WORSHIP KWABENA NYARKO ANTWI ODOI
Kumasi
Work Preference
Summary
Results-oriented professional with strong leadership skills and a proven track record of positively impacting organizations. Adaptable to dynamic conditions and excels under pressure and tight deadlines.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
IT Support
GUSSS HOSTELS (KNUST)
KUMASI
11.2023 - 01.2025
- Delivered frontline technical support to staff and clients, resolving issues quickly to ensure seamless service and enhance customer satisfaction.
- Installed and configured systems, applications, and network components to improve operational efficiency and support business processes.
- Collaborated with internal teams (logistics, admin, and IT) to streamline workflows and ensure smooth service delivery across the hostels.
- Introduced and managed remote support tools, reducing downtime and improving response times for staff and clients.
- Supported data entry and digital record management, ensuring accuracy in billing, reporting, and customer records.
- Designed and maintained spreadsheets to track performance and operational data, enabling better decision-making and reporting.
- Kept updated on industry trends to recommend improvements that optimized both IT operations and client service.
Hostel Facility Officer
GUSSS HOSTELS (Brunei Complex)
Kumasi
01.2023 - 01.2025
- Handled customer complaints and service requests, ensuring quick resolution and improved student satisfaction.
- Supervised and coordinated staff to maintain smooth daily operations across the hostel facility.
- Organized and tracked daily issues from students, ensuring timely follow-up and effective problem resolution.
- Responded to emergencies by coordinating appropriate teams, ensuring safety and minimal disruption to operations.
Independent Sales & Marketing (Part-time)
Self-employed
Kumasi
06.2023 - Current
- Facilitated sales of gaming equipment and computer accessories by connecting suppliers and buyers.
- Utilized social media and word-of-mouth marketing to attract and retain customers.
- Advised customers on product selection, boosting repeat sales and referrals.
IT Administrator
Warriors Prayer Tower Complex (Retreat Center)
02.2022 - 08.2025
- Implemented system upgrades to enhance network security and performance.
- Configured and maintained servers, ensuring optimal functionality and reliability.
- Developed user training programs to improve software proficiency across departments.
- Managed IT support tickets, resolving issues promptly to minimize downtime.
IT Support
Komfo Anokye Teaching Hospital
Kumasi
09.2022 - 11.2022
- Provided timely IT support to hospital staff, ensuring uninterrupted service delivery and smooth day-to-day operations.
- Collaborated with the IT Support Services team to troubleshoot and resolve technical issues efficiently, minimizing downtime.
- Coordinated installation and maintenance of hardware and software to improve system reliability and staff productivity.
- Supported specialized hospital systems and software, ensuring accuracy, security, and efficiency in patient and administrative services.
Education
Bachelor of Science - Computer Science
Kwame Nkrumah University of Science And Technology
03.2024
Diploma - Computer Network Engineering
Kwame Nkrumah University of Science And Technology
08-2020
Diploma - Web Development
GH Hype Digital Agency
09-2018
High School Diploma -
Kumasi Anglican Senior High School
08.2015 - 05.2018
Diploma - Cyber Security
Udemy Online
Diploma - Python
Udemy Online Couses
Diploma - Maya 3D Modelling And Animation
Udemy Online Course
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint) – reporting, proposals, and presentations
- Web design & development (6 years)
- Graphic design (4 years) – sales materials, brochures, and adverts
- WordPress – managing websites and e-commerce setups
- React
- Python
- HTML/CSS
- Wordpress
- Market analysis – identifying trends and customer needs
- Technical support – problem solving and customer assistance
- Digital & Social Media Marketing
- Customer Relationship Management
- Product Sales & Negotiation
- Music Production
- E-commerce & Online Sales Tools
- Photography & Videography – product promotions and brand storytelling
- Data entry (4 years) – accurate records, reporting, and CRM updates
- Computer skills
References:
- Aku Humphrey-Ackumey (Mrs.), Deputy Chief IT Manager, Komfo Anokye Teaching Hospital, P.O. Box 9559, Adum, Kumasi, 0262839685
- Caroline Owusu-Boateng (Mrs), Systems Analyst, UITS-KNUST, 024-461-3336
- Emmanuel Mensah Brobbey (Mr), Senior ICT Assistant, GUSSS-KNUST, kwakuemm37@gmail.com, 020-812-9885
- Rose Bawah Yinmarah (Mrs), principal accounting assistant, KNUST, 024-450-6634
- Richlife Tuah Kyeremeh (Mr), Facility Officer, GUSSS KNUST, +233554893444
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Timeline
IT Support
GUSSS HOSTELS (KNUST)
11.2023 - 01.2025
Independent Sales & Marketing (Part-time)
Self-employed
06.2023 - Current
Hostel Facility Officer
GUSSS HOSTELS (Brunei Complex)
01.2023 - 01.2025
IT Support
Komfo Anokye Teaching Hospital
09.2022 - 11.2022
IT Administrator
Warriors Prayer Tower Complex (Retreat Center)
02.2022 - 08.2025
High School Diploma -
Kumasi Anglican Senior High School
08.2015 - 05.2018
Bachelor of Science - Computer Science
Kwame Nkrumah University of Science And Technology
Diploma - Computer Network Engineering
Kwame Nkrumah University of Science And Technology
Diploma - Web Development
GH Hype Digital Agency
Diploma - Cyber Security
Udemy Online
Diploma - Python
Udemy Online Couses
Diploma - Maya 3D Modelling And Animation
Udemy Online Course