Summary
Overview
Work History
Education
Skills
Timeline
Generic
WORSHIP KWABENA NYARKO ANTWI ODOI

WORSHIP KWABENA NYARKO ANTWI ODOI

Kumasi

Summary

Results-oriented professional with strong leadership skills and a proven track record of positively impacting organizations. Adaptable to dynamic conditions and excels under pressure and tight deadlines.

Overview

3
3
years of professional experience

Work History

Hostel Facility Officer

GUSSS HOSTELS (Brunei Complex)
Kumasi
01.2024 - 01.2025
  • Handled customer complaints and service requests, ensuring quick resolution and improved student satisfaction.
  • Supervised and coordinated staff to maintain smooth daily operations across the hostel facility.
  • Organized and tracked daily issues from students, ensuring timely follow-up and effective problem resolution.
  • Responded to emergencies by coordinating appropriate teams, ensuring safety and minimal disruption to operations.

IT Support

GUSSS HOSTELS (KNUST)
KUMASI
11.2023 - 01.2025
  • Delivered frontline technical support to staff and clients, resolving issues quickly to ensure seamless service and enhance customer satisfaction.
  • Installed and configured systems, applications, and network components to improve operational efficiency and support business processes.
  • Collaborated with internal teams (logistics, admin, and IT) to streamline workflows and ensure smooth service delivery across the hostels.
  • Introduced and managed remote support tools, reducing downtime and improving response times for staff and clients.
  • Supported data entry and digital record management, ensuring accuracy in billing, reporting, and customer records.
  • Designed and maintained spreadsheets to track performance and operational data, enabling better decision-making and reporting.
  • Kept updated on industry trends to recommend improvements that optimized both IT operations and client service.

IT Support

Komfo Anokye Teaching Hospital
Kumasi
09.2022 - 11.2023
  • Provided timely IT support to hospital staff, ensuring uninterrupted service delivery and smooth day-to-day operations.
  • Collaborated with the IT Support Services team to troubleshoot and resolve technical issues efficiently, minimizing downtime.
  • Coordinated installation and maintenance of hardware and software to improve system reliability and staff productivity.
  • Supported specialized hospital systems and software, ensuring accuracy, security, and efficiency in patient and administrative services.

Independent Sales & Marketing (Part-time)

Self-employed
Kumasi
06.2023 - Current
  • Facilitated sales of gaming equipment and computer accessories by connecting suppliers and buyers.
  • Utilized social media and word-of-mouth marketing to attract and retain customers.
  • Advised customers on product selection, boosting repeat sales and referrals.

Education

Bachelor of Science - Computer Science

Kwame Nkrumah University of Science And Technology
Kumasi, Ghana
03.2024

Diploma - Computer Network Engineering

Kwame Nkrumah University of Science And Technology
Kumasi, Ghana
08-2020

Diploma - Web Development

GH Hype Digital Agency
Kumasi, Ghana
09-2018

High School Diploma -

Kumasi Anglican Senior High School
Amakom, Kumasi
05.2018

Diploma - Cyber Security

Udemy Online
Online

Diploma - Python

Udemy Online Couses
Online

Diploma - Maya 3D Modelling And Animation

Udemy Online Course
Online

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint) – reporting, proposals, and presentations
  • Market analysis – identifying trends and customer needs
  • Technical support – problem solving and customer assistance
  • Digital & Social Media Marketing
  • Customer Relationship Management
  • Product Sales & Negotiation
  • E-commerce & Online Sales Tools
  • Web design & development (6 years) – digital marketing tools & online sales platforms

Timeline

Hostel Facility Officer

GUSSS HOSTELS (Brunei Complex)
01.2024 - 01.2025

IT Support

GUSSS HOSTELS (KNUST)
11.2023 - 01.2025

Independent Sales & Marketing (Part-time)

Self-employed
06.2023 - Current

IT Support

Komfo Anokye Teaching Hospital
09.2022 - 11.2023

Bachelor of Science - Computer Science

Kwame Nkrumah University of Science And Technology

Diploma - Computer Network Engineering

Kwame Nkrumah University of Science And Technology

Diploma - Web Development

GH Hype Digital Agency

High School Diploma -

Kumasi Anglican Senior High School

Diploma - Cyber Security

Udemy Online

Diploma - Python

Udemy Online Couses

Diploma - Maya 3D Modelling And Animation

Udemy Online Course
WORSHIP KWABENA NYARKO ANTWI ODOI