Results-oriented professional with strong leadership skills and a proven track record of positively impacting organizations. Adaptable to dynamic conditions and excels under pressure and tight deadlines.
Overview
3
3
years of professional experience
Work History
Hostel Facility Officer
GUSSS HOSTELS (Brunei Complex)
Kumasi
01.2024 - 01.2025
Handled customer complaints and service requests, ensuring quick resolution and improved student satisfaction.
Supervised and coordinated staff to maintain smooth daily operations across the hostel facility.
Organized and tracked daily issues from students, ensuring timely follow-up and effective problem resolution.
Responded to emergencies by coordinating appropriate teams, ensuring safety and minimal disruption to operations.
IT Support
GUSSS HOSTELS (KNUST)
KUMASI
11.2023 - 01.2025
Delivered frontline technical support to staff and clients, resolving issues quickly to ensure seamless service and enhance customer satisfaction.
Installed and configured systems, applications, and network components to improve operational efficiency and support business processes.
Collaborated with internal teams (logistics, admin, and IT) to streamline workflows and ensure smooth service delivery across the hostels.
Introduced and managed remote support tools, reducing downtime and improving response times for staff and clients.
Supported data entry and digital record management, ensuring accuracy in billing, reporting, and customer records.
Designed and maintained spreadsheets to track performance and operational data, enabling better decision-making and reporting.
Kept updated on industry trends to recommend improvements that optimized both IT operations and client service.
IT Support
Komfo Anokye Teaching Hospital
Kumasi
09.2022 - 11.2023
Provided timely IT support to hospital staff, ensuring uninterrupted service delivery and smooth day-to-day operations.
Collaborated with the IT Support Services team to troubleshoot and resolve technical issues efficiently, minimizing downtime.
Coordinated installation and maintenance of hardware and software to improve system reliability and staff productivity.
Supported specialized hospital systems and software, ensuring accuracy, security, and efficiency in patient and administrative services.
Independent Sales & Marketing (Part-time)
Self-employed
Kumasi
06.2023 - Current
Facilitated sales of gaming equipment and computer accessories by connecting suppliers and buyers.
Utilized social media and word-of-mouth marketing to attract and retain customers.
Advised customers on product selection, boosting repeat sales and referrals.
Education
Bachelor of Science - Computer Science
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana
03.2024
Diploma - Computer Network Engineering
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana
08-2020
Diploma - Web Development
GH Hype Digital Agency
Kumasi, Ghana
09-2018
High School Diploma -
Kumasi Anglican Senior High School
Amakom, Kumasi
05.2018
Diploma - Cyber Security
Udemy Online
Online
Diploma - Python
Udemy Online Couses
Online
Diploma - Maya 3D Modelling And Animation
Udemy Online Course
Online
Skills
Microsoft Office Suite (Word, Excel, PowerPoint) – reporting, proposals, and presentations
Market analysis – identifying trends and customer needs
Technical support – problem solving and customer assistance
Digital & Social Media Marketing
Customer Relationship Management
Product Sales & Negotiation
E-commerce & Online Sales Tools
Web design & development (6 years) – digital marketing tools & online sales platforms
Timeline
Hostel Facility Officer
GUSSS HOSTELS (Brunei Complex)
01.2024 - 01.2025
IT Support
GUSSS HOSTELS (KNUST)
11.2023 - 01.2025
Independent Sales & Marketing (Part-time)
Self-employed
06.2023 - Current
IT Support
Komfo Anokye Teaching Hospital
09.2022 - 11.2023
Bachelor of Science - Computer Science
Kwame Nkrumah University of Science And Technology
Diploma - Computer Network Engineering
Kwame Nkrumah University of Science And Technology
Risk Based Inspection Engineer Assistant at DNV-GL Brunei (Seconded to Brunei Shell Petroleum)Risk Based Inspection Engineer Assistant at DNV-GL Brunei (Seconded to Brunei Shell Petroleum)