Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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YAHAYA SHAGANI

YAHAYA SHAGANI

KUMASI

Summary

Proven Account Manager and Teller with a track record of fostering strong client relationships and enhancing sales, notably at ACCESS BANK GHANA PLC. Expert in banking law compliance and excelling in communication, I've driven customer satisfaction and financial accuracy. Skilled in relationship building and adept at cross-selling, I consistently achieve and surpass targets.

Overview

8
8
years of professional experience
1
1
Certification

Work History

TELLER

ACCESS BANK GHANA PLC
KUMASI
11.2018 - Current
  • Built and maintained client relationships through quality, personalized interactions.
  • Explained account information to customers in detail as needed.
  • Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
  • Answered customer inquiries regarding bank products and services.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.
  • Handling interbank cheque transactions and funds transfer.

Account Manager

TEL ENERGY
KONONGO
10.2016 - 06.2018
  • Participated in trade shows, conferences, and networking events to represent the company and attract new business.
  • Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
  • Utilized problem-solving skills when dealing with difficult customers.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
  • Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
  • Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
  • Onboarded new team members to integrate into organization.

Education

Bachelor of Science - Accounting

Kwame Nkrumah University of Science And Technology
KUMASI
03-2024

Associate of Science - Accounting

Takoradi Technical University
Takoradi
06-2015

Skills

  • Drawer balancing
  • Banking law compliance
  • Account updating
  • Excellent communication skills
  • Sales and Cross-selling
  • Relationship building and management

Accomplishments

  • Customer Service Star Access Bank Ghana Ltd- Alabar Branch (2021 and 2023)

Certification

1. Chartered institute of banking ghana ethics certification programme

2. Insights from a Hacker: Social Engineering Red Flags

3. DIGITAL SKILLS FOR WORK AND LIFE

4. Professional Skills: Collaborate Effectively

References

References available upon request.

Timeline

TELLER

ACCESS BANK GHANA PLC
11.2018 - Current

Account Manager

TEL ENERGY
10.2016 - 06.2018

Bachelor of Science - Accounting

Kwame Nkrumah University of Science And Technology

Associate of Science - Accounting

Takoradi Technical University

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YAHAYA SHAGANI