructing pupils to work in groups to promote interactive learning
  • Creating and distributing educational content (notes and assignments)
  • Assessing and recording students’ progress, grading, and providing feedback on students’ progress
  • Ensuring a tidy and orderly environment for learning
  • Collaborating with teachers, parents and stakeholders and participating in regular meetings towards the development of the pupils and the school.

Marketing & Sales Rep

ENDORAN SERVICE Ltd
2011.01 - 2011.01
  • Marketing and sales of Longrich products to customers
  • Signing on potential clients onto the commission system
  • Promoting Longrich products both in person and through social media
  • Managing daily sales, accounting and book balancing
  • Creating marketing campaigns through sales and promotion events.

Marketing & Sales Rep

FOREVER LIVING PRODUCTS
2009.01 - 2009.01
  • Promoting a wide range of products to potential customers both in person and through social media
  • Training new recruits on the various products
  • Providing customer service by addressing concerns and ensuring customer satisfaction
  • Building and maintaining a network of customers
  • Managing orders and ensuring they are processed correctly and delivered on time.

Intern

UniCredit Ghana Limited
2008.01 - 2009.01
  • Assisting individual retail customers and advising them on various banking and financial products
  • Maintaining a database of clients and ensuring high value customer retention
  • Scheduling meetings with new clients to discuss various bank products
  • Following up on loans from clients at their various workplaces
  • Answering and solving customer queries both on the phone and face to face interactions.

Education

Master of Science Logistics and Supply Chain Mgt -

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
01.2018

Bachelor of Science Logistics and Supply Chain Mgt (2nd Class Upper) -

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
01.2016

Higher National Diploma - Purchasing And Supply

ACCRA TECHNICAL UNIVERSITY
Accra
01.2011

Skills

Banking

Supply Chain

Marketing and Sales

Transaction Management

Logistics Management

Certification

  • LinkedIn Learning certificate on Agile Project Management
  • LinkedIn Learning certificate on Customer Onboarding
  • LinkedIn Learning certificate on Project Management & Project Leadership

Skillsmatrix

  • Microsoft Office Suit
  • Good Communication skills
  • Marketing
  • Team Player
  • Integrity
  • Banking
  • Customer Service
  • Problem Solving
  • Material Management
  • Fleet Management
  • Reporting
  • Logistics
  • Team Building
  • Organizational Skills
  • Supply Chain
  • Remote Work
  • Multi-Tasking
  • Transaction Management
  • Sales
  • Payment Systems
  • Payroll Processing
  • Foreign Exchange
  • Cash Management
  • ATM Automation
  • Supplier Onboarding
  • Vendor Management
  • Supplier Shortlisting

References

  • Loretta Serbell, SALES OPS PROGRAM MGR - Microsoft, lserbell@microsoft.com, +1 (425) 7041747, Newport
  • Miles Kazemian, Marketing Technologist – Accenture, mileskaz@gmail.com, +1 (425) 5018354, Seattle, Washington

Timeline

Fleet Manager

Privately Owned Business
2023.01 - Current

PROGRAM COORDINATOR

WMI Worldwide Inc. (Microsoft Partner - Ghana)
2019.01 - 2023.01

TRANSACTION OFFICER

Guaranty Trust Bank
2012.01 - 2018.01

NATIONAL SERVICE

Islamic Education Project
2011.01 - 2012.01

Marketing & Sales Rep

ENDORAN SERVICE Ltd
2011.01 - 2011.01

Marketing & Sales Rep

FOREVER LIVING PRODUCTS
2009.01 - 2009.01

Intern

UniCredit Ghana Limited
2008.01 - 2009.01

Master of Science Logistics and Supply Chain Mgt -

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY

Bachelor of Science Logistics and Supply Chain Mgt (2nd Class Upper) -

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY

Higher National Diploma - Purchasing And Supply

ACCRA TECHNICAL UNIVERSITY
  • LinkedIn Learning certificate on Agile Project Management
  • LinkedIn Learning certificate on Customer Onboarding
  • LinkedIn Learning certificate on Project Management & Project Leadership
YAHNEDUM MAWULI ALONZO