WORSHIP KWABENA NYARKO ANTWI ODOI
Kumasi
Summary
Results-oriented professional with strong leadership skills and a proven track record of positively impacting organizations. Adaptable to dynamic conditions and excels under pressure and tight deadlines.
Overview
3
3
years of professional experience
Work History
Hostel Facility Officer
GUSSS HOSTELS (Brunei Complex)
Kumasi
01.2024 - 01.2025
- Handled customer complaints and service requests, ensuring quick resolution and improved student satisfaction.
- Supervised and coordinated staff to maintain smooth daily operations across the hostel facility.
- Organized and tracked daily issues from students, ensuring timely follow-up and effective problem resolution.
- Responded to emergencies by coordinating appropriate teams, ensuring safety and minimal disruption to operations.
IT Support
GUSSS HOSTELS (KNUST)
KUMASI
11.2023 - 01.2025
- Delivered frontline technical support to staff and clients, resolving issues quickly to ensure seamless service and enhance customer satisfaction.
- Installed and configured systems, applications, and network components to improve operational efficiency and support business processes.
- Collaborated with internal teams (logistics, admin, and IT) to streamline workflows and ensure smooth service delivery across the hostels.
- Introduced and managed remote support tools, reducing downtime and improving response times for staff and clients.
- Supported data entry and digital record management, ensuring accuracy in billing, reporting, and customer records.
- Designed and maintained spreadsheets to track performance and operational data, enabling better decision-making and reporting.
- Kept updated on industry trends to recommend improvements that optimized both IT operations and client service.
IT Support
Komfo Anokye Teaching Hospital
Kumasi
09.2022 - 11.2023
- Provided timely IT support to hospital staff, ensuring uninterrupted service delivery and smooth day-to-day operations.
- Collaborated with the IT Support Services team to troubleshoot and resolve technical issues efficiently, minimizing downtime.
- Coordinated installation and maintenance of hardware and software to improve system reliability and staff productivity.
- Supported specialized hospital systems and software, ensuring accuracy, security, and efficiency in patient and administrative services.
Independent Sales & Marketing (Part-time)
Self-employed
Kumasi
06.2023 - Current
- Facilitated sales of gaming equipment and computer accessories by connecting suppliers and buyers.
- Utilized social media and word-of-mouth marketing to attract and retain customers.
- Advised customers on product selection, boosting repeat sales and referrals.
Education
Bachelor of Science - Computer Science
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana03.2024
Diploma - Computer Network Engineering
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana08-2020
Diploma - Web Development
GH Hype Digital Agency
Kumasi, Ghana09-2018
High School Diploma -
Kumasi Anglican Senior High School
Amakom, Kumasi05.2018
Diploma - Cyber Security
Udemy Online
OnlineDiploma - Python
Udemy Online Couses
OnlineDiploma - Maya 3D Modelling And Animation
Udemy Online Course
OnlineSkills
- Microsoft Office Suite (Word, Excel, PowerPoint) – reporting, proposals, and presentations
- Market analysis – identifying trends and customer needs
- Technical support – problem solving and customer assistance
- Digital & Social Media Marketing
- Customer Relationship Management
- Product Sales & Negotiation
- E-commerce & Online Sales Tools
- Web design & development (6 years) – digital marketing tools & online sales platforms
Timeline
Hostel Facility Officer
GUSSS HOSTELS (Brunei Complex)
01.2024 - 01.2025
IT Support
GUSSS HOSTELS (KNUST)
11.2023 - 01.2025
Independent Sales & Marketing (Part-time)
Self-employed
06.2023 - Current
IT Support
Komfo Anokye Teaching Hospital
09.2022 - 11.2023
Bachelor of Science - Computer Science
Kwame Nkrumah University of Science And Technology
Diploma - Computer Network Engineering
Kwame Nkrumah University of Science And Technology
Diploma - Web Development
GH Hype Digital Agency
High School Diploma -
Kumasi Anglican Senior High School
Diploma - Cyber Security
Udemy Online
Diploma - Python
Udemy Online Couses
Diploma - Maya 3D Modelling And Animation
Udemy Online Course