Yaa Amankwah
Accra
Summary
Dynamic Front Desk Manager at Valentino Nii Noi Nortey Foundation, recognized for enhancing guest experiences through exceptional customer service and effective conflict management. Successfully streamlined check-in processes, improving efficiency and guest satisfaction. Proven ability to mentor staff and foster teamwork, ensuring optimal front desk operations and a welcoming environment for all visitors.
Overview
2
2
years of professional experience
Work History
Front Desk Manager
Valentino Nii Noi Nortey Foundation
03.2023 - 04.2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Attended staff meetings and brought issues to attention of upper management.
Education
Bachelor Of Arts - Political Science And Information Studies
University of Ghana
Accra 01.2023
Skills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Problem-solving
- Customer service expertise
- Conflict management
- Hospitality service expertise
- Hospitality services
- Reception expertise
- Staff supervision
- Shift scheduling
Languages
English
Advanced (C1)
French
Beginner (A1)
Timeline
Front Desk Manager
Valentino Nii Noi Nortey Foundation
03.2023 - 04.2025
Bachelor Of Arts - Political Science And Information Studies
University of Ghana