WISDOM AHULU-NGUA
KOFORIDUA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
An administrative assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
An IT administrator who continually maintains a positive attitude while interacting with demanding clients. Served as the IT support staff for in-house, external phone and network configuration and troubleshooting
Overview
4
4
years of professional experience
Work History
Head of Operations and IT Technician
CCT FUND LBG
02.2020 - Current
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Process loans for Contributor
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Education
HIGH NATIONAL DEPLOMA - Computer Science
KOFORIDUA TECHNICAL UNVERSITY
KOFORIDUA05.2018
Skills
- Organizational Development
- Safety Management
- Workforce Planning
- Customer Service
- Team Leadership
- Operations Management
Languages
English
Advanced (C1)
Twi
Advanced (C1)
Dangme
Advanced (C1)
Timeline
Head of Operations and IT Technician
CCT FUND LBG
02.2020 - Current
HIGH NATIONAL DEPLOMA - Computer Science
KOFORIDUA TECHNICAL UNVERSITY
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