WISDOM KALEDZI HAYIBOR

• Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy
• Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
• Contributed to policy updates, researching regulations to ensure company compliance.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
• Maintained inventory of office supplies and placed orders.

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• Participate in internal controls and process improvement initiatives.
• Achieved increased customer retention rates through active listening and genuine engagement.
• Displayed ethical behaviors in line with code of conduct to set positive example for employees.
• Generated monthly and quarterly forecasts of team costs and project revenues.
• Resolved complex issues with strong analysis and investigations.
• Analysed customer feedback and trends to drive process improvements.
• Coached and mentored new team members to build high-performing team for optimum productivity.
• Implemented quality control, hygiene and environmental standards for safe, compliant working conditions.

• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Completed opening and closing procedures each day.
• Greeted customers entering store and responded promptly to customer needs.
• Counted change correctly and issued customer receipts.