Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
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Wisdom Kweku Agbeshie

Accra

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Ag Technical Unit Head

Comsys Ghana Limited
01.2024 - Current
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Maintained production network according to company SLAs to fulfill agreed-upon client specifications.

Deputy Technical Unit Head

Comsys Ghana Limited
06.2022 - 01.2024
  • Collaborated with Technical Unit Heads to create and implement customized Fiber optic, microwave, and IP network infrastructure tailored to employer's requirements.
  • Assisted Unit Heads in directing installation, documentation, and enforcement of system standards
  • Managed coordination of RF and Fiber optic maintenance sessions aimed at identifying and resolving inefficiencies
  • Supported and coordinated network optimization in alignment with RF and fiber optic network policy

Network Engineer

Comsys Ghana Limited
Accra
08.2017 - 06.2022
  • Provided technical support to users experiencing difficulties with their networks.
  • Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
  • Created documentation detailing all aspects of the network infrastructure and its configuration.
  • Monitored network performance and troubleshooted any issues that arose.
  • Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
  • Designed, implemented, and maintained local area networks (LANs) and wide area networks (WANs) across multiple locations.
  • Optimized network performance through ongoing tuning, hardware upgrades, and bandwidth optimization techniques.
  • Monitored network usage and capacity to forecast future requirements and plan for expansions.
  • Troubleshot complex network issues, reducing downtime and improving user satisfaction.
  • Coordinated with vendors and service providers to ensure timely delivery and setup of network equipment and services.
  • Provided technical support and guidance to users and junior network engineers, enhancing team knowledge and efficiency.
  • Addressed emergent issues and technical problems by assisting project planning staff with developing action plans and appropriate solutions.
  • Met with stakeholders and presented in-depth information on hardware and software products, delivering expertise to make appropriate purchasing decisions.
  • Conducted scheduled maintenance during non-peak hours for uninterrupted service.

Network Technician

Comsys Ghana Limited
05.2012 - 08.2017
  • Configured routers and switches for optimal network performance.
  • Conducted site surveys for new installations, including evaluation of existing infrastructure and installation requirements.
  • Conducted routine maintenance.

Education

Master of Science - Digital Forensics And Cybersecurity

GIMPA
12-2024

Bachelor of Engineering in Telecommunication Engineering -

Regent University College
07-2017

Skills

  • Attention to Detail
  • Maintenance & Repair
  • Communication
  • Analytical Thinking
  • Customer Service
  • Network Infrastructure Management
  • Network Technology
  • Network Monitoring
  • Transmission Services
  • Vendor Management

Certification

  • Cisco Certified Network Associate- (NIIT)
  • Project Management Professional -(PM Consult LImited)
  • ITIL v4 training- (Certified Ghana)
  • Certified Information Security Auditor-( Certified Ghana)
  • Customer Relationship Management (Management Development And Productivity)

Accomplishments

  • Deployment One Web fiber optic Infrastructure Project - (January-July 2023) Deployment Team Lead: Successfully planned and implemented a 45km fiber optic link between One Web data center at Ashaiman and Rack Africa Data Center at Kokomlemle.
  • Cape Coast Metropolitan fiber optic Infrastructure Project - (January-July 2022) Deployment Team Member: Successfully planned and implemented Comsys fiber optic network infrastructure in the Cape Coast metropolis, and migrated customers from the microwave network to the fiber optic network.
  • Tema Metropolitan Fiber Optic Infrastructure Project - (January 2019- December 2021) Team Member: Successfully planned and implemented Comsys fiber optic network infrastructure in the Tema metropolis, and migrated customers from the microwave network to the fiber optic network.
  • Tema Microwave Backbone Upgrade Project - (July 2017 - Sept 2018) Deployment Team Member: Successfully audited backbone capacity for all Comsys microwave links in the Tema metropolis, and replaced transceivers to upgrade link capacity to optimize network performance.
  • 3.5 GHz Frequency Shutdown Project - (July 2017 - Sept 2018) Deployment Team Member: Successfully audited Comsys microwave network to identify non-complaining devices in frequency allocation, and migrated all antennas that are not transmitting in the allocated frequency band in the Tema metropolis

References

Available upon request

Timeline

Ag Technical Unit Head

Comsys Ghana Limited
01.2024 - Current

Deputy Technical Unit Head

Comsys Ghana Limited
06.2022 - 01.2024

Network Engineer

Comsys Ghana Limited
08.2017 - 06.2022

Network Technician

Comsys Ghana Limited
05.2012 - 08.2017

Master of Science - Digital Forensics And Cybersecurity

GIMPA

Bachelor of Engineering in Telecommunication Engineering -

Regent University College

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Wisdom Kweku Agbeshie